strongarm_invests
Stopped through Winston-Salem while traveling with my family and ended up at this Starbucks. First and foremost, staff was awesome, and very accommodating with my two young toddlers. Our order came out correct and was very good considering we’re Starbucks frequents. The store manager Monique, even came out and spoke with our family while we dined in. Overall, my family enjoyed the experience with staff, the coffee/food, and the entertainment.
… moreJacey
I just went through and lucien took my order. He was so kind and patient. I love this Starbucks, my drink is always perfect as well as any food I order.
… moreMichael Keller
Stayed at downtown hotel. Drove here and found I could not go inside. Ordered from app. Somehow vanilla got added to the order of the triple non-fat latte. ??? Traffic flow is terrible. Pickup is neither at drive thru or walk up. However people in drive thru can order. So if you are picking up, you will have to wait behind people ordering.
… moreAmbrose Chaffins
The drive thru staff was really friendly, no problem at all with my friend’s complex drink order and made a good recommendation for me.
… moreBryan Back
Excellent drinks & pastries. They have really friendly service, and are still anle to offer pretty fast service for a coffee place.
… moreHannah Chapman
Best customer service I’ve ever received at a Starbucks – everyone working on 9/1/25 in the morning was awesome!
… moreAmanda Ureten
The manager Tammy and all of the employees there today were absolutely wonderful! They are so incredibly nice and personable and make a delicious drink! The Starbucks I usually go to was closed today so I ended up going here and I am so happy I did. I will absolutely be a regular customer at this location from now on. Thank you all so much for a great experience. I needed some kindness today and you really made my day!
… moreRobert Jenkins
I place the order online. When I arrived a very short time later, there were seven or eight cars in the Drive-Thru line, so I took my place. The cars moved quickly and I got to the window a little faster than expected. When I gave them my name, I was fussed at for arriving to soon and was told that they had only received the order approximately 2 minutes ago. I beg to differ, but who’s to quibble over a couple of minutes. Well, apparently they do. The app indicated my order would be ready in 4-7 minutes. (I have the screenshot if they want proof.) It was more than 4 minutes from the time I placed the order and the time I arrived at the window. I’m sorry for not knowing how many other online orders had been placed, right? What I did not appreciate was that I was fussed at for not adequately predicting the amount of time required between placing my order, getting in line, and getting to the window. I certainly didn’t know how many orders have been placed in front of me It didn’t seem like it was worth the amount of oxygen it took for the employee to fuss at me over this. This location has eliminated in store seating, and doesn’t allow customers inside at all. There is limited parking, and it was raining, so it would have been very difficult to walk up to the window and wait for my order to be given to me. This has to be the most unfriendly Starbucks location anywhere. They don’t even try to offer a pleasant customer service experience. There’s another location in town that doesn’t have in-store seating, but at least they allow customers to come inside and wait for a drink. Would it really be that difficult to allow that here? In any event, that seems irrelevant to being fussed at for arriving too early to pick up my drink at the drive-thru. Come on, Starbucks. You can do better than this.
… moreellery workman
Brought my own cup and told them that when ordering, when I get to the window and hand my cup out the guy says he’ll bring the drink over and pour it in my cup at the window when it’s ready.. he then comes over and tells me he needs my cup because my drink had a cold foam topping. Turns out he didn’t put it in the system that I brought my own cup, so I didn’t get my bonus points or my discount. Also forgot to give us straws.
… morePriscilla Roberts
Clean well maintained shop for it’s traffic! The service is fantastically friendly!!!
… more