
Crafty Crab offers the freshest seafood and most authentic recipes in the area. When you walk into our restaurant, you’ll immediately experience Southern charm and a friendly, welcoming atmosphere to make you feel at home. Whether you’re stopping in for a business lunch, family dinner, date night, or a night out with friends, you’ve come to the perfect spot. Delicious home-style seafood with generous portions is what you can expect with every meal. We’re cooking up crab, crawfish, calamari, and lobster in the kitchen, made fresh daily. Not into shellfish? Try our Cajun rice, chicken tenders, and other flavorful menu options.
Address and Contact Information
Address: 18192 NW 27th Ave, Miami Gardens, FL 33056
Phone: (786) 837-5615
Website: http://www.craftycrabrestaurant.com/
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Order and Reservations
Order: Order online
craftycrabmiamigarden.kwickmenu.com
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Miami Gardens, FL | Hours + Location | Crafty Crab Restaurant
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Crafty Crab Miami Gardens (@craftycrabmiamigardens) – Instagram
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Reviews
I’ve been wanting to try this location for a while…made the time today. For me, the food was mid. The cheesecake was good but you should skip the chocolate syrup. I appreciated the cleanliness of the restaurant, ocean/fishing themed, bathroom was clean and had a fresh smell.
The University location (Sunrise) has more of a vibe…but that’s just me ♀️
When I attempted to report the issue, the individual who answered the phone — identifying themselves as the “manager,” though I suspect they may be the owner — dismissed our concerns entirely. Rather than addressing the serious health consequences of the contaminated meal, this person repeatedly told me that the only recourse was to contact their insurance company. They spoke over me, interrupted repeatedly, and insisted that because this was allegedly an “isolated incident” and that I was the only person calling about food from that day, there was nothing they could do to resolve the situation internally. This behavior was unprofessional, dismissive, and shows a complete lack of accountability or concern for customer safety. Food poisoning is a serious health risk, and to be treated as if our illness was trivial or irrelevant is unacceptable. It is deeply troubling that the person responsible for addressing customer complaints would refuse to take responsibility, offer any form of restitution, or even listen respectfully Like seriously all you had to do was be quite for 30 seconds.
The handling of this complaint demonstrates a blatant disregard for customer well-being, transparency, and basic hospitality standards. I expect businesses that serve food to their community to take responsibility when their food causes illness — not redirect customers to an insurance company as a way to avoid accountability.
This experience reinforces my concern that Crafty Crab Miami Gardens does not prioritize food safety or customer care. Immediate attention and corrective action are warranted to prevent future customers from suffering similar consequences.
Here’s some input from others who heard me speak out on my social media about this location & claim they also received food poisoning from this same spot a few years back .
I am submitting this formal complaint regarding a serious food safety incident involving Crafty Crab in Miami Gardens. My fiancé and I became severely ill after consuming food from your establishment, and the way this matter has been handled is both unacceptable and deeply concerning.
After eating a to-go order that included crab legs and sides, we both experienced symptoms consistent with food poisoning. For three consecutive days, we suffered from constant vomiting, high fevers, severe diarrhea, stomach cramping, weakness, and complete inability to tolerate food. The severity of the illness caused me to miss three full days of work. This was not a minor stomach issue — it was debilitating and disruptive to our health and livelihood. There were already noticeable red flags with the food itself. The potatoes were gritty, starchy, and had an off taste. When cracking open the crab legs, the liquid inside was cold — which strongly suggests improper holding temperature or reheating. Given prior public complaints about stale food and old fries being served at this location, it is not unreasonable to question whether our seafood bag had been sitting out or improperly stored before being given to us.
When we contacted the restaurant to report the issue and seek a resolution, the individual who answered — identifying themselves as the “manager” (and who may in fact be the owner) — showed no accountability or concern. Instead of offering a refund, assistance, or even expressing genuine concern, we were told to “contact their insurance company.” This response felt dismissive, evasive, and completely lacking in responsibility. Directing customers to insurance rather than addressing the situation internally is not customer service — it is an attempt to deflect accountability.
What makes this even more troubling is that this location has a pattern of complaints regarding food quality and service. There are multiple prior negative reviews referencing bad food and poor experiences. The establishment appears to respond frequently to reviews, potentially to bury older complaints rather than correct the underlying issues. That raises serious concerns about whether management is prioritizing optics over food safety and customer well-being.
We genuinely liked Crafty Crab prior to this experience. However, the lack of pride, accountability, and basic care shown after we reported a serious foodborne illness is unacceptable. Food safety is not optional. When customers become severely ill from food served at your establishment, it demands immediate attention, responsibility, and corrective action.
Not “contact my insurance company “ .
At this time, we are requesting:
• A full refund for the contaminated meal
• A formal response explaining what food safety measures will be taken to prevent this from happening to others
No customer should have to risk their health, safety, or income after dining at a restaurant. This experience has completely eroded our trust in this location, and until accountability and corrective measures are demonstrated, we cannot in good conscience recommend anyone eat there.
This matter is serious and will be escalated appropriately if not handled responsibly.
The sauce was good, but I personally would have liked it to be a bit spicier and more seasoned. That’s just my taste, though—it didn’t take away from the overall enjoyment of the meal.
Our server was very friendly and attentive, which made the experience even better. I’ll definitely visit again when I’m back in Miami!