Unfussy, modern spot with sushi-bar seats offering a range of familiar Asian fare, plus cocktails.
Address and Contact Information
Address: 1624 S Lemay Ave, Fort Collins, CO 80525
Phone: (970) 416-8333
Website: https://www.eastmoonbistrotogo.com/
Menu Photos
Order and Reservations
Reservations: eastmoonbistrotogo.com
Order: Order online
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Reviews
We ordered drinks, appetizers, sushi, and entrees; the courses were all brought out in a tiered order so our table didn’t get over crowded with plates and we weren’t sitting waiting either. The drinks were also delicious.
The restaurant is dimly lit to create a romantic and comfortable experience, the dishes were as beautiful as they were yummy. Our server was incredibly kind, checking in on us constantly and clearing our table between dishes. We felt incredibly pampered and it truly helped make the night magical!
This is our second time eating here, and the service was just as wonderful the first time!
First, we placed our order over the phone and were told it would be a 60 minute wait, possibly a bit more. Given this, we arrived at the restaurant 1 hour and 30 minutes after we had placed the order. One of the workers checked in with us, took our name and cell phone number and didn’t say anything else. No one talked to us again for 45 minutes. After 45 minutes, they came to us to ask us for our payment, which my husband and I asked to split on two cards. It didn’t matter; they ended up charging my card twice. After they took our payment, they took our copies of our receipts away from us and told us it would be another 20-25 minutes for our food.
30 minutes later, we asked about our order status. They took our name and cell phone number again. At this point it was clear to us that they hadn’t even placed our order until we paid, so there was no point in ordering ahead. They were on order 290 and our order was supposed to be 240. They told us 2-3 more minutes.
We waited another 20+ minutes and finally received our order. At this point, it had been over three hours since we placed the order and over an hour and a half since we arrived at the restaurant. We wanted to check it to make sure it was correct, and they gave us a bit of an attitude for that. But who would want to wait another three hours to have some corrected?
During this time it’s worth pointing out that no one appeared to be dining in, there were just “to go” orders, and everyone seemed to be getting their orders before ours, except for one other couple that was there before us and were still there waiting after us. For all we know, they may still be at the restaurant today.
Being busy is one thing, and understandable, but the disorganization, billing mistakes, and lack of customer service are another. Everyone was clearly stressed because they spent most of the time screaming at one another, with the two FOH workers crouched behind the bar where no one could see them. Not super professional.
The food was pretty lackluster as well. We ordered General Tso’s Tofu and it looks like they used silken tofu so we got a pile of fried breading and pile of unseasoned silken tofu all swarming around one another. Definitely not worth $50 and a plus three hour wait.
Edamame was decent. Will not return.
Side Note: This place has really good tempura shrimp! The only thing that would make it better is to serve coconut shrimp as well!