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Come on in, stay awhile at our welcoming Starbucks coffeehouse in Massillon. Savor brewed coffee, tea, espresso, Cold Brew, Refreshers, and seasonal favorites, alongside quality breakfast and lunch sandwiches, wraps, egg bites, and a variety of pastries and bakery favorites. Take a moment to relax with comfortable seating and free WiFi. Explore the menu and order ahead in the Starbucks app or on our website. Plus, join Starbucks® Rewards to earn Stars toward free drinks and food, receive personalized offers, and enjoy exclusive member benefits. Since 1971, Starbucks Coffee Company has been dedicated to ethically sourcing and roasting highquality arabica coffee, bringing the Starbucks Experience to life in every cup.
Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
Address and Contact Information
Address: Marketplace, 2 Massillon Marketplace Dr SW, Massillon, OH 44646
Phone: (330) 837-4842
Website: https://www.starbucks.com/store-locator/store/7365/
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Reviews
Kaitlyn Popko
I have never went to this location, and I never will come back. I go to the canton Starbucks on whipple 4-6 times a week and I have never had any issues or anyone be rude. I was giving my order, there was no line, I was the only car. I ordered 2 drinks , 1 cake pop, and a sandwich and when I paused for a second to pick my sandwich another girl got on the speaker rude with an attitude , completely different demeanor got on the speaker and then started laughing at me ??? Like you are so lucky I just pulled out of the line because today would’ve been the day! I will never give a Massillon Starbucks my business ever again, honestly I am thinking about not going to Starbucks ever again… the mean girl energy was disgustingly and completely uncalled for. I even called the store and complained and all she said was sorry lol. And she was rude enough for me to make a google review since I didn’t get to pull up to the window and tell her how rude she was!!!
… moreTerri Brooks
My elderly mother and I had a horrible experience.
We were made fun of by the baristas working between 11:30-12:00 a.m. 10/3/25. Through the drive-thru.
Extremely unethical for one thing.
Why have a job that you don’t even respect the job or the customers???
The world is crazy enough and people are mean for no reason.
How about put out some kindness and be intentional with it?
Lost us as your customers. I am sure the owner would not be happy about it. I am sure we are not the only one’s treated like that.
Very hurtful
… moreWe were made fun of by the baristas working between 11:30-12:00 a.m. 10/3/25. Through the drive-thru.
Extremely unethical for one thing.
Why have a job that you don’t even respect the job or the customers???
The world is crazy enough and people are mean for no reason.
How about put out some kindness and be intentional with it?
Lost us as your customers. I am sure the owner would not be happy about it. I am sure we are not the only one’s treated like that.
Very hurtful
Marisah Cato
If I can give zero Stars I would whoever is working today in the Drive-Thru September 26th 2025 doesn’t know how to do their job nor does anybody else I ordered from here got a white mocha frappe with caramel extra caramel it’s simple but yet it was wrong handed me something totally different and then told me that I have to pay for whipped cream and caramel separate I’m aware there’s an extra charge for the caramel but they wanted to double double charge me for it and then charge me for whipped cream when it already comes on a frappe then I go back through to get it fixed and they mess it up again but wait it gets even better I go back through again for the third time and they still get it wrong by this time I have three drinks so I just gave them back because they were so rude then I asked for a cup of water and I’m told that I can’t get a couple water unless I make a purchase well technically I just made three purchases and they were all wrong I can’t stand this Starbucks or the people that work here I would not go here at all I really don’t leave reviews for people but I’m just sick and tired this is ridiculous four times I went through and you still get the drink wrong handed me something chocolate second time it was a hot coffee come on be better
… moreBarb Doll
Stopped for coffee to bring home and when I got here its like watered down with a little caramel flavoring. So disappointed and too far to go back. Make sure to taste what you order smh
… moreJami Wagoner
I do not know what was going on on Saturday the 25th, but the wait was horrible. The atmosphere felt tense and uncomfortable. No one said hello or welcome to Starbucks. There was no order, just a complete mess. I literally watched someone push the trash down (no gloves), adjust the bag, and went right back to making coffee. The milk was placed on the counter where customers grab their drinks. And why so much milk left out? Use it and put it back in the frig. Complete mess.
… moresphynx2321
As usual not consistency with there drinks. By the time I delivered to the wife I was not able to give back to make right. But when you ask for a white chocolate mocha, you think you would get white chocolate syrup with it. Bummer Starbucks is so expensive for a hit or miss drink
… moreKevin Mann
This is about the 10th different location in the past 2 months where I ordered a dark roast and received the blonde roast. But that’s not even the worst part; I placed a mobile order via the app for a tall cafe Verona and when I arrived to the store there was a sign on the door that said ‘cafe closed please use the drive through window’ so I obliged and drove around to the window. When I got to the window the barista rudely lectured me that I need to stop at the speaker to order, I let him know I ordered on the app and was just following the directions that were on the sign on the door. Then he got even more nasty and condescendingly told me I still need to stop at the speak before going to the window to let them know who I am…. What kind of sense does that make? That’s like saying you still need to go to the register when you mobile order. Bottom line is this guy was incredibly rude and he couldn’t even answer why the cafe was closed, it seems like it was for no reason other than to inconvenience customers and the belittle them. All this nonsense for a tall dark roast coffee at 9am on a Saturday morning and I didn’t even get what I ordered. Shame on you Starbucks and shame on you Brian Niccol, your employees don’t care, and your company is dying a slow painful death.
… moreJayme Nichols
Really bad service. Went through today and the drive through man was very rude and should not be working with the public. Will never go there again. The one on Lincoln way is amazing
… moreAndreana Carter
Wonderful service and the staff is awesome very helpful and nice . Wasn’t sure what to order and the server was very patient and helpful with my son’s. Cookie mocha frappe. Cake pops are a must
… moreKanaan ranotana weru
Very busy but emp keep the good pace! Either you shop inside or drive-thru it’s busy! But they are very accurate and fast
… more