Chick-fil-A

  3.6 – 69 reviews   • Fast food restaurant

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Welcome to your Bristol Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.

✔️Breakfast ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out Chick-fil-A 06010

Order and Reservations

Order: Order online

chick-fil-a.com

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Reviews

hannah banana
I tried to leave a report of this on the app instead of public, but the app it is not very user friendly at all. I went to bristol CFA to get the heart shaped chick n minis and a fee other breakfast items. I ordered through the app, was the only person in the drive thru and the parking lot had so few cars that it could not have been anyone other than the employees. I waited 15 minutes after anyone addressed me in the drive thru, even being the only car there right in front of of the window/door. Then finally a girl wearing dark blue came out saying it will be 1 minute longer, they were holding on the chicken. I then proceed to wait 7 more minutes till I recieved my meal, no “my pleasure” nor smile given by the staff. When I got home, realized my heart shaped mini was in a greasy white box instead of the heart shaped container, my biscuit was raw and cut in half on top, and many of the mini breads were fully cut in half and seperate, rendering it very hard to eat. I then proceeded to call the store four (4) times till someone named cataline answered, giving no relief other than a “thank you for showing us our mistakes”…. how uncomfortable.
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Julianna Henao
While the location is still new the staff is friendly and welcoming! Food is fresh and delicious, worth the wait. I am eager to see improvements as they continue to grow with training and experience!
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Harmony Romeo
Great experiences each time I am at this location! My food is correct and the staff is super nice and accommodating! Honestly some of the best fries I have had at a location.
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Mckenna Hill
Great place!
My family and I came in the drive thru. Very nice two young men John and Ethan
Our order taker Ethan was super friendly!
He made sure to double check our order, came with a friendly tone, and was fast and efficient shout out to him!
The food was also amazing and the waiting time was short
10/10
service would come back.
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Jaein Yoo
This is unacceptable. I ordered a hash brown scramble bowl and there were only a couple of tiny pieces of egg in the entire bowl. This order was incomplete and absolutely not worth the price. Chick-fil-A is known for consistency, which makes this especially frustrating. This was a clear quality control miss and not the standard customers expect.
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Samantha C (Sammy)
Not a fan of the drive thru. Double lanes and workers come up to you for your order. We ordered online, so a second person ahead came up and got our name and was getting our food. We had 3 cars in front of us. We got our food within 5 minutes. We were stuck in line because people ahead of us were waiting on their food. We ate while waiting to leave…. 11 mins later. Awkward set up. If we come back, we will go inside so not trapped. Food was good. Milkshakes good and cheaper than everywhere else in town. Less than $5.
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Ets Aret
First, Chick-fil-A is the only fast food restaurant I will eat at and their service is like no other fast food chain.

I hope that there are changes to this location, but I would rather drive all the way to Southington than to come back here.

I have been this location about six times and have been disappointed every time.

I have waited over 20 minutes for a chicken sandwich, or to not receive my milkshake. Waited another five minutes for that.

The first time I went there with my kids, there were no clean tables to sit at. When I found somebody, instead of wiping it, they said, let me go find somebody to wipe it. The same supervisor eventually came back and wiped our table, not the seat seats and left every other table dirty.

On three occasions, I did not receive part of my order.

One time I ordered a cookie, and the cookie was wrapped in a chicken sandwich wrapper because they didn’t have any more cookie wrappers.

Even when I have been literally the only car there, I have waited 10 to 20 minutes for breakfast.

Yesterday, I went there for breakfast and ordered a coffee and they had no coffee cups. They could find in the restaurant. The girl was very kind and offered me another drink, but I was already going to be late to work at that point. As I had already waited a total of almost 15 minutes for my order.

I will say that their times seem to be getting faster, but they are still extremely disorganized

I hope that Chick-fil-A and the operator uses to fix the restaurant and I will definitely adjust my rating.

I am still waiting on my refunds for my fries that I didn’t receive, my coffee that I didn’t receive, and my biscuits which were extremely overcooked and hard.
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Nicky
While I do understand that they only just opened a few weeks ago, there are definite training/operational issues that need to be addressed in order for this new location to meet the standards of a super smooth and fast (even when very busy) drive-thru experience that most have come to expect of Chick-fil-A!

It’s worth noting that I’ve been to many brand new *and* well-established Chick-fil-A locations all over the country and have never had such poor drive thru experiences. I’ve visited this location twice.

Experience #1:
Impromptu decision to grab a 4-count of Chick-n-Minis on the way to work at 8am. No one in front of me in the drive thru except a car that was just leaving, and one single car in the mobile pickup lane next to me. I waited nearly 10 minutes for my one item. Never would have stopped if I knew it would take that long.

Experience #2:
Decided to grab an original Chicken sandwich (no meal, sandwich only) earlier this week on my way home from work at around 5pm. I ordered ahead on the mobile app thinking it would be faster. Both drive-thru lanes were a little busy this time, but nothing out of the ordinary for a fast food place at dinnertime. I still waited 15-20 minutes total, about half of which were spent stuck sitting in the mobile order lane *after* I got my order while the car(s) in front of me still waited for theirs. Cars behind me were getting their food before the cars ahead of them as well, and those who already had their food were just boxed in with nowhere to go. Cars from the other lane were trying to squeeze through and get by, and workers were crossing lanes and trying to locate people to give them their orders.
I just sat there and ate my sandwich while watching in amazement at the epic level of disorganization…
…and *still* had to wait after I finished my sandwich before I was finally able to leave.

I love me some Chick-fil-A, so I’m going to give them another try and will gladly report back/update my rating if things improve; but so far I’m super disappointed with this location.
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scott nguyen
This place is a chaotic mess. Food is delivered out of order in drive thru and mobile pickup causing long lines, long waits and cold food. If you want chic fil a go to Southington, way better experience
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Antonio Felix
Can’t believe I had to wait over 40 minutes to get a chicken sandwich. This is impeccable. Chic fil a I should be rewarded for waiting so long.
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