Address and Contact Information
Address: 1020 Lincoln Ave, Jacksonville, IL 62650
Phone: (217) 243-5612
Menu Photos
Order and Reservations
Order: Order online
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Jacksonville | Hours + Location – Los Rancheros
Los Rancheros
Order Los Rancheros – Jacksonville, IL Menu Delivery [Menu & Prices]
Reviews
Update2023: chips and salsa was perfect and food was decent they fries were under cooked tho but the rest was good!
They didn’t put the black beans in my Ranchero Fajitas again; last time this happened I called, and the lady said they “don’t have black beans” – not that they ran out, just that they don’t have them. I told her that they’re listed in the menu item description, and this wasn’t mentioned at checkout when we came to pick up the order. She reiterated that they don’t have them. This hasn’t changed on the menu, and the last time we ordered it (different day) it was made right. Was not mentioned again tonight.
Also, the menu shown online has only one option for guacamole at $5.99, but apparently it’s $5.99 for a small guacamole and “$10 for the large size” (said the lady at the pick-up window). So this 6-ounce container is $5.99, but then when I asked, they DO have the smaller size for $0.99 – a 2-ounce. So, for the small guacamole 6-ounce container, we’re paying 6 bucks, but the 2-ounce is only a dollar. This is a rip off, cheating the customers. Next time I’ll be asking for three 2-ounce containers if I’m wanting that amount of guac.
The food is great, but I really don’t think I should have to sit in the drive-thru when I pick up my order and open each container to make sure it has all the ingredients listed in the description, nor do I think I should be B.S.ed about the food.
I understand that mistakes happen, but please, if you’re out of something, let the customer know before allowing them to pay and get all the way home with their food, and please don’t cheat the customer on food item sizes, or at least be transparent about the amount we’re getting for the money we’re paying so that we can make an educated decision about what we’re ordering before we place our order.
I frequent this establishment as the food is really delicious (usually between $40 and $70 per visit), and it’s a healthier option. I don’t want free food; I just want to get what I order and not be cheated out of my money. Thanks.
Chicken dinner with mango is delicious, Hot fresh Chips an Yummy Fresh Salsa an Guacamole,
“G”the bartender has a great personality an his drinks are perfect.