Lauren Seames
Listen I’ve been to a lot of dunkin’s around the Akron/Kent Area, and when I say a lot I mean ALL of them. I come here about once a week and it’s always my best Dunkin experience! This is the one place that has made cold brew correctly and make the drinks how they should. The window person is always so amazing as well!! You guys are doing phenomenal! Keep it up!
… moreByrd World
They got 4 orders ready but only one up because these people just click whatever comes up as done and then let you wait while they try to figure out what they’re actually doing , absolutely ridiculous, if you can’t do the job the way it’s supposed to be done then find one you CAN do
… moreChris J
Beyond terrible. In a previous visit, I ordered a coffee inside the store with cream on the side. The cashier sold me the coffee and when I asked about the cream that wasn’t in the bag she said you have to go down to the other side to get it. Of course, I had to wait on the second person to acknowledge me and get it for me, which took some time.
Today we went through the drive-through and ordered a black coffee. We sat there and sat there while we watched them take the oder of the car behind us and make their specialty drink and order. How long does it take to pour a black coffee and hand it to me. According to Dunkin a very long time because we have to start on the order behind you. I tried to call to numerous times so that I wouldn’t have to post this but they would not answer their phone. Their customer sevice is the worst. Not going back there anytime soon. Do better Dunkin. Jeeze!
… moreJohn M
Mouse trap inside the restaurant in the kitchen which is gross I don’t think it’s legal watch them drop things on the floor pick them right back up and put them on the counter slow to get orders out and some people are just I would think twice about ordering from here it’s February 22nd and they still got Christmas decorations up
… moreFiery Nakita
I used go to Dunkin frequently. 3-5 times a week for 4 years in a row! Honestly, this is the worst Dunkin I have been to, and I have given it two full years of constant visits and tries. They have made so many mistakes, messed up my order too many times, and have run out of coffee rolls and multigrain bagels before 9:15 AM many times. Whether the line is to the street, or only 3 cars are ahead of me, I am always waiting at least 20-45 minutes in the drive through. Consistently. Which is such a long time! I also understand that people sometimes unexpectedly order more of one food item than the Dunkin was expecting, but come on now. This has been a consistent, running out of multigrain bagels before 9:30 AM, almost every other time I go. This Dunkin needs to adjust their shipment ordering, and make more of food items that run out early in the day. Please, Dunkin workers, put a good amount of cream cheese on the bagels. Some days it’s like someone barely scraped the edge of their knife on it. And the one time I asked for more, they charged me extra for it.
Lastly, the parking lot is a nightmare. The cones they put up to direct the drive through block the entire lot, making it worse for everyone. I can’t park to go inside, and then drive out without waiting in the drive through line for a few cars, which as I’ve already stated, consistently takes too long. Some days it even takes 10 minutes a car, no exaggeration.
Dunkin, please try to improve this location. I want to start coming back to this one, but today was the last straw lol. I’m not trying to be a ‘Karen,’ but I’m frustrated with this location. The 5 star reviews MUST be friends or employees of this Dunkin. It sucks.
… moreMagda Mia
Forgot most of the order & hung up on me when trying to resolve the issue by suggesting they check receipts. Very first thing on the receipt was forgotten and being hung up on is laughable.
… moreBrittany Markie
I thought I bought 2 large coffees instead I got one medium and one almost large. I understand they need room for the whipped cream but I didn’t think they needed have the cup.
… moreAriel
The drinks are usually good, but the service is horrible. The girl on the mic always has an attitude, and one time I went inside and waited almost 15 minutes before anyone even acknowledged me. The workers saw me standing there and still ignored me. Not a good experience.
… moreRajah Cresong
This was by far the worst service I have ever had. The girl working the window seemed to have no idea what was going on. She was standing around and then charged me $1.59 when my bill was supposed to be $20. We asked at the window to add one more donut and apologized and she rolled her eyes and sighed and told her coworker with the worst attitude. Then I was missing my drink and when her other coworker came back with the drink she held it in her hand and was so lost and wouldn’t hand it to me. I definitely think they need to think about who they’re hiring and watch their workers. I also was missing a donut even tho I paid for both that I asked for.
… moreSarah Heaton
I went to Dunkin this morning and ordered a large coffee and bagel and cream cheese. When I get to work and start eating my bagel, I start to choke on something stuck in the back of my throat. Lo and behold there was a piece of hard plastic that I was swallowing that was either on the bagel or in the cream cheese.
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