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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Hours
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
Menu Photos
Order and Reservations
Order: Order online
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Get more information for McDonald’s in Fairfax, VA. See reviews, map, get the address, and find directions.
Reviews
Anthony Gomez
Today i went with my kids to enjoy a meal. There is an employee who sits in the lobby making out with im guessing is her partner, running her hands up her dress and touching each other in front of everyone who is trying to enjoy a meal. This behavior is unacceptable from an employee especially in front of children and this isn’t the first time this employee has done this. I would give it 0 stars for atmosphere if i could.
… moreIgor Timonkin
They didn’t include the sauce in my son’s order. The fries were almost completely unsalted. In my spicy burger, almost all of the spicy sauce was in the box, not inside the burger. Definitely one of the worst McDonald’s I’ve ever been to.
… moreLisa S
This is by far the worst McDonald’s location I’ve ever been to.
I’ve had issues here multiple times. You place an order and they claim they don’t see it in their system.
This time, the staff insisted that I cancel my order and place a new one because they “couldn’t see what was inside the order,” even though the order clearly appeared in my app. They refused to give it to me.
When I tried to explain that this is not my problem and that the order was already paid for, the cashier told me I was “holding up the line,” demanded that I leave, said she would call the police, and then slammed the window shut.
The level of rudeness and complete lack of respect for customers is unbelievable. This location needs serious management intervention.
… moreI’ve had issues here multiple times. You place an order and they claim they don’t see it in their system.
This time, the staff insisted that I cancel my order and place a new one because they “couldn’t see what was inside the order,” even though the order clearly appeared in my app. They refused to give it to me.
When I tried to explain that this is not my problem and that the order was already paid for, the cashier told me I was “holding up the line,” demanded that I leave, said she would call the police, and then slammed the window shut.
The level of rudeness and complete lack of respect for customers is unbelievable. This location needs serious management intervention.
Aidan Peters
Person taking our order refused to correct mistakes that he made, and also refused the existence of number 9 meal. Stubborn service on 12/24/25 at 12:00am. Get your staff in shape please.
… moreCesar Hernandez
This place has horrible customer service. They literally refused to add mac sauce onto the sandwich and would ONLY give it to me on the side (in a 6 piece nugget box w/ no utensils- make it make sense?). What kind of restaurant protests and tells the customer NO over adding some sauce (which takes 5 seconds).
No one should come here .
… moreNo one should come here .
Heather DeCamp
I go to this location a few days a week for breakfast and lately I got B.E.C bagel without the bacon, asked for the bagel to be toasted and it was burnt, and all this happened after being asked to park and wait since it was a special request. The next day I went got the buy 1 breakfast sandwich get 1 for a dollar for the both of us and instead of getting the B.E.C bagel I got a B.E.C biscuit and it was missing the again! Also asked for mild sauce for 2 burritos I got and got them with a hole int the packet and sauce all over them! I brought this to their attention and asked for a coupon they usually give out anyway when you are asked to park which I never got and was asked to park and wait both times so I know the employees hold onto them when I dont get it! FYI when you are asked to park and wait for your food make sure you get your coupon for a free 6 piece, mcdouble or a small fry I believe is the 3rd option on the coupon they give? Make sure you get the correct sandwiches when using your app to get the buy 1 get 1 for a dollar and make sure you have all your ingredients on your sandwich before pulling away from the restaurant because when your oyw to work and then find anything wrong you usually dont have the time to turn around to have them make it right!
… moreSai Kumar Reddy
Extremely Disappointing Experience with Mobile Order and Customer Service
I am writing to express my deep disappointment and frustration with a recent experience . I placed a mobile order and arrived at the restaurant expecting a smooth pickup, but what I encountered was entirely unacceptable.
When I reached the store, there was no one at the front counter to assist customers. I waited patiently, assuming someone would come to help, but even after several minutes, not a single employee approached or acknowledged me. I tried to get the attention of the staff visible in the back, but they completely ignored me. I attempted to show my mobile order number on my phone, hoping someone would check it in the system — but no effort was made to assist or even communicate with me properly.
What made the situation worse was the fact that I waited for over 45 minutes, standing there with absolutely no service, no acknowledgment, and no update about my order. I repeatedly asked to speak with the manager, but no one responded or took any initiative to resolve the issue.
As a paying customer, this lack of customer service is incredibly frustrating. I understand that language barriers can exist in diverse workplaces, but customer service and professionalism should never be compromised. There should always be staff available to assist customers promptly, and the mobile ordering system should be respected and prioritized, just as in-store orders are.
This experience has left a very negative impression on me. I have always chosen McDonald’s for its consistency and convenience, but after this visit, I am seriously reconsidering. I would not recommend this location — or McDonald’s in general — to others based on this experience.
I hope McDonald’s takes this feedback seriously and implements proper training and staffing improvements. Customers should feel valued and respected, not ignored and frustrated.
… moreI am writing to express my deep disappointment and frustration with a recent experience . I placed a mobile order and arrived at the restaurant expecting a smooth pickup, but what I encountered was entirely unacceptable.
When I reached the store, there was no one at the front counter to assist customers. I waited patiently, assuming someone would come to help, but even after several minutes, not a single employee approached or acknowledged me. I tried to get the attention of the staff visible in the back, but they completely ignored me. I attempted to show my mobile order number on my phone, hoping someone would check it in the system — but no effort was made to assist or even communicate with me properly.
What made the situation worse was the fact that I waited for over 45 minutes, standing there with absolutely no service, no acknowledgment, and no update about my order. I repeatedly asked to speak with the manager, but no one responded or took any initiative to resolve the issue.
As a paying customer, this lack of customer service is incredibly frustrating. I understand that language barriers can exist in diverse workplaces, but customer service and professionalism should never be compromised. There should always be staff available to assist customers promptly, and the mobile ordering system should be respected and prioritized, just as in-store orders are.
This experience has left a very negative impression on me. I have always chosen McDonald’s for its consistency and convenience, but after this visit, I am seriously reconsidering. I would not recommend this location — or McDonald’s in general — to others based on this experience.
I hope McDonald’s takes this feedback seriously and implements proper training and staffing improvements. Customers should feel valued and respected, not ignored and frustrated.
Bao Quynh Le
I wish there is no star to give. I tried to order 6 pc chicken McNugget and a teller place hamburger. Maybe she does not understand English?!! This is the worst McDonald place I have ever been. Customers are rude, disrespectful, incompetent, and poor in communication.
… morePenelope Sanchez
To whom it may concern,
I’m writing to report a disappointing customer service experience we had on June 17 at around 6:40 PM at your location.
As we pulled up to the drive-thru, the employee taking orders—a thin young man(Spanish Speaker)—greeted us with absolutely no enthusiasm or courtesy. From the start, it was clear he lacked any motivation or interest in assisting customers. His tone was disengaged, and his attitude suggested he simply didn’t want to be there.
We ordered two chicken wraps, but when we received our order, only one was included. When we informed the woman at the window about the mistake, the same young man abruptly came out and insisted—twice—that we had only ordered one. Rather than offering a solution or showing any willingness to help, he seemed more interested in arguing.
This is unacceptable behavior, especially for someone working in customer service. Even if there was a misunderstanding, the appropriate response would have been: “I’m sorry for the confusion, would you like me to add the second wrap?”—not to dispute the customer’s word.
This isn’t the first time we’ve encountered this employee displaying a complete lack of motivation and poor customer service. As loyal customers, we expect to be treated with respect and courtesy, and unfortunately, that was not the case during this visit.
I hope this issue is addressed appropriately. Thank you for your attention to this matter
… moreI’m writing to report a disappointing customer service experience we had on June 17 at around 6:40 PM at your location.
As we pulled up to the drive-thru, the employee taking orders—a thin young man(Spanish Speaker)—greeted us with absolutely no enthusiasm or courtesy. From the start, it was clear he lacked any motivation or interest in assisting customers. His tone was disengaged, and his attitude suggested he simply didn’t want to be there.
We ordered two chicken wraps, but when we received our order, only one was included. When we informed the woman at the window about the mistake, the same young man abruptly came out and insisted—twice—that we had only ordered one. Rather than offering a solution or showing any willingness to help, he seemed more interested in arguing.
This is unacceptable behavior, especially for someone working in customer service. Even if there was a misunderstanding, the appropriate response would have been: “I’m sorry for the confusion, would you like me to add the second wrap?”—not to dispute the customer’s word.
This isn’t the first time we’ve encountered this employee displaying a complete lack of motivation and poor customer service. As loyal customers, we expect to be treated with respect and courtesy, and unfortunately, that was not the case during this visit.
I hope this issue is addressed appropriately. Thank you for your attention to this matter
Coyote Cool
This is the 3rd time now they have forgotten items that I have ordered while serving breakfast. This always disappoints me as I can’t drive back out as I have other obligations that come first. This is a waste of my money and time, do better.
… more