Michael Walker
I ordered two 12in ham sandwich online app. When I picked up the sandwich at the store. My daughter and I sat down in the store and ate at the store. After we started eating the sandwich we both noticed nether of the sandwich had meat on them. I then went and told the girls that was working behind the counter. They remade mine. But because my daughter ate quarter of the sandwich. They refused the remake hers. After I got upset they was only going to 6in for her. I then told them I paid for. 12’ with ham not a 6in and threatened to call the corporation office on them. Then they remade my daughter sandwich.
… moreKathryn McFall
We went in today and bought 4 of their turkey and ham specials for 5.99. I paid extra to put pepper jack cheese on 2 of them. When we got home, there was no cheese on any of the sandwiches. The girl working (about 3:30 ish) seemed very unhappy with her job. No greeting, she never smiled, slammed things around, and threw our sandwiches in the bag. Ive probably been there a half dozen times and only once was a positive experience. I might continue to try in a few months to see if things are improving, but probably not.
… moreAudiR8_TX
Great service and food inside Walmart! The location was not that busy, and the staff quickly made our order. Unfortunately, water cups are no longer offered, but we were still able to get a fountain cup. The veggie delight was great, although the jalapeno cheddar bread was not available. Overall a good clean subway!
… moreTonya P.
I had an incredibly frustrating experience at this Subway. My husband picked up my usual (a 6” tuna sandwich with American cheese, mayo, lettuce and tomato) for me to eat during my short 30 minute lunch break. Instead, what I received was a 6″ tuna on flatbread—something we have never ordered.
I drove back immediately to get it corrected. When I explained the mistake, instead of checking the sandwich or simply asking what I needed, the employee went to look up the order. While I waited, I asked the other worker if he could start remaking it since I was in a rush. He rudely refused and began helping the customer behind me.
Eventually, the first employee found the order and said it was entered as flatbread, then insisted that it had been ordered that way. I was told, “We’ll remake it this time, but he said flatbread.” It felt like I was being blamed for their mistake. On top of that, the store is so loud (from machines or ovens), we could barely hear each other. Even another customer commented on how difficult it was to understand anyone.
Mistakes happen—that’s not the issue. The issue is how poorly I was treated for simply wanting my correct order. I was made to feel like I was the problem. Terrible customer service. I won’t be going back.
… moreDarlene
I wish I could give more stars. Food is good but you have to make sure you get you discount. Twice I’ve tried and twice it did not happen. Sadly our last visit was not only a disappointment on that front; but, also make certain you get what your paying for BEFORE you leave with your sandwich. We paid for a deluxe and clearly he did not get it! I will post the pic. I contacted the franchise owner and I received a letter of apology and appreciation that they can utilize my experience for future customers. I a senior on a fixed income would have appreciated my $2 discount and a refund from the deluxe I paid for and the regular sandwich received.
… moreShelby Secrest
Sherrisa likes her job and it shows. She seems genuinely upbeat and friendly.She asks questions and makes suggestions and she offered to cut my sanwich and wrap one to go. It may be a small gesture but its shows a lot as far as customer service. Hope her talents don’t go unnoticed! Good job Sherrisa( hope I spelled your name right)Food was great but more impressed with the service.
… moreBelen Vazquez
Customer service was awful. Lady taking my order did not do my order one bit right and gave me bacon that was raw to my boyfriend and I. Flies were everywhere and hair was not put up. I called to get a refund due to us traveling and did not answer. Never go back there again.
… moreCheyenne Greer
I ordered 3 sandwiches on the app. When I got there to pick them up and they were already done. Great to bad when we were all eating mid bite my mother bit into a piece of hair. I called the store to complain. The manager seemed like I was just bothering her. “They are really careful about that type of thing” it’s nasty. I go back for my refund and the cashier tells me its not required for the to wear hairnets and her hair was down. So much for being careful. Guess I will go back to just driving to Eufaula definitely lost my business from now on.
… moreBrenda Rafael
First of the girl who walked up to wait on us looked like she hated her job. But I chalked it up that maybe she is having a bad day. I then asked for a 12inch chicken teriyaki sandwich. She asked on what bread and I said white. She never asked me about which cheese she just started putting white American. Which happen to be what he gets. I order my Italian but on white and I spoke up and told her that I would like double cheese and told her what kind. When she put the the items on the sandwiches and then folded it over I noticed it was Italian herb and cheese. I told her that was the wrong bread she got mad and argued that I said that kind. Even my husband behind me heard me tell her white bread. She said well all it is is white bread with herbs and cheese. Well duh..She said do you want it or not. I told her she was being very rude. She said I was being rude. Seriously? She made the mistake and got angry with me!! Other customers customers stood by watching all of it! She wasn’t wearing a name tag but she has half dark hair and half purple red hair. Shame on the other two workers for not taking over in her place for being rude. Corporate will hear about this!
… moreZip Zip
waited in the store for about 10 minutes before anyone came, no way to get anyone’s attention, the lady in the back just kept doing dishes and the lady that did come was extremely rude.
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