SP
Carissa made my drink today and the cold foam was perfection, thick, creamy, and finally done right. Best I’ve had in a long time. Thank you!
… moreKirilos Gerges
I had one of the worst customer service experiences at the Starbucks on Washington St in Attleboro, MA. I walked in, placed my drink order, and waited over 15 minutes while other customers who ordered after me received their drinks first.
I politely asked about my order twice and was told each time, “It’s still being made,” even though it clearly had been sitting there. They also called out the wrong name, which added to the confusion.
When I finally received my drink, it was made completely wrong. Considering how expensive Starbucks drinks are, customers expect accuracy and professionalism.
I spoke with the manager to address the issue, but unfortunately, she was very rude and dismissive instead of trying to resolve the situation. The overall atmosphere felt unprofessional, with staff laughing and not taking orders seriously.
This Starbucks location on Washington St in Attleboro needs significant improvement in customer service, work ethic, and respect toward customers. Starbucks corporate should seriously look into the management and training at this store.
I hope this review helps bring attention to the experience so other customers don’t go through the same situation.
… moreChloe Bennett
I go here all the time and always get the matcha, it’s always made perfectly and consistently tastes the same. I also tried the dubai chocolate matcha and it’s my new favorite drink. Jeff helped me at the window this morning and is always so positive and friendly.
… moreRosary D
Nice location. Ample parking and seating. Was very busy when I came (Saturday, late morning) and we did wait a bit for our drinks. Noise level was tolerable, music volume and selection was preferable.
Would visit again, maybe not on a weekend though.
… moreKay D
I am a pain in the butt regular here (not really, but my order is a mile long and my code has to taste a certain way) and they tolerate my craziness with a smile lol is a great crew, friendly atmosphere, they are good at their jobs, clean, and work hard. Most of all, coffee is GREAT and GUILT-TRIP/ATTITUDE free!! I can’t stand more than anything when I’m paying about $10/coffee (2 coffees at a time plus bakery items), it’s made incorrectly, I ask for a remake, and either get an inquisition on why it’s wrong and them basically telling ME I’m wrong and that they made MY coffee correctly to avoid remaking it (it should end at “it doesn’t taste how it should” when you’re paying good money or paying period), or you get the silent treatment with an eye roll as they begrudgingly make it again. Many will blatantly give an attitude and speak rudely and mumble under their breath as they walk away just enough for you to hear, but not enough for you to make it out. If you have a problem doing your JOB and fixing something because a paying customer isn’t happy, then you really shouldn’t have a job. This place has never given me grief in 2 years of daily trips. Times I’ve needed a remake, they do it no problem and pleasantly and we can joke with one another. However, remakes are very rare here as they all know what they’re doing and make great coffee!! I’ve gone to MANY Starbucks in the state and beyond as my daily regular over time and I’m so glad my move 2 years ago bright me to them!!
… moreBrittney Pereira
Not quite sure who took over, but I know a disgusting espresso machine when I taste one. This is the second time I’ve gotten a coffee from this location and I had to get it remade at the Mansfield location. I’ve already complained and told you guys that you need to clean your espresso machine because your coffee‘s taste really stale and really really off but no one‘s done anything about it so a couple months apart from each other. I just got a coffee right now and it’s absolutely disgusting and I have to get it remade and it’s not like you guys could remake it because it’s your espresso machine that it taste absolutely foul and my food was cold. I don’t know how that happened with egg bites. CLEAN THE ESPRESSO MACHINE
… moreElla Gauthier
Ordered a brown sugar shaken espresso with sweet cream cold foam which i get every time. i waited 45 minutes. coffee tasted horrible didn’t drink it, cold foam must’ve been sitting for a long time before they gave it to me, it was more of a froth and didn’t taste like anything. waste of money and time
… moreMarc Bernard
Mary is spectacular at her job. She always writes a personalized good morning note on cup and makes it a point to leave you feeling like she is invested in your day.
She is a terrific example of why we still need human interaction with every morning Joe!
In this world of fast pace, it’s very nice to have Mary there to offer a smile and a hearty good morning.
… moreJean Ryan
Though not busy it took a bit to get service. They also only had one coffee brewed, Pikes Place with 3 hours left open. Place was clean but not much of a selection of items to purchase. They didn’t put a sleeve on my Hot coffee and when I asked for one I was made to feel stupid for not using the Exact name of the sleeve.
… moreTiffany H
Excellent Service!!! All of the workers are super friendly and never mess up your order. The drive thru line is always long BUT the line moves very quickly. Mary makes my morning by her cheerful attitude and happy demeanor. Thanks!
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