Aracely Ruiz
I placed an online order SPECIFICALLY asking for LESS ICE in my drink. I usually get less or no ice in my drinks because I have ice here at my workplace, so there really is no need to have ice. I payed $1.25 extra for a large drink to have less ice than usual. As soon as I get my order, there is more ice than Antarctica!! I work in fast food/customer service, it’s not that hard to fulfill a customers request, A simple request at that! There was not one, but TWO stickers stating LESS ICE!!! I guess no one has 20/20 vision anymore to miss this request!!! This is not the first time that this has happened, I usually turn a blind eye because hey you never know what happened. But for this to happen countless times is UNACCEPTABLE! Hey management maybe train your employees to do their job right!!! That’s what you pay them for anyways! So disappointed!
Don’t ever expect your drink to be made right
… moreAndrew L
Today I placed a customized order for 30 donuts. When I picked up my order via drive-thru, I was informed there were no vanilla frosting donuts. I said ok. My order included plain glazed and chocolate donuts as well as chocolate sprinkle and strawberry sprinkle donuts. Instead of my $40 order being half correct, the crew there decided it was ok to give me 30 strawberry sprinkle donuts! How does a store with “Donuts” in its name completely mess this up? My order was for my son’s birthday and I am beyond upset that my order wasn’t even half correct. I was told there was no vanilla, but I didn’t think the crew would decide to leave out my other donuts as well. Ordering via the mobile app is worthless and stores constantly have problems. Completely ridiculous. How does one mess up donuts when an order is placed in advance?!
… moreJanine Taylor
I’m done coming here. I’ve tried giving them the benefit of the doubt but literally every single time I come here, our order is wrong…every time. I used to find out when I’d get home or was too far away to go back, but now I check before I leave. And they actually act annoyed at me when I tell them my order is wrong. Something really needs to be done about this store… better management, better training, something. But actually, it doesn’t even matter because I’m done giving them chances. Absolutely ridiculous!!
… moreKelsey Collins
Every single time we put an order here, there are issues. We can order a bacon sandwich and they’ll give us sausage. I can order a caramel macchiato and they don’t add the caramel. I’ll order a bagel sandwich, add cream cheese (where I’m paying extra) and they won’t add the cream cheese. I’ll order the loaded queso hashbrowns, and there won’t be bacon on it and then when we have to get out of the car, go back into the store to correct our order they try to recharge us for the cream cheese, that we already paid extra for. There’s no apology for getting the order wrong and we’re just given an attitude. It’s very frustrating when this happens every.single.time.
… moreKleewyck 2
THIEVES! I paid for two donuts with cash. I wanted a cup of coffee also for $2.79 so I put that on my debit card. What did she do? She charged the donuts and the coffee on my debit card and pocketed my cash for herself! Didn’t find out about it until later that night when I reported them for fraud to my bank. ABSOLUTE THIEVES! This review is also on Yelp so you can’t buy your way out of it!
… moreMelissa Rodriguez
I will NEVER understand how this Dunkin is always such a disaster. Waiting 20-30 minutes in the drive thru every time is ridiculous. For simple items that shouldn’t take more than minutes to bag. Mobile order are always a mess. They ask you who it’s for and then still never have it ready. Never have anything by 8am they are sold out. Like what?? The staff always has attitude. I’ve been to Dunkin’s in 10x busier cities that do not have these issues.
DO BETTER!!!!
… morePeter Santaniello
They messed up the order a couple times and tried to make it right fast. But they ended up giving us a burned bagel and we didn’t find out until later down the road. I love Duncan with this place could get a little bit better on their service.
… moreMason Rust
So the egg and cheese was nasty tasting.. that is not bacon in the EGG, THAT IS BURNED CHEESE!!
Then the toast with avocado was so burt they completely covered it so I couldn’t see it. I’m sick to my stomach .. Is it taste like I ate a bunch of charcoal. Seriously, burnt items like this have carcinogens and increase your chances and likelihood of cancer! I brought it up to the manager and because he says my wife ate half of it, Not on purpose. Only 2 small bites. The item is very small to begin with. And she was extremely hungry. He’s not gonna do a refund or a complaint or remake it.. Embarrassed us in front of the whole group of people in dunkin donuts! Making it sound like we are the bad guys looking for a hand out! I’m getting with the county, the state and corporate.
… moreanasofia alejandro
I don’t usually make reviews, especially bad reviews but this is the second time I go home crying from a bad interaction. I come here all the time and order an iced matcha latte with brown sugar and oat milk. I choose to come to dunkin because it’s close to me and the drink usually tastes great, but I could very well go to a starbucks and get my partner discount there, but again, Dunkin is closer. I have always been super patient with them, I’ve had to wait over 20 minutes in drive thru, and I never get upset with them because I completely understand what it’s like working in customer service and drive thru. A few weeks ago I got my matcha made with reg milk instead of oat, and I didn’t try it till I got on the freeway so there was no going back. I couldn’t drink it since Im very sensitive to dairy products, and it made me upset since it was money wasted. I kept going back because they usually never get the drinks wrong for me. But tonight, they did. I came into the drive thru and ordered my drink, but when I got to the window, I tried it and it wasn’t made with oat milk, and there was a different taste in it. I checked the label and for some reason they added blueberry to it. And when I came back to get it fixed, this guy was telling me that he made it correctly and the label says blueberry but the drink doesnt have any, but I know exactly what blueberries taste like it tasted like them. They remade my drink, but one of the guys used a condescending tone with me and it made me really upset. I got home and realized they burnt my muffin a little too. I was having a bad day and this was supposed to be a pick me up, but I ended up crying, and while that might be dramatic, this meant a lot to me. I have always been polite and patient and I don’t understand why this guy always has this attitude with me when I come in.
… moreJessica Rust
Burnt both my avocado toast and the cheese on my cheese wrap ( and they were BLACK!).. They intentionally tried to hide the black side under the avocado spread. Because I took two bites out of the cheese wrap, they refused to refund me. I didn’t realize it was burnt until the 2nd bite tasted off, and I spit it out. Why should I have to pay for burnt food.. seriously?! They have lost my business completely. Will not be back, and I will be sharing on social media about this.
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