A McEnroe
This used to be a great restaurant and we came here often. But starting a few years ago it began to go downhill and has simply continued to do so. To start, the food is very inconsistent… some days it tastes like there is no salt, other days it’s overly spicy, and sometimes they are out of the most basic ingredients. It’s like whoever is cooking and buying the ingredients has no idea what they are doing. If I order a vegetarian bowl online but they are out of fajita vaggies (a common occurrence) they will not give you extra or something else or deduct a dollar off your order. You just find out when you’re home they either got it wrong or ran out. Happens at least 75% of the time. Then there’s the portions. This depends entirely on who is serving the food that day… some are generous and others are super cheap. I cook a lot and know the price of quality food…. Conventional beans and rice are not expensive. Yet the serving they give you is typically very small to where you have to ask for extra/ a normal amount. I don’t understand this. Why the cheapness? The size of the salads, burritos, and bowls has gotten smaller over the years and the price has gone up. The hard shell tacos is still a decent value… for now.
Overall I really don’t enjoy eating at Chipotle anymore and find I simply do out of familiarity or convenience when in a pinch. But it’s not a particularly enjoyable experience.
… moreJason S
Service is typically good. Restaurant is a bit dirty. My main complaint, though, is the last few times I’ve gone the food has been served to me cold.
… morebrett rogers
Door dashed a bowl and got significantly less than what i have before. Slightly cold i am only 5 mins away from Chipotle so ot shouldnt have been cold. Kicker is i used to ork at this location. And no fork or spoon re
… moreNok Fin
I get it’s busy but I think if they had someone come out more often to sweep and wipe down tables and the drink station. It would drastically improve atmosphere. Seating isn’t too comfy but I like most take food to go.
… moreKevin Mcgowan
Server stared at my 15 yr old while he asked politely for each item for his burrito, never said a word in response . It looked pretty passive-aggressive to me, he had a bad attitude to a kid half his age. Then I asked for a bowl, got half the amount of meat you would expect because they were low on almost everything , they didn’t have beans , they didn’t have veggies, can’t give me more meat, I asked why they gave me attitude like they wanted to fight me. Really not enticing me to return. In the old days they would ask you to wait since they’re making more. This time felt like ‘just get out of here’, we are busy. It was 6-something PM
. C’mon
Seems everyone that posts a complaint gets circled back to write a comment again rather than addressing their customer service issues. Poorly handled, Chipotle. I saw the same comment to other recent reviews, basically a cop-out imo. Don’t just tell me to submit a new comment each time as your “solution” to a problem. That is insulting
… moreAj Wilbur
Placed order pickup, arrived 3min after it was supposed to be ready. The lobby was empty and an absolute mess. Order was not ready and they began making it after I asked. Order was simple and still made 2 out of 3 items incorrectly.
… moreS
Employee neglected to tell me that the entire store was “out” of sour cream until I had almost completed my entire order. If I wasn’t meeting someone here, I would have just walked out.
… moreCory Grim
So i walked in at 1045 doors were opened and was told to wait 5 min nobody was in shop but the workers ordered my veggie bowl to find out they didn’t prep grilled veggies which is like the main part of veggie bowl then wanted new red sauce and they were out asked the Asian lady how dont u have any her response was we just didn’t make it idk how u open doors without all your stuff what does staff do before u open they need to have everything ready at start of the day what is this left and didn’t buy my bowl very frustrating
… moreAndrew de la Roziere
The employee who greeted me at the beginning of the burrito line literally had snot hanging off of his nose. Two stars because another employee (not the manager), quickly noticed the situation and took over.
Also, it’s 9pm, the store is fully staffed and virtually empty, yet it’s still the most disgusting chipotle I’ve been to. If it wasn’t the only place open past 8, I would never eat here.
… moresmft
Horrible service literally gave me half portions on everything the short black girl with bangs was mad rude and skimped on everything. This is why chipotle stock is down 30% the entire store was filthy too and it wasn’t even busy they just don’t clean
… more