Address and Contact Information
Address: 1817 South Rd, Wappingers Falls, NY 12590
Phone: (845) 765-0234
Website: http://www.joewillysfishshack.com/
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Reviews
I’ve been here a handful of times and the food & service is super consistent.
I rarely leave reviews, and I’m not someone who complains at restaurants. But I left our dinner last night feeling unsettled, and I’ve been thinking about it ever since. Maybe there was a miscommunication, but the way things unfolded felt unnecessarily uncomfortable.
I went to dinner with my best friend and my boyfriend because I was craving a lobster roll, and there aren’t many places around here that make one properly.
I ordered the lobster roll, she ordered the surf & turf, and he ordered chicken. We each got our own appetizers — all were good, no issues.
When dinner arrived, things changed. My lobster roll tasted…off. Mildly fishy in a way lobster shouldn’t. The portion was small, and the mashed potatoes were clearly instant, which surprised me. I wasn’t planning to say anything — I’m really not that person. But then my friend tasted her lobster and said, “Something isn’t right.” Her steak was fine, and my boyfriend enjoyed his meal.
When the waitress came by near the end of the meal, my friend quietly mentioned the lobster issue — not asking for anything, just wanting them to be aware in case something was wrong with the product that night. We had an event to get to, so we weren’t trying to linger.
This is where it shifted.
The waitress said she would get her mom. While waiting, the busgirl cleared our plates, even taking my friend’s lobster, and handed her a to-go container for her steak.
When the mom came over, the conversation took an unpleasant tone. She questioned why we didn’t say something sooner and even asked, “What did you put in the food that was wrapped up?” It felt accusatory and dismissive. I also mentioned my lobster roll had the same issue, and she brushed it off with, “Oh, that’s different,” as if it didn’t matter.
My friend reiterated she didn’t want anything taken off the bill — she simply wanted them to know something seemed off with the lobster that night. But the energy was annoyed and uncomfortable. The original waitress never came back to the table.
Eventually, the mom returned, said the chef was “too busy to come out,” and after about 15 minutes handed us the check. She removed the lobster from my friend’s bill and our soft drinks. We tipped well anyway, because the point wasn’t the money — it was the experience.
My friend, by the way, is a kind, highly educated Black woman. I’m mentioning this because the entire interaction felt directed solely at her, even though I had the same complaint. The dynamic did not sit right with me.
We left feeling embarrassed, unwelcome, and confused, especially given the positive reviews we had read. The night started out great. But we will not be going back, and we won’t be recommending the restaurant to anyone.