
Colorful, cheery eatery serving familiar Mexican meals & handmade tortillas, with outdoor seating.
Address and Contact Information
Address: 2 Waverly St, Framingham, MA 01702
Phone: (508) 820-2523
Website: http://theaztecrestaurant.com/
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THE AZTEC RESTAURANT – Framingham
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Reviews
As I’m sitting here I’m complaining about the corn being cold the excessive amount of grease in the fish and my dad whom ordered a orange juice stated it had gone bad, two individuals whom are sitting across from me don’t try to offer their help. They work here but unsure what position they take. The lady giving me nasty stares since the moment I walked in. When I seen that I should’ve known it was going to be a bad experience. Now I have to publicly place this on my social media and explain this place in fact does not taste well and is way over priced for their cold and way too greasy food.
My advice find another place to go there are plenty good places in Framingham this not being one of them. I gave it two tries and it is administered horribly.
They also add gratuity yet never checked on us or apologized for the food and how bad it was. I was literally chocking on the one bite of greasy fish and not one was like are you okay…. They all went and hid in the kitchen making chef and others come out to see who had complained on food. I have videos where it’s more clear and the lady giving me bad looks. I was with my baby my nephew and my elderly father.
Horrible horrible experience and whomever these two are in the picture should be fired for lack of customer service/etiquette.
I’ve been here a few times before, and while the service was never amazing, it was usually okay. We mainly kept coming back because my husband really enjoys one specific dish — the seafood soup. However, our visit about two weeks ago completely changed our view. We went on a Saturday or Sunday, and the restaurant was not busy at all — maybe three or four other customers when we arrived. It’s a small restaurant, so we seated ourselves instead of waiting for a server to come around. After being greeted and given menus, it took about five minutes to get chips and salsa. Our server took our order at that point and took the menus. I ordered the cheese quesadillas, and my husband ordered the seafood soup and the fried fish (pescado frito). Before the food arrived, my husband politely asked if the fish could not be over-fried since it tends to be too crunchy for his liking. The waitress said it was already done frying — yet it still took another 15 minutes for the food to come out, despite there being only a couple of tables to attend to. When the food arrived, I was very disappointed with my dish and barely ate it. Multiple servers noticed but no one once checked in to ask if everything was okay. I’ll admit I didn’t speak up, so I won’t make that the main issue. What truly upset me was the complete lack of attention overall. While my husband was halfway through his meal, another customer came in — a white male — and the contrast in service was impossible to ignore. The staff immediately seated him, gave him their full attention, changed the TV channel to what he wanted, and one particular server was laughing excessively and engaging with him nonstop, while completely ignoring the rest of us and other customers in the restaurant. When my husband went to the bathroom, I asked for the check. Our bill came out to about $65–$70, and to my surprise, there was an automatic gratuity of $15.95 added on top of that. I understand that some restaurants include gratuity — that’s fine. What’s not fine is charging gratuity for service that simply wasn’t provided. We paid the bill and left a zero tip because there was absolutely nothing to tip for. The entire experience consisted of being ignored, overcharged, and made to feel uncomfortable while watching another customer receive top-tier service for no apparent reason.
If you’re looking for overpriced food, poor service, and being ignored unless you fit a certain mold, then this might be the place for you. Unfortunately, we won’t be returning.
Fajitas were fresh and delicious, so was the nachos. Don’t forget to ask for hot sauce, it’s not that hot and makes the food even more tasty.