Jennifer Bowen
This was seriously one of the worst experiences I’ve ever had at a Taco Bell. I placed a $49 order for a quick late night dinner. In a nutshell this is what happened……
Someone came in and claimed my order as theirs and left with my order. After waiting 35 min I approached the manager and asked if it would me much longer? She looked at me in a daze not understanding what I was asking. Come to find out someone took my meal. I asked for any sort of refund for my time wasted waiting. Maria the manager said sure! And issued a full refund and stated they would reMake my order. Another 25 minutes go by and I go back up to the counter asking if it would be much longer and the girl was puzzled. I explained what had happened and she said you were refunded because you didn’t want your meal. That was not true I was refunded because the manager gave some stranger my $49 order after ringing me up and seeing the order was clearly myn. I will never ever go to this location EVER again. Horrible horrible experience. Go next door to McDonalds instead at least they will give you what you order in a timely fashion. I work in customer service and if ever my co workers or I conducted ourselves like Maria and her crew tonight, everyone on shift would get a hefty write up and be put on a probation period for customer service evaluation.
… moreRaymundo Pineda
They need to either hire new employees or properly train their current ones because some are disrespectful. Yesterday I was at the drive thru ordering breakfast for my sister. Since I had a fever at the time, I wasn’t able to talk. My sister had to order it despite her being on the passenger side. The lady was inpatient and wanted us to hurry up. She Kept saying she can’t hear us but my sister was basically already in her yelling voice. So I had to use my voice to order for her. As soon as we pull up to the drive thru window to pay, she was giving us a mad dogging face. As soon we were about to leave, I asked for hot sauce and she said “you need to speak up I can’t hear you”. I told her that I was very sick but she kept saying “I don’t care you need to speak louder”. I told her she needs to calm down but no! She kept repeating “you need to speak louder”. This is unacceptable behavior. I’ve been coming to this Taco Bell since I was a child, but putting that level of disrespect is outrageous. Either they inspect their employees. Or I call corporate.
… morePayman
The tacos we ordered had very little food in them.
Not at all as the pictures advertised. I was told that’s the way they are sent form the supplier!!!
The manager gave us complimentary tacos to make up for the lack of food.
… moreRaditz Adept
They take for ever and they almost forgot my crunch wrap and when I got home this is what it looked like … I’m guessing they almost forgot to give it to me because they forgot all about about it in the cooker and now it’s all burn . How dare they even try to pass that as food all burned . They should be ashamed of them self ..Don’t get me wrong, I still like taco bell just not that location they need to get better cooks or better training cause they space out !!!
… moreThe Hi Chow
Pulled up Thursday night around 9 pm. Placed my order through the app. I pull in to the drive through and they give us our drinks and tell us to pull up to the front. Takes em a few mins to give it to us. When we get home and eat it the meat was dry. As if it had been reheated with no flavor and hardly any cheese in my crunchwrap & beefy burrito. Overall shitty location to get taco bell.
… moreSteve
Went in to Taco Bell today to get my free taco. No problem everyone was very nice and they gave me my choice of which kind of taco I wanted. I got a soft taco that was hot and fresh. I would highly recommend this Taco Bell.
… moreRa* Ca
The lady that’s taking orders in the morning has a very bad attitude It appears that she doesn’t like her job or she doesn’t like working in the morning I totally get it I work graveyard shifts I don’t like working overnights but guess what I don’t bring my emotions and problems to work. Hey life is hard I get it but showing up your bad attitude in the morning just because I asked a simple question I don’t know what your deal How about a happy day or don’t up to you
… moreFranco Santana
My mother went and had to call me for help because the lady Araceli wouldn’t help her. I was on the phone throughout the ordering process and she kept shutting the door on her while she was talking to her but before that every item she ordered Araceli kept giving her the total and telling her to pull forward when she wasn’t done. She’s lucky I wasn’t there personally. As I would have called corporate right then and there. My mother is an older lady and she was very sad with this experience and shouldn’t happen to anyone! This is unacceptable Taco Bell ! Even in the hood there’s actually good people that will love to serve. Do a better job in hiring people. This location sucks! It has for years with the rude people at drive through. this is the first time I gave a review but enough is enough. Can’t be treating our elders like that !
… moreYuritzi D
Constantly missing items but today was the worst ♀️ my husband got there to pick up the order with my name and they said someone already picked it up? Supposedly they checked the persons phone to make sure the order was theirs, i really doubt it exactly my name. and same order #? i ordered through the tacobell app for us to p/u so a rando delivery person wouldnt have my order. They said they couldnt remake it or refund and i have to go through the app help, i did, just got an email saying theyd contact me soon, they still havent
… moreJACKIE SANCHEZ
The Cashier Was So Rude At The Drive Thru. Her Name Is Araceli Beni. I Ask For Diablo Salsa And She Didn’t Give Some She Only Gave Me Mild Sauce. Really Bad Customer Services At This Location!
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