Address and Contact Information
Address: 3701 NW 86th St, Urbandale, IA 50322
Phone: (515) 630-0010
Website: https://bluesharkalehouse.com/
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Blue Shark Ale House | Your new favorite hangout for sports
Locations | DSM | Urbandale | West Des Moines
Blue Shark Ale House | Urbandale IA – Facebook
Reviews
Our waitress, Camryn, was absolutely amazing! She was on top of everything, attentive without being overbearing, and always made sure we had what we needed. Sweet, kind, and genuinely friendly, she brought such warm energy! Great service really makes the experience, and she definitely delivered. We’ll be back!
Thank you Camryn, we told all our friends to request you!
Not good.
We each had the Friday fish fry. It was an all you can eat but none of us wanted any more, and two couldn’t even finish the first serving. The serving was large but we didn’t finish it because it wasn’t good.
Nothing short of starving to death could induce me to eat another bite.
It was greasy, frying oil dripped from the fish. The breading was way over done, the fish was’t just breaded it was incased in batter, crispy thick, greasy batter.
The fish was tasteless, which combined with the slimy texture made it merely revolting.
And the bill for this not at all delightful meal was over $60 w/tip. (The servers and host were great.)
Shark Punch drink was delicious. Great flavors to it.
Spinach Artichoke appetizer was delicious. Came out hot a fresh.
Margherita Flatbread with added pepperoni was also great.
Service was also amazing. She was patient with us while my friends and I chatted. Didn’t rush us to order or anything. They were not busy when we went, I’d say inside was about half full while there was plenty of seating outdoors also.
To end our visit, she charged a wrong amount to one of our cards. No communication, left the table with 2 tabs still to run. The manager returned with a ticket to physically sign, again no communication with what had occurred. Just another ticket to sign for an additional charge.
When leaving, all that came with it was how we needed to hurry up, sign the check, and get out. She hovered waiting for signed check and said “You ain’t even gotta tip me.”
No thanks, Chyna.
My friends and I visited twice for their All You Can Eat Wings (which can be boneless upon request) and their All You Can Eat Fish Fry both of which taste pretty good, especially for the price!
I really appreciated the wide variety of sauces available for their wings some of which were very hot and very flavourful which keeps things interesting. I have no complaints about it.
Their fish though is a bit more of a mixed bag. Your first order of fish comes with a complementary order of crinkle cut fries and includes two fillets but do know that your second, third, forth etcetera doesn’t and additional fries will cost you extra (I would’ve really liked to know that before ordering as it caught us off guard when it came to the bill. I feel it should really be disclosed either before ordering or on the menu.)
I was also slightly disappointed that there is a unexplained 3% Service Fee applied to the bill which is expected in addition to the usual 18-25% tip.
It’s not a lot but as a matter of principle I find it a little dishonest and disingenuous to advertise one price to the customer and online and then inflate it later without disclosure. This should absolutely be removed and instead factored into the regular menu and incorporated into the price of ingredients as any normal business would do if their expenses went up.
Overall though. I think it’s a pretty good place to go if your in a big group. It might not be the best food in the world but it’s got a great atmosphere, tastes good and honestly even with the fees and non-disclosures it’s still relatively cheap.
They’ll definitely earn an extra star from me if they increase their transparency in this respect and take my feedback on board.
I was just here on Saturday 1/31 with 3 other people. We all were very sick from our food after eating here and believed that we got food poisoning.
On top of this the manager was very rude, even towards simple questions. I have had more than one unpleasant experience with her. She is snarky, rude, and very blunt with her customers.
The wait staff every time I have been in there has also always been just rude or not very attentive to their tables. I often have to flag the wait staff down to get assistance.
After a handful of unpleasant experiences, I will no longer be eating at Blue Shark due to all of the above.
To the General Manager with blonde hair and tattoos: Do Better. Fix your attitude towards customers.
Aside from the food (which is a very important part), the service was almost decent. Not super busy, but did sit with an empty glass for about 5 minutes. Whatever happened to once a person’s glass half empty, have another one on the table? The atmosphere was decent.
EDIT: After the owner responded to my review, I did reach out to them within a couple days. I have not heard back from them. I feel like they just put that there to make it look like they care. That was over 3 weeks ago now.