

McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
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Fast Food in Hallsville, TX at 404 W Main – McDonald’s
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McDonald’s, 404 W Main St, Hallsville, TX 75650, US – MapQuest
Reviews
HORRIBLE EXPERIENCE this morning! I mean.. worst EVER! Young staff was amazing and tried to be so helpful, but management is beyond awful!
Long story (as short as possible):
Ordered a #2 breakfast; sausage egg and cheese McMuffin.. order comes out, no egg. My husband (who NEVER complains) went to the counter to ask for egg. Girl takes his food to the back, comes out, goes straight to the register to CHARGE HIM for an egg. I politely ask, “why are you charging him for an egg that CAME WITH HIS BREAKFAST?”
The young girl said “my manager said I had to.”
To make a long story even shorter, after 20 minutes of waiting on said egg, the manager refused to speak with me and made the young girl PAY FOR THE EGG. Are you serious? Of course we took care of situation with the poor girl, but WHO DOES THIS?! My heart hurts for this young employee, and I’m more than furious at the management! Do better! After about 25 minutes, we walked out. While we were waiting, a local informed us this has been the norm since new management took over.
Nelly, the “manager” should be ashamed of herself for the way she treats her employees and her customers!
I also noticed that many of the staff members aren’t bilingual, which made communication a bit tricky. On top of that, I observed them chatting about unrelated topics while on the job, which can be distracting and unprofessional in a busy environment.To make matters worse, my orders have been incorrect on several occasions, and the food I received didn’t seem fresh. It’s frustrating to wait over five minutes just to get my order taken, especially when I had to remind them I was waiting.I really think this location could benefit from a complete overhaul. Bringing in new staff and providing some solid training in customer service could make a huge difference. I hope they take this feedback seriously and work towards improving the experience for everyone in our community