Yu
What is going on at this Castleton location. Manager is very abusive, cursing out a man with disable child who came to pick up an app order. I work at the hospital in the area and stopped by for a meal. The Mexican employees were all afraid, customers afraid, while manager cursing and threatening a man for asking about an online order.
Manager told employees no one can serve him with many curse words. The customer said he was going to file a complaint and manager started cursing more and doing gang signs. Scary, not going back.
… moreMuted Xpressions
This place has absolutely no organization. I placed an online order at 6:14 for 4 burrito bowls. It wasn’t a complicated order whatsoever, two of them very underwhelming by just having a protein with rice sour cream and cheese. The order was due to be ready for pickup at 6:29 but when we returned at 6:31 it still was not ready mind you when the order was placed, there was absolutely no cars at the establishment. Since I had approximately 15 minutes toy with I ran across the street to grab the family some beverages and once we returned parking lot was completely filled to the max. So 15 minutes after our meals was scheduled to be complete we still waited. People off of the street walked in place an order and walked out or dined in as we continued to wait for our online order. There appear to be one cook,one person at the register, and two working to execute orders for customers placing in-store orders. Who was delegated to work the online orders??⁉️ I’m still trying to figure that out. Oh let me not leave out before we left to get the beverages a young lady was on the smoke break and once we returned a different individual was on the smoke break and that’s fine they should take they break when they’re do a break. But one of those individuals taking a break was a manager who flew from the back like Clark Kent turn Superman to save the day to assist. All in all about 50 minutes after my order was made or food was received. It was just okay.
… moreVlad Shchetinin
Hands down the best mexican fast food chain experience. I tipped 20% because my food was so delicious and the portion was great. Shout out to the location and store managers.
… moreJasmine O’Conner
I gave Qdoba a shot for the first time in January 2023. The restaurant was clean, staff friendly, service prompt, and the food remarkably fresh. While I still lean towards Chipotle, I would definitely give Qdoba another try.
… moreArmon Murray
Kenny who was on the front line preparing the food & Linda on the cash register were Awesome! Great customer service & extremely fast! Great Job you two!
… moreRachael M.
Great location, we went here after a poor experience with another location. Service was prompt and food was hot!
… moreCierra
Food was just about on par with all the other Qdobas. The workers were super friendly! Interior was also very nice and modern! I really prefer the new look!
… moreMs Davis
Another failure of a Qdoba due to poor choices in management. I came in, being pleasant to staff – basic please and thank you. Paid for my food and went to sit down…literally every table inside was dirty…from fingerprints to food crumbs to drink rings, etc so I go back to the register where there were 3 people in line and asked if someone could wipe down a table so I could sit down to eat. Alleana, who is pictured and claims she is the manager, cashed my order out at 2:44PM. I asked her immediately after to clean a table. The time is now 3:14PM and despite standing, with my disability and waiting patiently for her to clean a table, she has still come up with every excuse not to. Her initial claim was that bleach is used to clean the tables and she did not want to handle food with bleach on her hands. Unfortunately, her claim does not pass muster because she is handling money – the dirtiest item in circulation – plus food and not washing her hands in between. After all customers were gone, Alleana picked up a broom and started sweeping the floor – yes! While I was still patiently waiting for a clean table. In the interim, two gentlemen who saw me waiting offered to clean the table and she would not permit them to do so. When asking who the manager was, Alleana informed me she had called her manager concerning the issue and spoken with them to clear her decision – mind you, in the time it took to do so she could have simply cleaned the table, but ok. I informed her I intended to contact their corporate office and simply wanted to name the manager, not needing to speak with them. She said “I don’t care”. I explained to her how rude she was being and without cause given that I had been so polite. I took a photograph so that management can identify exactly who I was speaking with in hopes that they will provide her with leadership training so she knows how to treat customers and to consider the importance of how she handles individuals with disabilities.
Needless to say compensation for the cold food and experience at large are reasonably expected.
… moreMegan M
I love qdoba and usually go to the clay terrace location and they are wonderful. This location was more convenient for me today but i wish i hadn’t gone. They served me horrible overcooked chips so I couldn’t enjoy my nachos.
… moreKeyur B (Key)
This particular location has amazing staff members, servers never rush out and the way they give portions is superb. Their behavior is so welcoming. Food is also super, never had experience of overcooked rice. Superb!
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