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Fast-food burger chain serving sides such as chili & baked potatoes.
Address and Contact Information
Address: 305 W Commercial St, East Rochester, NY 14445
Phone: (585) 385-4890
Menu Photos
Order and Reservations
Order: Order online
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Wendy’s, 305 W Commercial St, East Rochester, NY 14445, US
Get more information for Wendy’s in East Rochester, NY. See reviews, map, get the address, and find directions.
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Reviews
Sonya Travers
I hate using the drive thru. I always feel pressured and stressed. Brian was taking my order. He was so incredibly friendly and very patient with me. He practically walked me through every step. He made my experience calm and so nice. Thank you, Brian!
… moreAlicia Coleates
This Wendy’s has gone downhill. No one in line around 9:15pm but one person at the window. No customers inside the restaurant. Waited almost 5 minutes for someone to acknowledge us and apologized for the wait and they would be with us shortly. Waited another 3-4 minutes for someone to finally take our order. One meal. Got home around the corner. Fries were cold and just a little more than half way filled. Burger patties were burnt on the edge and the bun was hard around the edges. The diet coke also had no syrup in it. Just soda water. Spent $16 for garbage.
… moreCarrie Miller
I just used the bathroom but decided not to order anything because the place was very dirty. Staff are lovely but I can’t buy food at a place that is really dirty. Parking lot was not plowed at all and almost got stuck. I’m sure staff are lovely but management needs to take action.
… moreKari Bullock
I took my son thru the drive thru and I had to wait almost 5 minutes to order when there was nobody in the restaurant or at the drive-thru. I then had to repeat myself several times to get my order placed. When I arrived at the windows I then had to wait again for the associate to even open the window. It took him a solid minute to make change which would have been an exact $2. He then asked once again what my drinks were supposed to be. As it took him a while to just fill the drink cups directly next to where he was standing my food was getting cold behind him. When I finally got all of my food it was indeed cold and it seemed as though it had sitting for awhile. I will never return to that location ever again!
… moreYvonne Wenzel
The one star is for the owner/operator. Put the heat on for your employees! It’s always freezing and these kids deserve better working conditions. They are doing the best they can while freezing! Not to mention you make it very uninviting to eat in the dining room. This is every time I’ve come in this winter just to grab a bite while I wait for my daughter during her music lesson. No wonder people complain of cold food. The temp inside your restaurant is the problem
… moreDaniel
I live 1 minute away. Love Wendy’s and would come here frequently if it were not for the sharp decline in standards and customer service at this location. 3 seperate times I have come to this location anywhere from 8-930. Of those 3 visits I was only able to be served once. Twice the on-duty staff claim that they cannot take my order and are only accepting online orders due to lack of staff. The other time I waited at the window for close to 5 minutes and not a single person even acknowledged I was at the drive-up window… Wendys has gone from a former favorite fast food option to one of the worst options due to the recurring issues at not only this location but ALL of them in this area. The staff doesn’t care, service is slow, and food is inconsistent… You all just need to do better and get staff that actually want to work.
… moreJessica Beras
Worse Wendy in the city of Rochester and quite frankly should be closed down and replaced with something better. Drove 15 minutes to this location because it’s the closest one to me, I was craving a jr bacon cheeseburger also grabbed fries and nuggets. I specifically asked for everything fresh. They had me waiting 15 minutes to get my food thinking its going to be fresh, I literally got handed a cold burger the patty was broken up and freezing cold how disgusting my nuggets hard and cold my fries were warm . I returned my burger and nuggets so they had a chance to redeem themselves and got back an oddly burnt shaped patty and top it off no bacon on my jr bacon cheeseburger. Literally failed twice, I understand it’s just fast food but I chose to spend my money here and I was treated and handled like an inconvenience, my food was like scraps that came from there waste and I wouldn’t be surprised if it did. I immediately had stomach issues after digesting the 3 bites I only took. The manager needs to be replaced and and the grill person needs to be placed in a different position. I was at the facility on Saturday night January 31,2025 at 9:30 -10 pm . Please check your cameras and tell me what your employees were doing but definitely not working. I will be calling the business bureau on this place. It’s ridiculous in the owner clearly doesn’t care.
… moreJason Stearns
Just avoid this place. Night crew was messing around in the back while they had someone keeping watch and not answering. They aren’t looking to their jobs, close this place.
… moreAngela Delisle
Worst experience ever. If I could give zero stars I would. The person who took our order was very rude and seemed like we were inconveniencing her. I ordered a large fry and got about 10 fries in the container. The food was barely warm and the burger was in pieces and so sloppy it was hard to eat. We asked for 1 burger without tomato and both came without tomatoes. There were a bunch of young kids goofing around. No ice in my lemonade. We asked for ketchup, they forgot, we waited at the drive thru and she rudely opened the window and handed me a handful then shut the window without saying a word. We will not be back!
… moreKC Quenell
Got food through drive thru around 11am. 2 burgers, 2 nuggets. All items were COLD. We were quite surprised, how could everything be COLD? Can’t even understand how they pulled that off. (and food was consumed about 5 minutes after picked up…not a hint of warmth) 1 extra star because I will say the drive thru cashier was super polite.
… more