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Come on in, stay awhile at our welcoming Starbucks coffeehouse in Martinsburg. Savor brewed coffee, tea, espresso, Cold Brew, Refreshers, and seasonal favorites, alongside quality breakfast and lunch sandwiches, wraps, egg bites, and a variety of pastries and bakery favorites. Take a moment to relax with comfortable seating and free WiFi. Explore the menu and order ahead in the Starbucks app or on our website. Plus, join Starbucks® Rewards to earn Stars toward free drinks and food, receive personalized offers, and enjoy exclusive member benefits. Since 1971, Starbucks Coffee Company has been dedicated to ethically sourcing and roasting highquality arabica coffee, bringing the Starbucks Experience to life in every cup.
Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
Address and Contact Information
Address: 925 Foxcroft Ave, Martinsburg, WV 25401
Phone: (304) 620-5015
Website: https://www.starbucks.com/store-locator/store/1024223
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Reviews
Summer Cassidy
Ordered ahead just for them to make it wrong, it was filled halfway in a venti cup, and when i told her the drink didn’t look right, it wasn’t filled to the top, because I had JUST got the same exact thing the day prior and it was filled, she said “thats standard” with an attitude. Mind you there was NO ONE there or in line, if I was working I would have asked what was wrong with the drink, terrible customer service. In the picture I took ONE SIP. It looks like it was filled but they dumped out the top??
… moreHeather Hott
Ordered inside, two simple Carmel coffees with cream and sugar. Lady poured my drinks under thing and walked away- 15 cars later in the drive thru-6 customers after me received their drinks and pastry all while the girl who walked away from mine- took a phone call, prepped the counter, and other things- I finally asked if my order was ready- they remade them and it was worst cup of coffee I have ever had! Very disappointed considering I was giving them shot. I usually go Dunkin. Skip the frustration- and just make it at home!
… moreSarah Thompson
Ordered my drink ahead because im in a hurry, just for them to make it wrong even though it’s a simple order and I get the same thing EVERY single day. The young girl with the long brown hair had an attitude an just shrugged her shoulders when I asked her a questioned an then ignored me. Management needs to do better with hiring professionals. And if they just take their time to actually read people’s orders thoroughly they would make less mistakes and not have to take up more time having to remake them and deal with customers even longer.
… moreAshley Baker
Unfortunately, this Starbucks tends to mess up drinks pretty frequently, even when there’s no line. I’ve given it multiple chances, but my order is often incorrect. The staff is usually friendly, which I appreciate, but consistency with drinks really needs improvement.
… moreThe Rays
Worst place, especially since they hired this older woman with glasses. She is rude, and has on purpose rang orders incorrectly and handed out the incorrect drink and told you it was the correct drink. Anddd others have made the drink incorrectly. There are 2 maybe 3 employees that are just sweet and always wonderful, but when we tried to address the issue for a 3rd time concerning the same employee we got a par for the course reaction. So sad. The kicker is accepting a tip when you know you took the order wrong, and lied while handing out an order. Those actions are not “accidents”. Accidents do happen, and when you consistently have the same and similar “accidents” and poor service it becomes a habit and not an accident.
… moreMelissa Brenner
This location has started giving half filled cups, again! If you order with no ice, this is what you get. These pics are last 2 visits. They tried to tell me I ordered wrong in the app. Yesterday they refused to top cup off with milk. I am paying extra for soy milk, you could fill the cup up.
Dirty store, long wait, rude employees… just save yourself the headache and go elsewhere!
… moreDirty store, long wait, rude employees… just save yourself the headache and go elsewhere!
Cristy Rutherford
It’s pretty hard to mess up tea. I ordered a Trenta Black Iced Tea with no water and no ice. Unsweetened with 3 packs of honey. My 30oz cup had less than 6oz of tea in it AND they added 3 packs of honey to that small amount of tea. I called the store to complain and was told that their new policy is that when you order with no ice, you only get tea up to the bottom line where they would fill it when measuring out. I was also told they have no way of knowing if I want the “packs” of honey to come in packs or be added to the drink, so they added it. Just for giggles, I looked up the correct measured amounts, and then I added that amount of water and 2 cups of ice and I ended up with 1/2 of the full plastic cup. Additionally, there were filthy fingerprints and handprints all over the cup, even the lid and spout, so I had to pour it into my own cup to even taste test it.
Starbucks responded to my negative review asking m we to reach out. I reached out and was told to contact DoorDash customer service since I placed my order through their app. I explained twice that the issue was the way Starbucks made my drink and my conversation with the Starbucks manager. Still I was told to contact DoorDash. It took an hour to get to a live agent, explain the issues, etc. only to be told there is nothing Starbucks can do. Complete waste of an hour of my time.
… moreStarbucks responded to my negative review asking m we to reach out. I reached out and was told to contact DoorDash customer service since I placed my order through their app. I explained twice that the issue was the way Starbucks made my drink and my conversation with the Starbucks manager. Still I was told to contact DoorDash. It took an hour to get to a live agent, explain the issues, etc. only to be told there is nothing Starbucks can do. Complete waste of an hour of my time.
willow franklin
I’ve never had a bad experience with any Starbucks locations I’ve been too and never any issues on the app. Today I went to get drinks before work, and handed us a 2/3 cup of our refresher. When we questioned it they said it’s because we didn’t ask for “extra base” on the app when we asked for light ice. NEVER ever have I had to do this an any other location. The barista didn’t want to remake the drink and even was silent and dismissive. Will not be coming back here again.
… moreGrace Lewis
worst starbucks in the district. absolutely no customer connection. & starbucks has a terrible time management problem. no one should be waiting 7 minutes for a drink when there is not a single other person in the drive thru or the lobby. & if the wait is because of “mobile orders”, mobile orders should not be taking priority over people already present to get their drink, it’s just common sense at this point
… moreRhonda Bell
Staff was very rude , went to pick up a DoorDash instead of asking me who I was picking up for , they all gathered in the back and ignored me for 10 minutes , then someone finally asked me , and they were very rude! This is why I don’t pick up DoorDash from this location because everyone is very rude! I only had on young lady that was helpful which was the one who gave me my order !
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