Jon Seawright
have been a regular customer of your establishment and generally have a positive experience with your food and service. However, I wanted to share some constructive feedback regarding a recent attempt to place an order through your mobile app.
After the app received an update, I encountered difficulties completing an order—it repeatedly failed to accept or process it despite multiple attempts over approximately 15 minutes. To resolve this, I contacted customer support via phone. The automated system required about four minutes to collect my basic information (name and address) before connecting me to an order center representative.
Unfortunately, the representative was unable to apply my available coupons or loyalty points to the order. They offered to transfer me to the local store for direct ordering, but given the time already invested without success, I chose to place my order with a different provider instead.
I understand technical issues can arise, especially after updates, and I appreciate that support teams work to assist customers. That said, the combination of the app malfunction, lengthy verification process, and limitations in applying promotions made the experience quite frustrating and ultimately led me to take my business elsewhere this time.
I hope this feedback helps identify areas for improvement—such as smoother post-update app functionality, more efficient phone verification, and better integration of coupons/points across support channels—so other customers can enjoy a seamless ordering process.
… moreBridget Marie
So excited to have a buffet again. The workers are just as amazing. Giving a shout-out to our amazing waitress Sara. Thanks for always serving with a smile
… moreCasey Robinson
I paid for extra The mushrooms and this is what I got . If I paid for the product, I would like to receive that product . This isn’t the first time that this has happened .
… moreZeke Thurston
My delivery driver forgot something, went all the way back to the store and brought it to me, without being asked. Super nice guy. Good pizza too. W Dominos
… moreAmber Seely
I cant remember the gentleman’s name who called me. I ordered a pizza without shredded cheese but didnt notice yhe provolone on it also. He called to make sure it wasn’t an allergy before they sent the order out w the provolone on it. Yay!! Bc it was an allergy!! Thank you so much!
… morePatrick Nichols
We haven’t ordered from Domino’s in years because of poor quality and service. We decided to try again simply because we had been given a gift card. Well, whoever gave us that gift card wasted their money. Order accepted at 5:25pm. Order in the oven at 5:32pm. Quality checked by a “quality captain” at 5:42pm which I assume that means the pizzas are done and ready to be boxed. As you can see in the photo, as of 6:32pm the order had still not been delivered. As you can imagine after over 50 minutes of being out of the oven the pizzas were cold when finally delivered which made already bad pizza even worse to consume. To top it off, I paid for extra sauces and a 2 liter soda which were not delivered with the order. Never again, sorry not sorry.
… moreBrandi Shelton
I ordered from here at 6:10 and was told that my order was ready at 6:45. I went up there to pick my food I waited till 7:30 almost an hour after my email said it was ready for somebody to finally tell me my order was sitting in the back so now I have food that has been sitting for almost an hour because someone couldn’t find my food absolutely ridiculous I would think twice before ordering here
… moreCristina
LEANNEE she was the best. Online service was down and I had to call (haven’t done that in too long) to order. I had to ask about discounts, I had to ask about delivery, while also asking on how best to order and she was the most patient, she was kind, she even put me on hold to make sure I got the best deal for my 2 pizzas. After being transferred a couple times before finally reaching the actual store, I expected her to be rude and impatient but she went above and beyond to help me. She also double checked my delivery spot and read me back my order. I never order over the phone anymore, but to experience such good customer service when you have to is unexpected. Thank you Leannnee for being so helpful and kind enough to guide me. Will 100% be ordering again
… moreChelsea Gomez
This is how we got our pizza. Not a good experience. We always order from here and never had an issue.
… moreBrandi Blackburn
This place never has enough employees. I pay for extra cheese all the time, and usually end up getting pizza with bare bread showing in the middle of the pizza. Last time they burned the cheese bread, and still gave it to us. Usually have to go in and get our “carside delivery” because they don’t acknowledge when you reply “I’m here” to the text message. Stood by and watched my order sit on the shelf, being told I’ve got 2 people in front of me, and watch them serve 6 other customers while my order sat there getting cold. Honestly, if I could give 0 stars I would. They need to hire some grown ups, not just careless teenagers. I’m posting this 12/12/25. Maybe if they know what night got them the bad review, they’ll know which employees need to be replaced. But this crap happens ALL THE TIME!
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