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QDOBA is a modern fast-casual restaurant with a warm, inviting atmosphere with freshly prepared, customizable Mexican-inspired cuisine. Visit QDOBA if you are looking for a family-friendly Mexican restaurant offering flavors everyone will love. Enjoy made-to-order burritos, bowls, quesadillas, nachos, tacos and more – all made with quality ingredients, including flame-grilled adobo chicken & steak, slow-cooked brisket birria, and fajita veggies. Whether you’re dining in, picking up, or catering your next event, build your entrée exactly how you want with flavorful salsas and toppings like hand-crafted guacamole and famous 3-Cheese Queso. Stop by QDOBA today or order online for pickup or delivery to enjoy the best Mexican food in town.
A menu of customizable Mexican food served in a modern restaurant, plus takeout & catering.
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QDOBA in Milwaukee, WI on 639 W Layton Ave | Mexican Food
Visit QDOBA on 639 W Layton Ave and discover delicious Mexican food, including chef-crafted creations and customizable options like create-your-own burritos, …
QDOBA Locations in Milwaukee | Mexican Food & Catering
7 QDOBA. locations. in Milwaukee · QDOBA. Oakland. Open Now • Closes at 10:00 PM Sunday · QDOBA. Water. Open Now • Closes at 10:00 PM Sunday · QDOBA. Marquette.
QDOBA Mexican Eats | Mexican Restaurants & Catering
QDOBA Mexican Eats is a Mexican restaurant and caterer offering customizable flavorful food. Plus, add queso and guac for free on any entrée!
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Reviews
shane zhao
I have been here for more than ten times. The set meal of bowl and white rice is the best choice. They provide large amounts of meat and rich non-staple food. Sauce and rice match very well. Taco is not a good choice, because the taco set meal is very small, but the price is the same as white rice. The sanitary condition of the restaurant is poor, so it is recommended to pack.
… moreAlma Niendorf
Our first time here.and l I highly recommend this restaurant. Food are fresh and there serving station displays very organized and net. Staff very attentive. We really enjoyed our meal.
… moreDarlene
Subject
Formal Complaint Regarding Extremely Poor Service – Qdoba Mexican Grill (803 N 16th St, Milwaukee, WI)
To Whom It May Concern,
I am writing to formally report an extremely disappointing and unacceptable experience at your Qdoba Mexican Grill location at 803 N 16th St in Milwaukee, Wisconsin.
On a cold winter Saturday night around 11:00 PM, my partner and I entered this location simply looking to purchase dinner. What we encountered instead was one of the worst customer service experiences I have had in a long time.
Immediately upon entering, I noticed that none of the staff were in uniform—no aprons, no name tags, and no professional appearance whatsoever. Employees were dressed as if they were at home or running errands. Several appeared unkempt, and the overall presentation of the staff was alarming for a food establishment.
When it became our turn to order, nearly every basic menu item we requested was unavailable. This included core ingredients such as steak, cheese, sauces, and multiple other items. On a busy Saturday night, especially for a location open until 3:00 AM, this shows a complete lack of preparation and management. Despite this, no alternatives, discounts, or compensation were offered.
I asked to speak with a manager, only to learn that the individual directly in front of me was the manager. His demeanor was careless and unprofessional, and he offered no attempt at service recovery. When I requested contact information for the general manager or corporate office, he stated he had none available. He also appeared disheveled and possibly under the influence, which raised serious concerns about leadership and workplace standards at this location.
The entire staff avoided eye contact, spoke under their breath, and showed no engagement with customers. There was no sense of accountability, urgency, or pride in their work. In today’s economy, customers work hard for their money. If customers do not matter, then clearly neither does the business being conducted.
This location reflects very poorly on the Qdoba brand. The lack of uniforms, poor hygiene, missing inventory, and ineffective management are unacceptable. The general manager of this store should be held accountable for allowing such conditions. Employees looked dirty, unmotivated, and unsupported, and the manager was clearly not fit to lead.
I am deeply disappointed and frankly disgusted by the level of service and professionalism displayed. I will be escalating this matter to corporate leadership, as no customer should be treated this way.
I expect this issue to be taken seriously and addressed promptly.
Sincerely,
Qiana Langston
… moreFormal Complaint Regarding Extremely Poor Service – Qdoba Mexican Grill (803 N 16th St, Milwaukee, WI)
To Whom It May Concern,
I am writing to formally report an extremely disappointing and unacceptable experience at your Qdoba Mexican Grill location at 803 N 16th St in Milwaukee, Wisconsin.
On a cold winter Saturday night around 11:00 PM, my partner and I entered this location simply looking to purchase dinner. What we encountered instead was one of the worst customer service experiences I have had in a long time.
Immediately upon entering, I noticed that none of the staff were in uniform—no aprons, no name tags, and no professional appearance whatsoever. Employees were dressed as if they were at home or running errands. Several appeared unkempt, and the overall presentation of the staff was alarming for a food establishment.
When it became our turn to order, nearly every basic menu item we requested was unavailable. This included core ingredients such as steak, cheese, sauces, and multiple other items. On a busy Saturday night, especially for a location open until 3:00 AM, this shows a complete lack of preparation and management. Despite this, no alternatives, discounts, or compensation were offered.
I asked to speak with a manager, only to learn that the individual directly in front of me was the manager. His demeanor was careless and unprofessional, and he offered no attempt at service recovery. When I requested contact information for the general manager or corporate office, he stated he had none available. He also appeared disheveled and possibly under the influence, which raised serious concerns about leadership and workplace standards at this location.
The entire staff avoided eye contact, spoke under their breath, and showed no engagement with customers. There was no sense of accountability, urgency, or pride in their work. In today’s economy, customers work hard for their money. If customers do not matter, then clearly neither does the business being conducted.
This location reflects very poorly on the Qdoba brand. The lack of uniforms, poor hygiene, missing inventory, and ineffective management are unacceptable. The general manager of this store should be held accountable for allowing such conditions. Employees looked dirty, unmotivated, and unsupported, and the manager was clearly not fit to lead.
I am deeply disappointed and frankly disgusted by the level of service and professionalism displayed. I will be escalating this matter to corporate leadership, as no customer should be treated this way.
I expect this issue to be taken seriously and addressed promptly.
Sincerely,
Qiana Langston
Shayla Allen
11/19/2025 Time stamped 0828PM
My experience at this Qdoba location was absolutely unacceptable and completely unprofessional. A young black male employee with little twists/locs gave me the nastiest attitude and interaction for no reason from the start. After I PAID for my meal, he refused to complete the transaction properly and wouldn’t hand me my receipt. Instead, he told me to “pick up your food and grab your receipt yourself” from their franchise machine.
When I politely asked for his name so I could file a complaint, his exact response was:
“I’m not giving you shit.”
That alone is beyond disrespectful and should NEVER come from an employee representing any brand.
On top of that, another employee—who identified as non-binary—was in the back laughing loudly, taking personal calls, and discussing private matters that customers could clearly hear. Completely unprofessional behavior.
Because the situation escalated due to their immaturity and lack of customer service, I had no choice but to send the entire recorded ordeal to corporate. This level of disrespect, refusal to provide basic service, and overall behavior is disgusting and embarrassing for Qdoba as a company.
This location needs immediate training, discipline, and managerial intervention. I am utterly disgusted with the experience.
… moreMy experience at this Qdoba location was absolutely unacceptable and completely unprofessional. A young black male employee with little twists/locs gave me the nastiest attitude and interaction for no reason from the start. After I PAID for my meal, he refused to complete the transaction properly and wouldn’t hand me my receipt. Instead, he told me to “pick up your food and grab your receipt yourself” from their franchise machine.
When I politely asked for his name so I could file a complaint, his exact response was:
“I’m not giving you shit.”
That alone is beyond disrespectful and should NEVER come from an employee representing any brand.
On top of that, another employee—who identified as non-binary—was in the back laughing loudly, taking personal calls, and discussing private matters that customers could clearly hear. Completely unprofessional behavior.
Because the situation escalated due to their immaturity and lack of customer service, I had no choice but to send the entire recorded ordeal to corporate. This level of disrespect, refusal to provide basic service, and overall behavior is disgusting and embarrassing for Qdoba as a company.
This location needs immediate training, discipline, and managerial intervention. I am utterly disgusted with the experience.
Meinyatta Willis-Smith
I Ordered A Bowl For Pickup Here & Paid For Almost Everything Extra On My Bowl & My Bowl Had Barely Anything On It. Everyone In The Noon Shift Were All Kind, But It’s Just That They Made The Bowl Wrong. I Tried To Call & No One Answered As Well.
… moreBraelen Johnson
Last night was terrible. First this location was out of chicken and then when I wanted to complete the purchase on the burrito and soda i brought, the cashier walked away. This location needs to do better.
… moreAmber Smith
I come here all the time for food but today I was very disappointed. The bowl I received had literally a pinch of rice and meat. I also asked for chips and there weren’t any in the bag!
… moredistinct person
2025 April:
Started with burned chicken. They were very nice when we complained and replaced it generously.
2024:
Only problem was that they only had one kind of rice. Some problem with their supplier??? It’s so hard to avoid cilantro. Please don’t make it more difficult for us cilantro haters!
(How can anyone stand to eat that stuff?)
We had a discount on the app. It’s so hard to navigate their app to apply the discount. We just walk in to order and then scan from the app to get the discount.
… moreStarted with burned chicken. They were very nice when we complained and replaced it generously.
2024:
Only problem was that they only had one kind of rice. Some problem with their supplier??? It’s so hard to avoid cilantro. Please don’t make it more difficult for us cilantro haters!
(How can anyone stand to eat that stuff?)
We had a discount on the app. It’s so hard to navigate their app to apply the discount. We just walk in to order and then scan from the app to get the discount.
E S
ordered food for dinner while at work. they didn’t deliver all of the food and refused to answer their phone. I had to dispute the charge with my bank. 0/5
… moreragslittlebut mscuty
I went in and came out very quickly. There was only two people in front and they were taken care of pretty fast. I came to this location a couple of times, so far I have no complaints. Cant wait to eat my nachos.
… more