Carl Wassberg
I placed a paid order through the Dunkin’ app specifically because it showed all items as in stock. When I arrived, I was told multiple items were unavailable. That alone is frustrating—but what followed was unacceptable.
The staff informed me they could not issue a refund, despite the fact that the store failed to fulfill a prepaid order. Instead, I was told I would need to call corporate customer service and handle the refund myself. To make matters worse, the interaction was dismissive and rude, as if their inventory failure and broken app integration were somehow my fault.
Let me be very clear:
• The app took my money
• The store could not fulfill the order
• The store refused to fix the problem
• The burden was shifted entirely onto the customer
That is not customer service—it is operational negligence paired with indifference.
If this location cannot manage inventory accuracy, honor mobile orders, or empower employees to resolve basic issues like refunds, then customers should be warned before trusting the app or their time. I will not be returning, and I strongly recommend others think twice before placing a mobile order here unless they enjoy paying for items they never receive and being treated like an inconvenience for expecting basic accountability.
… moreTammy Bayer
Normally I like this location but today there was a problem. I ordered my drinks without ice like I always do, but they didn’t fill the cups. They were 2 inches below the lid! When I asked why they weren’t full, the girl said “because you said no ice”. When I explained that I always order them that way and that it’s never been a problem before, she said “well that’s just the way it is” and turned around and walked away. She was rude and dismissive. Not only that, but I paid for extra mocha sauce in my beverages, but didn’t get it. I’m very disappointed in this store.
… moreLaura Wottowa
Excellent service and food! We ordered two sourdough breakfast sandwiches and they were the best breakfast sandwiches we’ve ever had from a fast food type of restaurant. All 3 of the young men working behind the counter were very polite and kept us updated while we waited the short time for our food.
… moreINDIANA JONES
I really like this place. Had some great donuts. Drink were good. Staff was fast and friendly. No issues. Check out the pictures.
… moreAngi M
They had my order ready to go. It was exactly what I ordered and They were very professional. BEWARE Drive thru pavement is busted up. Giant hole where you need to pull up to(the window).
… moreIndiana and Beyond
Breakfast sandwich was room temp by the time I walked to the car. It had been cooked for quite a while. Coffee was great, had the new peanut butter macchiato, no complaints with it and no complaints with service other than speaking took quickly for the older customers in there at the time and for our group. They gave us a couple croissant things instead of the wraps we wanted, but we didn’t notice until we got down the road, they weren’t bad so not completely upset there except for how do you put the complete wrong thing in there when you’re reading the order word for word, or mouth to mouth. Will stop by again sometime when everything else closed or out of breakfast.
… moreSusan
I ordered half a dozen jelly filled donuts at the drive through. My order was taken promptly and came to $8 and change. I arrived home 10 minutes later and to my dismay the donuts were stale, hard, dry and somewhat misshapen from obviously being old donuts! Even after a few seconds in the microwave they remained hard and dry. What a let down. I won’t be buying anything from Dunkin Donuts again!
… moreStephen Mitchell
Owner rude on veterans day, when i asked what donuts you could receive for veterans day he just waved his hand toward display. Acted as if it was inconvenience to get donuts, I bought donuts also. No word of thx for veteran or for buying donuts. Never again will I go there
… moreKelly Wodicka
My Munchkin donuts were stale and had an after taste. I can’t explain, it was weird tasting, maybe freezer burn taste
… moreKit Ogburn
Was there for 28 minutes this morning. Ten minutes before I was even acknowledged then the rest waiting on my food. Was asked by three different people what I was waiting for but still waited almost 20 minutes for to wake up wraps. I know it was busy but other people who ordered after me that had similar items were getting theirs and I kept getting told it was almost ready or they would check on it.
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