Jess Cunningham
Everytime I go to this Dunkin (which is very often) they always mess up my order. I’ll order something without bacon (due to allergies) or white cheddar on a wrap and they always seem to ignore the request. Its very inconvenient. The people are never watm or friendly and when they mess up an order they catch attitudes like its your fault. If you want a Dunkin that appreciates their customers this is definitely not it.
… moreCheryl Pachner
Had an absolutely horrible experience. I’ve been getting the same drink for years. I always get less ice in my drink I know it always will be directly to the top but this was the worst I’ve ever seen. I talked to the person who made it and all he did was make excuses instead of correcting the problem and then he just dismissed me. Now I will never go there again!!! I wish I could have got my money back I paid for a large and got small. I’ve gone to many other ones and have never been treated this way. The photo with barely anything in it is the one they made and these other two are from different stores. Where’s your excuses now!!!
… morePayton Delgado
every single time i have gone to this dunkin’ donuts, i have had a terrible experience from missing food items, having them made wrong, and even cold, still frozen food in the middle. i have never been to a worse dunkin and would honestly skip the trip and go to Starbucks instead.
… moreBill Shannon
I use this location at times and the drive thru is fast and efficient
… moreBrandy
The remodel looks great! I love that I can now see them making my coffee. I had an issue and I thought it was resolved. After them charging me for cold foam on my cold brew the manager asked for a remake. That’s awesome! I also want my money back for that cold foam I was charged for. As they refund my coffee and have me pay for another one I watch the girl make it wrong again. She used original blend and I asked and paid for cold brew. The manager tries to hand me the coffee I just told them was re made wrong. The guy putting scream and sugar in the cup is clearly overwhelmed with 3 cups in front of him and h said “everyone just needs to give me a minute” They remake my coffee again and it was correct so I thought bc I watched them. I take the first sip and instantly realized they didn’t steep their coffee for 12hours or someone definitely made it wrong. I stopped going there for months bc my coffee never tastes the same and I order the same coffee every single time. The coffee never has the same consistency like other Dunkin’s I been to. I won’t be returning bc I clearly see all the issue in front of my face. I see the same ppl when I go so if training was lacking they have had plenty of time to clean it up. You can’t charge ppl $5 for a coffee and it suck. If the cold brew wasn’t ready they should’ve just told ppl they made a mistake instead of us buying gross product. They only care about money and it shows. The eye rolls are deep in that place.
Update:
I have now given the place three more chances and I thought after a year it would get better, but unfortunately, it got worse. The hash browns have been burnt and cold, and the donuts have been stale. The one visit I almost had to almost twist somebody’s arm off so I could get my coffee and it’s just not worth the time or money. There are better coffee shops in this area and instead of Duncan trying to grow and put them on every corner. They should work on the ones that they already have open
… moreKalee Blasko
I will NEVER go to this dunkin EVER! I always get the same coffee all the time! My coffee is NEVER mixed now I worked at dunkin in Austintown we were NEVER aloud to hand out coffee not mixed. All the syrups had to be mixed before handing it out! Every time i’ve went there it was not mixed! Not only that they don’t listen to what you want in your coffee I get 4 cream and 4 sugar and 3 caramel and 3 french vanilla when I received my coffee the passed two days it was still dark tasting and i also get cold foam and still did not get what I wanted
… moreTaylor Dozier
Just a quick trip through the drive-thru and received excellent and kind customer service. The person working the window was very pleasant. In a world of less and less personal communication, it was a nice change to have a greeting and kind smile from a staff member here. Appreciate the great service!
… moreToni Kintzer
Possibly the worst Dunkin I’ve ever been to. It’s rare to have my order be correct (even though I use the app so everything is noted exactly). On multiple occasions instead of telling me something I ordered is out of stock, they simply don’t give it to me but I’m still charged. On other occasions I’ve been told something I ordered was out of stock, was offered a replacement, and then they never actually gave me the replacement food. I’ve ordered decaf and watched them give me regular (which was then fixed). I also witnessed one employee ask another employee (who was on her phone) to make my food and that employee replied with “I’m not doing that” and continued on her phone at the drive thru window. Most of the time the coffee tastes watered down, and countless times our order is just missing items. Clearly I’ve given this location too many chances. I would highly recommend the Market St Youngstown location as they do a MUCH better job with quality and customer service.
… morepurpose End ugly
7 out of 10 times my drink or food is wrong. It’s usually my drink. I only go here because it’s convenient, I actually just started making coffee at home because it’s better than getting coffee that cost $7 and it’s not even the one that I ordered. They’re very unorganized. And especially when you go through the drive-thru you can see what’s going on behind the counter. And you can hear a lot. Sometimes you can hear them talking about customers but then the window closes.
… moreReymond Santos
Doughnuts were fresh. Service was friendly. Wish they bring back the custom gift cards
… more