holly oughton
had such a good time at osaka, we got the love boat and it was so worth it and very well priced. they even let us substitute certain rolls for gluten allergies and were very cautious about their allergy procedures!! ((plus gluten free soy sauce)) savannah is the best server ever ask for her when you go in !!
… moreJacqueline Vohra
We placed an online order today for 5:45pm pick up. Osaka is about 40-45 mins away from us (we’re in Mechanicsville). When my husband arrived at the restaurant they showed him one bag on the to go shelf and he grabbed it and left. When he got home we were missing 2 kids bento boxes ($25-$27 after taxes and fees). I called the restaurant to let them know we didn’t receive it, and the host immediately apologized and grabbed a manager. They said they would refund the money (since we were not going to drive back and forth again). All done, I was happy and content. Thank you. Fast forward to 8:30pm Osaka is calling me and it’s Evan, the GM of Osaka. He called to apologize about the order, confirm the refund, and offered our next meal on them for when we order next. I was not expecting a phone call from him. The manager and the host from earlier apologized and said they’d refund the money and I truly was okay with that outcome. For Evan to go the extra step really makes me appreciate Osaka even more. Looking forward to dining with them again. Thank you ☺️
… moreMichael
Went to Osaka today for the first time and it was excellent. My server was great. She recommended the incredible roll and it was so good and tasteful. This will definitely be my goto spot when I’m in Richmond!!!
… moreGrant Habersack
Don’t usually put poor reviews. The food was not good. Ordered 2 different rolls. One smelled like chemicals and fishy (all were cooked rolls) the miso soup tasted like dishwater. The server was not great, it’s not like they were busy either. She was on her phone. Brought the wrong food to table, wife waited 15 mins for her drink from bar. There was maybe 12 people in the restuarant. My advice is save your money. Go to red salt. Way better food.
… moreCasey Alexander
We came for lunch today, and had the Teriyaki steak Bento boxes! We loved it and immediately realized that the quality is head and shoulders above your average sushi restaurant. This was our first time here, though we have been long aware of the shopping center it is in and that there were restaurants there, it wasn’t until I was searching around on Maps that I found Osaka S&S and made a plan to go on our day off together. It outwardly appears that the lunch menu is restricted to the specials, but you can order the full dinner menu during lunch too. I just wanted to mention for anyone who is wondering or searching for that information here. Definitely returning!!!
… moreManda W
I’ve only ever gotten take out but it’s always delicious. The Hulk roll is the absolute best! Lots of nice textures and a great flavor combo. I also love the pho beef spring rolls. Packed with flavor. 10/10 would recommend
… moreCourtney Moore
Went there for a late lunch during the week. Service was okay, definitely slow to get started. Food was just edible and okay, but not really sushi grade. The tuna they used looked like the kind that has pink dye added. For the location and price point, I would have expected higher quality tuna. The rice was poorly seasoned, if at all. Sushi pieces were huge and hard to eat. Definitely not a one-bite like sushi should be.
… moreMelissa Bigos
Surprisingly very good! I’ve been here twice in the past and don’t remember it being this good. It was packed on a Monday but I see why. Even without reservations we were seated right away. Service was on point, food came out at a good pace and everything was delicious and fresh. No hemming and hawing about modification requests on my sushi roll. Crab & shrimp fried rice overloaded with seafood. Kept water glasses filled. Not overly noisy even with a full house. Really don’t have a single complaint. Will definitely be back!
… moreEve Eden
Ok, so the reason I come is the spicy mini dumpling appetizer, but I stay for the amazing selection of sushi rolls! I have never had anything bad here food wise. However, my recent experience has made me never want to return. Thus i have changed my rating from 5 stars to 2. I have never been blatantly ignored and made to feel like an inconvenience to serve like I was this past visit. We waited, once seated, for over 10 minutes to even be acknowledged, and from the moment the server opened her mouth, I could tell we would be in for an interesting evening. I won’t go into details, but it was hands down the most disappointing service I’ve had in a while. I get better service at diners than I did here. Yes, we spoke to a manager, apologetic, but nothing was offered to make it right. Emailed corporate and have not gotten a response from them. So its time for the review. There are too many great places in this city with impeccable service to suffer through this ever again. I do hope they take a look at their service standards and ensure everyone is living up to expectations. Pics are from a previous visit when I actually got to eat a full meal. We gave up after our sushi this time, I was very disappointed I didn’t get to dessert this time.
… moreJPfoodlover
Went to Osaka for the first time. It did not disappoint me at all 🙂 . The steak for the business box I got was delicious and cooked correctly. The spicy tuna rolls were delicious. I also enjoyed the Miso Soup and the Ginger Salad that came with the meal. Server was nice and friendly. Would highly recommend.
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