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Sweetwaters Coffee & Tea offers indulgent, real ingredient focused drinks with a global influence inspired by our founder’s love of food & beverages and driven by their creativity. Enjoy a fresh-pressed Espresso, Cappuccino, Latte or Mocha from our classic coffee menu. Or a unique, signature drink like Creme Caramel, Dreamy Cold Brew, French Vietnamese Au Lait, Thai Iced Tea or Frozen Strawberry Bliss. Our extensive premium tea selection includes Pomegranate Green, Oolong, Chai, Imperial Black, Matcha, and herbal teas. Try our fresh, classic café fare of decadent pastries & desserts, delicious sandwiches, frozen drinks & more. Join us at the cafe to relax, work or meet with others in our warm, inviting neighborhood coffeehouse.
Local chain serving coffee, tea & shakes, plus pastries & light eats, in a stylish, relaxed space.
Address and Contact Information
Address: 1010 W Exchange Pkwy #2160, Allen, TX 75013
Phone: (214) 785-7089
Website: http://www.sweetwaterscafe.com/tx-allen-twin-creeks/
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Sweetwaters Twin Creeks
Sweetwaters Twin Creeks. 1010 W. Exchange Parkway Suite 2160, Allen, TX, 75013. (214) … © 2026 Sweetwaters Coffee & Tea. All Rights Reserved. Ann Arbor, MI.
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Reviews
Trey Tanella
I walked into Sweetwaters Coffee expecting to be welcomed by the smell of coffee, but instead the first thing I noticed was a strong smell of cleaning supplies. I brushed that off, thinking at least I’d still get a great cup of coffee.
Unfortunately, the experience kept going downhill. There were only two customers in the building, yet no one greeted me when I came in. When I placed my order, I asked for a splash of heavy cream. While the employee was ringing me up, the manager or owner, I’m not sure which, stood behind her and in an irritated tone said, “The splash of heavy is not free,” then quickly took over the transaction. Charging $0.80 for a splash of heavy cream is already a little wild, but the way it was handled felt rude and unnecessary.
What really stood out most was the attitude. The entire time my drink was being made, she looked visibly annoyed. My Italian grandma, who passed away last month , used to always say, “It’s so good because I make it with love.” That stuck with me here for the opposite reason. There was no warmth, no hospitality, and honestly, no love in this cappuccino.
I don’t mind paying for extras, and I understand businesses have policies. But tone, service, and atmosphere matter just as much as the drink. I hope this location works on making customers feel welcome
… moreUnfortunately, the experience kept going downhill. There were only two customers in the building, yet no one greeted me when I came in. When I placed my order, I asked for a splash of heavy cream. While the employee was ringing me up, the manager or owner, I’m not sure which, stood behind her and in an irritated tone said, “The splash of heavy is not free,” then quickly took over the transaction. Charging $0.80 for a splash of heavy cream is already a little wild, but the way it was handled felt rude and unnecessary.
What really stood out most was the attitude. The entire time my drink was being made, she looked visibly annoyed. My Italian grandma, who passed away last month , used to always say, “It’s so good because I make it with love.” That stuck with me here for the opposite reason. There was no warmth, no hospitality, and honestly, no love in this cappuccino.
I don’t mind paying for extras, and I understand businesses have policies. But tone, service, and atmosphere matter just as much as the drink. I hope this location works on making customers feel welcome
Jessica
I had very different experiences between locations. At this location, a staff member named Tyler told me I would need to leave within 30 minutes if I didn’t make a purchase. This felt unwelcoming and unprofessional, especially for someone who was still deciding and waiting to purchase at a specific time. I let the manager know and she said “I’ve should’ve communicated that.” That interaction alone made me not want to return to that location.
The Custer location is and was a completely different experience. The staff there were much friendlier, welcoming, and professional. I was not pressured to make a purchase and was able to comfortably use the WiFi without being rushed or made to feel unwelcome.
Because of this, I would recommend the Custer location and would not recommend the other location based on customer service alone.
… moreThe Custer location is and was a completely different experience. The staff there were much friendlier, welcoming, and professional. I was not pressured to make a purchase and was able to comfortably use the WiFi without being rushed or made to feel unwelcome.
Because of this, I would recommend the Custer location and would not recommend the other location based on customer service alone.
Ann Marie Zeleniak
This is my favorite coffee spot these days. I wish there was one closer to me but I always make a stop here when I go anywhere near the George Bush and Cetral Expwy. Love the breakfast sandwiches and the drink selections. – something for everyone. The staff is very friendly and the service is great.
… moreMonica T
First time trying, and I’m impressed with the espresso. I got a latte with an extra shot, and I can taste the deep, earthy espresso with no bitterness. Next time I’m going to try one of their iced drinks, as they look and sound delicious. I’ll definitely be back.
… moreLisa Primrose
My friends and I meet at Sweetwater every week for Bible study, and it’s become one of our favorite times of the week. The pastries are always fresh and delicious, the drinks are consistently spot-on, and Chase delivers exceptional customer service with a genuine smile. The café itself is spotless, inviting, and perfect whether you’re grabbing something quick or settling in for a longer visit. Sweetwater never disappoints — highly recommend!
… moreKayla Hernandez
We just moved to plano and this will permanently be our go to coffee shop. My husband devoured the bacon egg and cheese croissant right when we walked out the door. We ordered the crème caramel as a frappe and it was so smooth. Love when coffee doesn’t make my stomach hurt ! The blueberry scone was gone before we got our coffee order it was so good! Highly recommend! Any question i asked they were so polite and patient! We wanted to try a cinnamon role because that’s how we tell if a place is top tier and she offered to make them fresh! If that isn’t amazing customer service I DONT KNOW WHAT IS. I wish i got their names! ❤️❤️
… moreRandall Worley
Be sure to get the Italian espresso coffee. It’s delicious. They have teas and chais and affogatos, as well as pastries. Very good. The atmosphere is laid back and it is not overcrowded. This is my go-to place in the are if I need to meet someone.
… moreStacy Y.
Excellent meet up spot with friends or immersive in a book while enjoying Sweetwater’s coffee. Chayse is incredibly kind and cheerful making delicious coffee & Matchas!
Definitely make your way to this spot, you won’t be disappointed.
… moreDefinitely make your way to this spot, you won’t be disappointed.
Nayeli Carmona
I usually order hot coffee or hor drinks. But I was feeling to try something ICE, but I dont like too sweet. I order the ginger rasberry tea, it was just what I need. Love my drink, my dessert, and everything. I will come back for sure. Oh and prices are really good!!!
… moreSariah Ferguson
I absolutely adore sweetwaters but this location needs to hire more staff. The food and drinks are amazing. And the ladies working there are lovely but I waited 35min for an Earl grey tea and croissant.
… more