Jasmine Liddell
I placed my order at 7:51. At 8:01 the screen said that Keaunna or something similar was headed out with my order. 8:11 rolls around and still no order. I called back in and said hey I was just checking to see if y’all forgot about me and the response was no we are just trying to get all the food out and somehow yours got lost no apology or anything. I wish I hadn’t paid with a card because I just would have left. However 8:28 rolls around and I finally get my order. The carhop did apologize but it was very dry passed me my good and immediately walked away. I was so pissed I forgot to check my food just to get Luke warm fries and paid extra for bacon that I didn’t even receive! Horrible experience. I could understand if they were busy but they were not.
… moreAndrea Mitchell
If I could give this store no stars I would. I am very very very disappointed ☹️ because I had an order for a family of 5 and 4 shakes. And my two orders of mozzarella cheese sticks were left out and our shakes were not stirred at all, everything was at the bottom of our Oreo cheese cake shakes. No condiments for chicken strips or ketchup for tots, even though you asked for it. And the car hop read the whole order off to my husband as if everything was in the bag. Like, this world is freaking horrible to live in, you try to be kind and people still do you wrong. We will definitely be driving to Richland MS for sonic from now on. It’s not just this fast food restaurant it’s all of the fast food restaurants in BYRAM MS. The customer service could be rated a negative 100. If that was possible. If someone has an order for a Family of 5, PLEASE FOR THE LOVE OF GOD PUT THE DANG FOOD THEY PAID FOR IN THE DANG BAGSSSSSS. What is so wrong with that? Y’all are stealing from people when yall do stuff like this. And it’s just plum wrong to charge someone for food that you did not put in the bag. the person who took the order was DEJA, Not to mention my husband being kind and generous like he is, gave the carhop a $33 dollar tip, believing all the food he paid for was in the bag. It’s not right and I am about to go to the CITY OF BYRAM ON EVERY SIGLE FAST FOOD RESTAURANT IN BYRAM YALL ALL DO IT AND ITS NOT RIGHT!!!!! PLEASE DO BETTER BY YOUR CUSTOMERS OR FIRE THEM AND HIRE PEOPLE THAT WILL, it’s that simple
… moreMarie Henderson
I ordered two bacon, egg, and cheese toasters. They looked pitiful and tasted awful. The service was slow and the price I paid for what I got was not worth it.
… moreRoger Foster
Got to be one of the worst sonics in Mississippi manager sorry employees are sorry. Everyone has an attitude and doesn’t care about what the customer wants. I asked for one order of mozzarella sticks to be remade because they were cold and hard. This lady told me I can only get three of them back because I broke open. The other three are just sad in fast food nowadays And don’t teach the children anything about CUSTOMER SERVICE
… moreAnita Jenkins
The first problem was that the app didn’t work. I started off by letting her know I had several orders. I couldn’t even get the whole sentence out of my mouth before she cut me off with something that wasn’t comprehensible about go ahead with them one at a time (the only part I understood). I started with the order of a plain burger with added items. She insulted me by saying, “Oh, so you don’t want a plain burger then?” to which I answered, “Well, I only wanted to add certain things.” After we finally got that straight, I proceeded with another order which she misses because of someone she chatting with in the background. I have to repeat more than one of the 6 orders for this same reason. Every time I ask for a food item with something added, she gets more belligerent. Also, each time I was almost finished with one order she barked is that all or asked for the next one. I especially didn’t appreciate her changing my vanilla shake with real strawberries added to a plain strawberry milkshake. I didn’t say anything else at this point because I’m fed up. They forgot the sweet tea and when I called back to ask for it, there was a burst of laughter in the background. About 10 seconds later, my tea comes out. I couldn’t help but wonder if this was intentional. Of course, when I got home I realized one of my drinks was missing and several of the sandwiches were missing items. I just wanted lunch for my family. Why is it so hard to be kind?
… moreAlexis Huddleston
I made an order in the mobile app. I was able to check-in but it seems I was forgotten about. The screen at the stall said someone was coming with my order. It took at least 30 mins to get my order as I watched cars pull up, make an order & receive it & leave before I got my order. I pressed the button & told them about my order & they seemed confused. It seemed very short staffed today at this location but I feel extremely disappointed in the service. I only come to this location occasionally, but I don’t think I’ll be back. Please get more staff.
… moreNicholas Pearson
It’s crazy how crappy this Sonic is. It’s maybe the worst service besides Popeyes in Byram. It is an act of congress to get your order placed. If you get your order right, you better go play the power ball cause it’s never right.
… moreAshley Hammons
THE OWNERS OF THIS LOCATION NEED TO SEND SOME ONE TO GO RUN IT CORRECTLY OR JUST SHUT DOWN AND GET OUT! STOP ROBBING PEOPLE OF THEIR HARD EARNED MONEY!! TWO NIGHTS AGO I DECIDED TO GIVE THIS PLACE 1 LAST CHANCE, IT WAS ABOUT 10PM, NOT TOO BUSY AND I HAD AN EASY ORDER : MED COKE AND 2 PRETZELS… EASY ENOUGH RIGHT? PRESSED THE BOTTON AND SOME ONE INSTANTLY ANSWERED, TOOK MY ORDER, GOT MY ORDER WITHIN 7-8 MINUTES BY A VERY NICE CAR HOP & LEFT. TOOK ONE BITE FROM MY PRETZEL STICK & THOUGHT THEY HAD GIVEN ME A BLOOMING ONION, ONLY AS FAR AS I KNOW THEY DON’T SERVE THIS! GOT MY FOOD OUT OF THE BAG AND SAW THE MOST SCARY TANNED PRETZEL EVER. NO SALT, NO BREAD TASTE, JUST AN IMITATION PRETZEL WITH A TWIN IN MY BAG. IT WAS SO CRISP THE OUTER SKIN FLAKED OFF…. COME ON SONIC!!! NO SALT, YOU HAVE ME 2 PRETZELS WITH THE SALT BURNT OFF!! REALLY??? DO BETTER SONIC PLEASE!!!
… moreShannon Griffin
The employees at this location need some bonafide food preparation training. Look at the pictures of the Onion Rings they brought to me; they look like chicken wings.
… moreMariah Alexander
I think the filters need to be changed or something…it seems like everytime I order my dr pepper its flat, and not strong at all
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