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Steak ‘n Shake, a classic American brand, was founded in 1934 in Normal, Illinois by Gus Belt who pioneered the concept of premium burgers and milkshakes. For over 85 years, the company’s name has been symbolic of its heritage. The word steak stood for steakburger. The term shake stood for hand-dipped milkshakes. Gus was determined to serve his customers the finest burgers and shakes in the business. Today, Steak ‘n Shake remains the better burger leader, serving premium 100% beef steakburgers, hand-dipped milkshakes, thin crispy fries, and more. Steakburgers are made without preservatives or artificial ingredients, topped with fresh produce, and always hand-crafted to order.
Counter-serve chain known for steakburgers & milkshakes offers a dinerlike space with retro flair.
Hours
| Monday | 10 AM–12 AM |
| Tuesday | 10 AM–12 AM |
| Wednesday | 10 AM–12 AM |
| Thursday | 10 AM–12 AM |
| Friday | 10 AM–12 AM |
| Saturday | 10 AM–12 AM |
| Sunday | 10 AM–12 AM |
Address and Contact Information
Address: 3615 S Reed Rd, Kokomo, IN 46902
Phone: (765) 453-9595
Website: https://www.steaknshake.com/locations/in-kokomo-s-reed-road/
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Steve Moulder
Service is equivalent to mcdonalds: order and pay at a kiosk, wait for foor, get your own drinks. Took frenck fries home: they stunk up the whole house. Brandon’s Burgers has better burgers, great milk shakes, and excellent service by humans. Go to Brandon’s.
… morePaul Shumaker
I like Steak ‘n Shakes. But it seems like the quality is dopping at some locations. We went unside and got our order to go. The food was barely warm when we got to the truck. I do not like the kiosk ordering. They no longer have the cherry coke with the dipped cherry syrup is added, at these locations. Pretty much no contact with staff. I miss the custumer service!
… moreAsh
I was amazed with my visit. The store was clean. The food was hot and fresh. Staff was super friendly and i was greeted within seconds of walking into the establishment. They helped with Kiosk even while being busy with dinner rush. Samantha the Manager was a delight. She runs a good night staff. Kairi, she helped with the kiosk. Kat and Phillip helped bring out the big order. Everyone was extremely friendly. The food was amazing, perfectly cooked and presented. Will be coming back soon.
… moreZach
My family and I came in and seen customer service to be poor. There was one other family that was in the restaurant when we came in. We came in the same time as a another couple. It took 15-20 min for us to get our food even though the restaurant was not busy. My family and I were able to eat our food and the couple that came in the same time as us. Did not have their food. The manager was on the grill and they asked about their order. The manager was not helpful to this couple and stated he just had “15 orders” come in within a minute. The couple asked for a refund and the male manager stated he was new and did not know how to give a refund. During this time we was trying to get a couple bags to take our food home and it took another 10 minutes to be acknowledged.
… moreCole Holbert
Two things. I got a birthday cake shake and it was 50 percent full of whip cream and the other half was ice cream other than that it was good. Second thing is when i got my shake there was hardly any sprinkles on it, so i asked for them to put more sprinkles on it. Then while they were doing that i over heard them talking shit about me and mocking me. Not a great way to treat your customers if you ask me. Definitely will not be going back.
… moreNova ShadowRose
I will never go back to this location ever again! They fired the GM for accidently misgendering someone, and that person didn’t even bother to correct them, other than the GM that just got fired that crew was always giving dirty looks when people walked in like they didn’t want to do their job, all I have to say is do better steak n shake.
… moreChristal
Is not wheelchair accessible I struggled to get my wheelchair bound mother through their front doors. Once inside we ordered our food through kiosk, I struggled with the scanner at the drink station, the lid to the coca cola machine dropped into my soda so I had to get a new one. My mother couldn’t even use their bathroom because of how small the bathroom was. Also the bathroom was beyond filthy. Food was mediocre at best. I helped an elderly couple order their food because staff was “too” bussy to help them. We will not be going back. I do not recommend this place. Go else where if you want good service. Steak n shake has really let themselves go.
… moreLindsay Benjamin
One of our new favorite spots when we come through Kokomo. Sammy is awesome and so patient with my kiddos. The food is great and my children eat it ALL
… moreAdam Bird
Samantha was the manager I think based on her uniform. She answered some questions I had as well as checked us in the dining room as we ate but wasn’t pushy. Much appreciated! Will be back soon
… moreNichole Suffern
I would make this zero stars if possible. There is a huge UNMARKED pothole smack dab in the middle of the poorly lit drive thru. We didn’t see it, it ripped off the undercarriage of the car. I went to the window as the car was stuck, part of the undercarriage got stuck under the passenger tire, and told the girl what had happened. Verbatim, she said “OH NO! When is Corporate gonna fix that!?!” I said we’re stuck, and we’d like Corporate’s number.
Nobody came out to help us, 2 females wrestling a car at 11 pm in the dark… when we finally got it it unstuck and could drive, the “manager” met us at the window, shoved a bag of food toward us and said “$16.11”. Like, wait up sir… we have some talking to do.
He said its not his problem, to call Corporate and they’ll fix it. We asked for Corporate’s number, he refused to give it to us. He said there’s nothing he can do, and he’s still going to charge us for the food because maybe we did it on purpose. He said, and I quote, “Yeah, it’s a big pot hole, we’re aware… what do you want me to do about it?”… Like, IDK sir… your JOB???
He was rude, he yelled at us, and left us to drive away hungry and enraged with a messed up vehicle that has caused damage to the front end. No apology, no attempt to rectify the EXPENSIVE situation, no professionalism… He refused to help, give us any information, and threatened to call the cops on us because we wanted something done or at least a contact and phone number.
Rob, certified trainer, shouldn’t be allowed to train rats… he should definitely never be allowed customer interaction, and if he hates his job that much, I’d free him up to find another…
By the cashier’s own words, this is obviously a recurring pattern.. at LEAST put a sign up and a freaking spotlight or something…
… moreNobody came out to help us, 2 females wrestling a car at 11 pm in the dark… when we finally got it it unstuck and could drive, the “manager” met us at the window, shoved a bag of food toward us and said “$16.11”. Like, wait up sir… we have some talking to do.
He said its not his problem, to call Corporate and they’ll fix it. We asked for Corporate’s number, he refused to give it to us. He said there’s nothing he can do, and he’s still going to charge us for the food because maybe we did it on purpose. He said, and I quote, “Yeah, it’s a big pot hole, we’re aware… what do you want me to do about it?”… Like, IDK sir… your JOB???
He was rude, he yelled at us, and left us to drive away hungry and enraged with a messed up vehicle that has caused damage to the front end. No apology, no attempt to rectify the EXPENSIVE situation, no professionalism… He refused to help, give us any information, and threatened to call the cops on us because we wanted something done or at least a contact and phone number.
Rob, certified trainer, shouldn’t be allowed to train rats… he should definitely never be allowed customer interaction, and if he hates his job that much, I’d free him up to find another…
By the cashier’s own words, this is obviously a recurring pattern.. at LEAST put a sign up and a freaking spotlight or something…