Cardell Holmes
Came through the drive thru for 2 3 piece fish dinners with green beans, got all the way home and started eating and the fish tasted like NOTHING! So I called to let the store know, took a few times before they answered, the young lady was very nice when answered and I explained to her what happened. She took my name and said they didn’t “marinate” it properly and that they’ll be happy to replace both dinners and give me a gallon of tea. So I came the next day and the guy at the counter asked me what my name was, I told him, he said “6 fish” I said 2 (3) piece fish dinners. So they gave me the gallon of tea and 2 boxes with fish only and told me “you gotta pay for the sides” I said WHO? You gave me food I couldn’t even eat yesterday and she said she’d replace both dinners which includes SIDES! The unprofessional mgr was talking from behind the wall and said you gotta pay for the sides. I said how does that make any sense? Don’t worry about it, I’ll get you where it counts. And I’ll call back when you’re not here. HORRIBLE experience because I don’t live right up the street. Won’t be returning after speaking to the manager.
… moreGayla Walker
I love their Catfish! It’s fried when you order it. Their fried okra is fantastic. You don’t know what you’re missing if you haven’t tried their Cherry pie! The best anywhere. Tony is great, he’s helpful, personable and always remembers me. Great experience every time I come here.
… moreCorina Rodriguez
Usually Chicken Express at Mansfield/Arlington has always been decent. 1st time at this location Cedar Hill on way home. When I asked to make sure on roll count, window closed on me when the young lady determined she answered me. Called her back. Seemed miffed. 40 bucks and can’t assure me order right. Nice man cashier but couldn’t explain why I didnt see my 6 ct rolls. So young lady came in to explain that 1 in meal box, extra 2 in bag x 2 meals. However, both my sons told me like 30 min ago just now only gravy and NO mashed potatoes. I asked man from get-go for 7 strip dinner with mashed potatoes with 3 total sides and 2 extra rolls. Then decided on same second order. Just learning today no mashed potatoes and that was first side I asked for. Would just like order right even if that takes you 1 more minute to listen to customer.
Also, my son said the strip batter not good either. So that’s that. Prior reviews are aren’t wrong. This place not paying attention to make orders right, just taking our $$. Main entree batter lacking. This isn’t good service nor food for the price. I won’t be back. Is this why there was no line like at Popeyes just 2 spots down? Lesson learned. Do better Chicken Express to train your workers that it matters what level of service they give.
… moreDeartis James
Fish is way too salty. This has happened several times, after ordering. The fish cannot be enjoyed with all the salt. This is awful for anyone with high blood pressure. Even my 18 year old son said that it’s too salty. It cannot be eaten this way. LAY OFF THE SALT!! I did not pay all this money for this overly priced food to feed it to the trash can.
… moreAyanna Williams
Drove from Lancaster, TX to Cedar Hill, TX for a $50 drive-thru order—15 minutes later rcvd order drove bk to Lancaster, order incorrect missing everything. Had to drive back and wait 20 more minutes to fix it. New Year’s Eve, no line, yet the staff couldn’t handle a simple order. Unacceptable & Completely incompetent.
… moreAbraham De Los Santos
I’ve been to this location 3 times and everytime I’ve had to go back because my order is missing something. Once they forgot to put my rolls and 2 of my sides for my family order of chicken. Tonight they actually got my order correct, but my order seemed tossed together without care ( see photo). The gravy was crushed into the box and the biscuit looked like a hockey puck. The gravy was watery. It almost looked like water had been added to some whiteout and pepper. I will not be returning to this location.
… moreCharnesha Singleton
Ms Enetta was the best . She was so welcome ig with the most loving spirit. She made sure we got the best experience every time we come and she needs to recognize for her great customer service. I come just to see her
… moreLawrence Cole
Their chicken fingers are the best. Staff are nice. Pricing is fair. Sometimes you have to wait as they do get busy and are a bit slow.
… moreLee L
At this point I’ll just have to take a bite out of my food b4 I leave the window. Why was a cherry pie in my apple pie box? Here i am anticipating a apple pie and its red in the middle. Idk why you all even have us ordering when yall put whatever you’ll want in the order.
… moreAlfred Jackson
First and last time coming here. Purchased a 7 piece spicy chicken meal today and they only gave me 6. Doesn’t take but one time to burn me for me to learn to NEVER come back.
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