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Chipotle Chapel Hill is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Address and Contact Information
Address: 301 W Franklin St, Chapel Hill, NC 27516
Phone: (919) 942-2091
Order and Reservations
Order: Order online
Related Web Results
Chipotle Mexican Grill in Chapel Hill, NC
Nearby Stores · Chipotle Mexican Grill. 1490 Fordham Blvd, Chapel Hill, NC, 27514. Open NowUntil 11:00 PM · Chipotle Mexican Grill. 3219 Watkins Rd, Durham, NC, …
Chipotle Mexican Grill Locations in Chapel Hill
Chipotle Chapel Hill Eastgate. Open – Closes at 11:00 PM. 1490 Fordham Blvd · Chipotle Chapel Hill. Open – Closes at 11:00 PM. 301 W Franklin St.
Chipotle Delivery – Chipotle Mexican Grill in Chapel Hill, NC
1490 Fordham Blvd Chapel Hill, NC 27514. place icon. Get Directions · (919) 929-9324 · Order Online. Store Hours. We’re Open NowCloses at 11:00 PM.
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Reviews
Annika Shi
Had to get two bowls to make myself full bc their portions were so so small. And everytime I eat chipotle I feel so thirsty afterwards so I’m pretty sure that’s an MSG overload right there
… moreBenjamin Barrangou
The workers (especially Andrew) had absolute world class service. My bowl tasted absolutely magnificent and it was overall the best chipotle experience of my life. 100% recommend.
… moreDaniel Angelino
The staff are nice but there’s a huge line waiting to get their pickup order. I’ve been here 35 minutes past the pickup time and there are people who have been here for an hour. This is at 4pm on a Sunday.
Avoid ordering online and just go in person.
I can’t cancel my order so I’m forced to wait
… moreAvoid ordering online and just go in person.
I can’t cancel my order so I’m forced to wait
V B
I’ve been casually patronizing this location since 2019. This past summer, I dined here every other day. After a three-month hiatus, I decided to have dinner here and was alarmed by the level of carelessness displayed by staff. The server repeatedly interrupted me while I ordered, forcing me to ask multiple times for adequate servings. I ordered a double portion of protein and still received a scant amount. When I raised this concern at the register, the response was a blank stare accompanied by “there’s not much we can do,” as if as if expecting portions commensurate with what you’re paying is somehow unreasonable. I wound up paying five additional dollars for what amounted to a condiment cup of meat. Total $21 for a bowl with barely anything in it – for what frankly is just ersatz Mexican food. As others have noted, the portion sizes have shrunk considerably while prices have remained the same, and the staff’s indifference suggests this is partly by design. I do not recommend you eat here. Franklin has a wide array of restaurants that are authentically more Mexican, with superior service and more filling portion sizes.
… moreAmanda Johnson
Would give zero stars if an option. Ordered food online. Arrived to store 20 min later as said that is time it would take. App said order was ready but it was not. Approximately 20+ people waiting. After 25 minutes more of waiting and inquiring about my order status twice I got in line cause at least that was moving. Got to front and they didn’t initially want to take my order cause it was an online order. Come to find out they didn’t have most items – basically chicken and not what I ordered yet no one had yet to tell me they wouldn’t be able to complete my order. It was complete chaos. I do recognize the people working were doing what they could ans fast ans possible although not everyone there had a great attitude. Bad communication and something terribly wrong with the process. Can’t really rate the food cause I didn’t get it after an hour of what should have been a 15 minute meal. Hopefully they will learn from their mistakes tonight.
… moreGavin Scott
I asked if I can get 3 of the new protein cups and if there was a way to get a side of rice. They stared at me after I asked 3 times then moved me down the line without any other questions. Was not a great experience.
… moreJack Morton
Typically decent but they have gotten bad recently and will mess up your order and put stuff on there you didn’t ask for. Quality has gone way downhill.
… moreMaheshwari Pandidurai
DO NOT GO TO THIS LOCATION. ⚠️‼️
I hate writing reviews but I have to about this chipotle location in franklin street. I have had two TERRIBLE experiences. First, the food had caused me diarrhea and extreme nauseous because it was under the temperature. Second, I had went inside earlier this week and a very very sweet lady at the front told me about the buy 1 get 1 free, I wasn’t planning onto get another but I admired how sincere the lady was so I did. Then I go up to the cashier to pay and I see $17 which was odd. I told her that it was part of the buy 1 get 1, but, this girl said that I wouldnt be granted the deal because the lady at the front told me and I didnt know it myself. HELLO??????? Why the actual hell does she care who told me about the deal as its supposed to be for everyone and everybody. I unfortunately had already tapped my card before I realized the prize and she didn’t let me return it either. Instead I just left the food an left immediately, I have never see such terrible customer service. This happened on Wednesday at around 7pm, so whoever was working as a cashier there should be fired immediately. She was very rude and did not make any sense at all. I will not be coming back again and will be telling everyone around me about this TERRIBLE, TERRIBLE customer service. I can’t stress enough of how terrible.
… moreI hate writing reviews but I have to about this chipotle location in franklin street. I have had two TERRIBLE experiences. First, the food had caused me diarrhea and extreme nauseous because it was under the temperature. Second, I had went inside earlier this week and a very very sweet lady at the front told me about the buy 1 get 1 free, I wasn’t planning onto get another but I admired how sincere the lady was so I did. Then I go up to the cashier to pay and I see $17 which was odd. I told her that it was part of the buy 1 get 1, but, this girl said that I wouldnt be granted the deal because the lady at the front told me and I didnt know it myself. HELLO??????? Why the actual hell does she care who told me about the deal as its supposed to be for everyone and everybody. I unfortunately had already tapped my card before I realized the prize and she didn’t let me return it either. Instead I just left the food an left immediately, I have never see such terrible customer service. This happened on Wednesday at around 7pm, so whoever was working as a cashier there should be fired immediately. She was very rude and did not make any sense at all. I will not be coming back again and will be telling everyone around me about this TERRIBLE, TERRIBLE customer service. I can’t stress enough of how terrible.
Zoe Covington
Went there on 11/19/25 at 12:11pm to be given skimpy portions from a server barely giving me rice, chicken and sour cream. Then before the next server got to my food another worker stopped him to get him to warm up a tortilla for a burrito. He then stopped before he could even put anything in my bowl to help her and didn’t come back to finish my food so the first serve had to come and finish preparing it. They had my food sitting on the line for 5 minutes getting cold while I was standing there as they were helping customers that came in after me. This was a terrible experience.
… moreMya Washington
everything just absolutely terrible. if i could give 0 stars i would. My order is wrong everytime I order here. They never answer the phone and when I came in to get it corrected or refund the manager was BEYOND rude. Absolutely Disgusting.
… more