Dairy Queen Grill & Chill

  4.3 – 601 reviews   • Fast food restaurant

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Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Dairy Queen Grill & Chill 15022

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Reviews

Sarah Meldrum
I always go here with my family. Today I went and the person taking our order had an attitude. My husband thought that our order was 41$ so we gave the employee 50$, 2 20$ and a 10$. When we got to the window she said 34$ but we had already handed the money she shut the window so fast. Then she proceeds to hand us back a 5 dollar bill instead of 15. We said wait a minute how much was it and she says 34 something. We said you owe us money still and she proceeds to act scared then turn around immediately to get someone so she can get us our money. I would be careful because it definitely seemed like she did that on purpose because she wasn’t surprised or protesting when we questioned the change, it was like she was caught. Then she disappeared. I work in customer service and if I did that by accident I would be first confused and extremely apologetic. I would just be careful and make sure to watch for that, it definitely felt shady. I wouldn’t be surprised if they were all in on it though, because the manager or whoever she called over looked the same age as her. And seemed shy to even interact at all.
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Y L
The nicest group of young ladies were working when we stopped by on a Sunday afternoon. We interacted with 3 different individuals (one greeted us when we walked in, another took the food order, and the last person took the ice cream order) and they were each friendly and courteous. This may be a fast food restaurant, but it was refreshing to have such a positive interaction with a group of polite young people. And they got the order right
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Bailey Bedillion
Went in and ordered my food today. Took it home and there was mold on my bread..
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Alisha Cockrell
Worst blizzard I’ve ever had. Did they forget to put the candy in the ice cream? And the girl was less than pleasant at the window.
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Heather Dzubay
They make great cakes! Obviously.
However I have called last minute, they are so friendly and offer to help. Send a picture, give em some color picks and cakes are always perfect! Thanks DQ !
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John Vargo
This iconic location has only changed hands once in over 50 years. Jim Roberts / Dairy Queen will long be represented by the teacher whom owned it. Long a community supporter, sold to retire has gone through many changes over the years.

There are some obvious complaints such as inconsistency and value based on size but the new food menu has great price points consistent with value. The chicken strips have shrunk to the size of chicken nuggets, where some restaurants go by weight, I have received 2″×2″ pieces no where near the pre 2019-2020 sizing. Meaning your getting less for the same price today.

Now on the other hand buying a $6.00 16oz blizzard is no where near worth the cost compared to $3.79 for a gallon of ice cream at the grocery store.
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Nicole Byron
It’s a sad world when you pay 86.50 give staff 100 tell them keep the change and they can’t even get a plain bacon cheeseburger right. SMH. Don’t waste your time or money
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Melanie Courtney
Fast and friendly service, fresh and hot food. They always get your order right!
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Onagar Elder
This location in Charleroi has been rude to kids and customers.

A female employee made a very tiny ice cream that wasn’t the normal size while behaving rudely.

The food is too high priced for terrible, rude behavior to customers, family and kids.
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Jason Klimcheck
Don’t know who trained these people or what the policy is “per management” but never in 40 years of life have i ever said said “hey I have 2 wax paper cups, let’s put them in a bag instead of a cup holder or drink carrier. They are a special kind of stupid at this dairy queen.
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