Gail H
Went there at 11:12. They had no ice! Ordered lemonade for 2, got strawberry lemonade which is not good warm. Spicy chicken was good, chicken wrap was dry, had to ask for more ranch sauce. One of the employees was sleeping across the soft seats in dining area. A bicycle was parked in front of rest rooms. First visit to this location, don’t think I’ll be back
… moreBeaux Davis
After ordering our food to dine in we saw a giant cockroach underneath our table. It was at least 2 inches in length. When we told the Wendy’s employees their response was laced with indifference as they recommended that we, “should eat in your car”. In addition to the dirty, unsanitary, and infested dining facility, the hot black coffee was served lukewarm. I now understand why there was no line and the building was empty during lunch hours.
… moredeonna farley
I will never return here again. My chicken nuggets and fries were stale. It seemed like they just dipped it back in the fryer to make it hot. Instead of communicating and saying that they don’t have the sauce that I asked for, they give me something totally different. Will not recommend and I will not be returning.
… moreKay
I work just five minutes from the Wendy’s on London Blvd, and every time I visit, there’s an issue. Despite their posted opening time of 6:30 a.m., I’ve come for breakfast on at least three occasions around 6:45 a.m., only to find they weren’t open. Today, I went in for lunch, intending to place my order at the counter since I was paying with cash. However, no one acknowledged me or came to take my order. When I finally got the attention of the person I believe to be the manager, she said, “Okay, ma’am, give us just a few moments, someone will be with you shortly.” Five minutes later, I was still waiting, while other customers were able to use the kiosk to order. After 10 minutes, I asked the manager again if someone was coming to take my order. She said yes but continued to focus on the drive-thru. My entire lunch break was wasted because I was paying with cash. Wendy’s needs to have someone available at the counter since the kiosk doesn’t accept cash, and not everyone uses a credit card. I shouldn’t have to wait longer to place my order just because I’m paying with cash.
UPDATE
I visited this Wendy’s again on Friday, 10/18/2024, around 6:45 AM, and once more, they weren’t open. This time, the employee at the window completely ignored me, so I had to head over to the McDonald’s next door.
… moreBrad Hoyt
Normally I don’t rate fast food because, well it’s fast food and it’s just a convenience. However, yesterday I was blown away! I knew what I wanted with a special order biggie bag: no mayo, spicey nuggets, etc… I just thought they were short and not busy. Turns out they were just awesome and efficient! Luckily I had my card ready because they started handing me drinks and food the moment they got my card and no one was in line at the window even though there were cars that ordered before me. I thought for sure they would mess up the order, nope. Down to the two packets of BBQ sauce that the pros do. Whoever that crew was on Friday at 11:30 May 30th, they are legit! Your whole store might be legit too! Great job!
… moreYava Williams
This place can’t seem to get anything right. The customer service is horrible, you always have to wait while everyone stands and talk about they personal life. Asked for hot fries, the fries were cold and burnt. Returned to get fresh fries and the lady just stared at me like I was speaking foreign. Shuts the window and everyone has something to say. Had the food been made right the first time I wouldn’t have had to come back. It’s your job to make it right not go back and forth with a customer.
… moreOri Monikee
This Wendy’s is really good. This is a 5 Star location. They are fast. The food is always fresh and they are very professional and the store is clean.
… moreAlexis Garris
Girl that’s taking the orders is rude as hell, she has a bang and a puff and works at the window and that’s why someone threw a drink in face the last time we were there. Has no customer service skills whatsoever and needs to be demoted but honestly you’re working at Wendy’s so it can’t get worse than that.
… moreNathan Rice
I’ve been here a few times and have used the app to order. The service is greatly lacking with cashiers being rude or ignoring customers all together. The time to receive an order is longer than most Wendy’s and other fast food locations. The restaurant is typically dirty and has a foul odor. I do not recommend stopping here.
… moreTimothy Bates
Worst experience ever. My wife had to wait at counter for 5 min fir an employee to acknowledge her, so she could go bathroom. They have to go enter a code to open door. The chicken bagging the food thought it was a door dash order. Drinks were wrong. They didn’t have 2 items that were advertised. We had to oder off kiosk.
You shouldn’t be allowed to smoke weed or aby other drugs when in customer service. Planned to dine in. The longer we were there, the more we wanted to leave
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