Liv Royal
I placed an order through the chipotle, and the confirmation said my order would be delivered in 20 mins. However, over an hour later, my delivery driver reached out to tell me that the restaurant had locked the doors in their face and refused to hand over my order, even though it was sitting on the counter ready for pickup.
The driver even sent me photos showing employee still inside and, yup eating my order instead of giving it to the delivery driver.
This is completely unacceptable and unprofessional. If a restaurant closes earlier for pickup or delivery, it should not still be accepting new orders through the app. And under no circumstances should an employee be eating a customer’s paid-for food.
I’ll be reaching out to Chipotle corporate to report this location.
… moreRandy Karl
Ordered two bowls through the app and most ingredients were switched between the bowls or missing. The labeling was right even though the contents were wrong. However, food was tasty, just not what was ordered.
… moreHailey Spinapont
Alright, this used to be my go to Chipotle. There are others closer to me, but I always thought this one was so much better and worth the drive. I’ve noticed a major decrease over the past few months in the service and cleanliness of this chipotle. I usually go 7-7:30pm and the tables are filthy, trash is overflowing and the drink station is a disaster. The customer service is really lacking as well. There’s one gentlemen who seems to be “in charge” who has a terrible attitude and even yelled at some of the staff in front of customers. Portions are inconsistent between staff members- sometimes I get A LOT of food and other times I have to keep asking for more of every item. Luckily, the food still tastes good. I don’t know if management has changed recently but shewww they need to get this place back to what it was.
… moreKay Singleton
It’s 1:36pm on Wednesday 10/28/2025. They let customers stand in line for almost 15mins. They run out of all meats and didn’t even make any more. All they had was barbaccoa. One person online making food. The others just prepping food. One lady in lobby sweeping like she doesn’t see a long line. This location needs better management. And more workers that wanna be here. It’s lunch hours and they wasn’t prepared. I wasted my break standing in line waiting for food I never received.
… moreCole Lewis
Opened my to-go bowl at home and a fly flew out, made me sick and was throwing up all night. I’ve eaten at chipotle’s plenty and had the same order and never had issues so something was definitely wrong with my food.
… moreMary S Ayala
Server was friendly but as we are getting closer to the cashier there was this young girl or lady that had a smirk on her face and started to laugh at somebody not sure if she was laughing at me or my son but it she was rude. Employee (females) there need to be better!
… moreHannah Compiano
Couldn’t get ahold of the manager to ask for a refund when the staff here blatantly told my husband they wouldn’t make my order how I wanted it (I requested white rice) because they didn’t want to make more. I literally gave birth 1 hour ago at the nearby hospital. Thanks chipotle for terrible excuses and service. I won’t be coming back here. Your employees are not good and the lack of being able to contact any manager online is futile.
Sigh, just another soul sucking corporate slop store.
… morecadence reagan
I mobile ordered and this is the best bowl I have ever received from any chipotle, in store and mobile ordering. I usually add extra of items when I mobile order because most chipotles skimp on toppings but this one did not.
… moreInFaith Gibbs
Its been a while since i ate here, though i love Chipotle. Location is great as its conveniently stationed. Sometimes parking is a big problem especially during the lunch time rush.
Today was shocking as well as disappointing and i was there at around 6pm. Normally i would be in and out but not today, i was was waiting for 20-25 minutes (my break was 30 minutes long).
You could tell the young ladies working were overwhelmed and overworked. They were running around and looking at each other clueless as what to do.There was no order or organization and i don’t think there was someone incharge or supervising.
The food trays were mostly empty and they were just scooping the left overs on the bottom of the trays, not washing their hands or changing their gloves when they went to the back to see if they could get salads or cheeses. (Did they get the handwashing memo??)
I can guarantee you i am not going back to the chaos or risking food poisoning![
… moreCovidCombo
I order a salad…. they have No black beans, then tell me they have No cheese. I asked for a small side of guacamole to compensate for the lack of products I am without. The shift supervisor with purple hair, is profoundly unprofessional and has a poor attitude. She goes no you pay extra for guacamole. Why am I paying full price for a product that is missing multiple items? If she is your representation of customer service Chipotle needs new leadership.
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