Address and Contact Information
Address: 1351 Sunset Ave # E, Clinton, NC 28328
Phone: (910) 592-4061
Website: http://www.elmazatlanclinton.com/
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Reviews
Food was great, service was TERRIBLE. There’s an older lady there I didn’t get her name I was too upset. I came in with a group of guys at night on 1/24. We was seated and from the time I got my drink to the time I left I felt singled out against everybody in my group. I asked for a glass of water no ice with a lime and lemon. When the lady came back she called my drink off aggressively while she was polite to everybody else. Me and my friend looked at each other in shock and repeated what she said to each other because we couldn’t believe it. After we got our drinks we ordered our food, tell me why I’m the last person to get my plate. I didn’t get too bothered by that because maybe my chori pollo did get fixed last, plus it had a lot of queso on it so it made me happy. As I’m eating my food she comes back and asked us if we wanted refills. I politely asked her if I could get a Dr Pepper. He response was “YEA” but not in a calm tone, it was aggressive. Now at this point I’m really uncomfortable and the only thing keeping me there is my food. Later when it gets close to us almost finishing our food, we started asking about the desserts. She acknowledged my friends but not me. I got her attention and asked if tres leches was on the menu, she looked at me blankly and then continued talking to my friends. At This point I’m in disbelief that I’m the only person at the table getting treated like this. At this point everybody at the table has caught on on how she’s treated me. Now we get to the end of our dine in and I ask nicely for a To go plate but honestly I’m scared to even ask because I don’t even wanna hear how she’s gonna respond this time. But she blurts out aggressively at me again. Once I got my to go plate I left immediately, one of my friends acknowledged her to let her know I was upset. But she didn’t take it seriously, I caught it as I was walking down the ramp to the first dining area when you walk in. Anyways I addressed her. I told her her service was terrible and she wanted to mention that her performance was based off of my demeanor when I asked for a Dr Pepper. Which is not correct because I was polite. Now even if my demeanor is off it’s probably because of her energy and poor customer service. Now I told her, idk if she knew me from somewhere outside of there restaurant or some past life but I’m sorry if I did something wrong, because she treated me terribly. I’m a grown man and honestly I almost teared up at the end of my experience but I kept my cool. I’ve never been treated like that. I’m really not trying to make it seem like it was that bad but it was literally that bad
Once again, food was great. Service was terrible