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Chipotle River Oaks is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Address and Contact Information
Address: 2027 S Shepherd Dr, Houston, TX 77019
Phone: (713) 529-4950
Menu Photos
Order and Reservations
Order: Order online
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Chipotle Mexican Grill in Houston, TX
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Chipotle Mexican Grill in Houston, TX
8505 Main St Houston, TX 77025 Near Main St & Old Spanish Trl. Next to Fiesta Market, across from Target
Last Updates
Reviews
Marco Herbas
Honestly, this place was really unpleasant. It was extremely dirty, and no one seemed to be paying attention to the tables. The staff — including the manager — walked by, clearly seeing that things needed to be cleaned, but acted like it wasn’t their responsibility. I couldn’t believe it.
… moreRupal Joshi
I decided not to place an order after seeing how the server treated customers in line. An elderly customer was spoken to in a disrespectful and impatient manner.
Shortly after, another customer asked for double chicken because the portion looked small. The server insisted it was already double based on the 4 oz portion instead of simply explaining that extra would cost more. The customer even said he was willing to pay and mentioned he had been coming there for over a decade. At one point the server used insulting language toward him.
The interaction felt unprofessional and uncomfortable, so I chose to leave without ordering.
… moreShortly after, another customer asked for double chicken because the portion looked small. The server insisted it was already double based on the 4 oz portion instead of simply explaining that extra would cost more. The customer even said he was willing to pay and mentioned he had been coming there for over a decade. At one point the server used insulting language toward him.
The interaction felt unprofessional and uncomfortable, so I chose to leave without ordering.
Inga – The Yoga Goddess
Will never ever go to this location again ever. I ordered to go and paid for extra chicken and asked for extra rice. Checked it before I left and it didn’t have extra chicken or rice. The guy at the desk asked if I wanted an extra side of rice. I said that work and she threw my bowl away. Clearly she is having a bad day but that’s not my problem. I eat Chipotle pretty consistently so I know what extra looks like. I was just asking to revive what I paid for. Will never order to go again and will never cone to this location again. If I didn’t love Chipotle so much I world never return.
… moreIssa Joseph
Incident date
01/12/26
9:02pm
Young lady at the register with the red hair doesn’t care about her job or the customers. She tossed items in the bag that were heavier than others and caused our food to spill. My wife and I had to re pack the food into other bags after it was given to us. Even in noticing us having issues she didnt even offer to help
HORRIBLE EXPERIENCE!!!!!
the Young lady with the blonde hair was so kind and helpful she did an amazing job
I still wont come back to this location
… more01/12/26
9:02pm
Young lady at the register with the red hair doesn’t care about her job or the customers. She tossed items in the bag that were heavier than others and caused our food to spill. My wife and I had to re pack the food into other bags after it was given to us. Even in noticing us having issues she didnt even offer to help
HORRIBLE EXPERIENCE!!!!!
the Young lady with the blonde hair was so kind and helpful she did an amazing job
I still wont come back to this location
Alba Tesorero
I already make an online order. The order specifically for organic limonade, I sent someone to pick up, chipotle wrote in the paper ticket that is small soda. And is what the person saw. I said that Can’t drink soda for health reasons. And need to buy another limonade to other places is closer to me. When I explained the issue 3 times they said. The manager explained they don’t want to lose money. I loss my money and time. 4 times explain that with all the proof in my hands. They refused saying theirs money is most important. I managed 15 worker May my money is not important but for sure my employees don’t buy at chipotle anymore because Taco Bell gave us a lot better customer service. Even Barnaby’s also had an awesome customer service to us. And I have evidence of all my tickets with me. And they have a copy of. Of course I return the soda . I don’t drink soda anymore.
… moreJ Murphy
I’ve tried this place a few times – The people are always so unfriendly, and the food is meh. It’s definitely not worth it just go somewhere else. You can see that most of the five star ratings are from 5-10 years ago.
… moreFarah Khimani
We ordered Chipotle for dinner, including a kids’ meal. The drink and chips that are supposed to be included were missing. On top of that, we ordered a carne asada salad bowl and they completely forgot the protein and barely filled the bowl.
We had to go back just to get what we paid for. Instead of apologizing or fixing the issue professionally, the owners argued with us and insisted we had to pay extra for the protein that was already part of the order. They were rude, unaccommodating, and showed zero sense of customer service.
Very disappointing experience.
… moreWe had to go back just to get what we paid for. Instead of apologizing or fixing the issue professionally, the owners argued with us and insisted we had to pay extra for the protein that was already part of the order. They were rude, unaccommodating, and showed zero sense of customer service.
Very disappointing experience.
Jaelyn Melena
Popped in during lunch. The service was quick and the portions were acceptable. The man working the register was really rude and my steak was cold. The garlic guajillo steak was delicious, I just wish it was hot. I would definitely get it again from another location.
… moreCaroline Herrington
The woman with the long black braids was extremely rude and was not listening and rushing making mistakes and I was very polite about it but I will not be returning to this location due to the fact I asked apparently she is the manger. When I walked in there as a spilled bowl by the trash can by the entrance I waited in line 20 minutes and it was still there. Every table in the lobby was dirty as well.
… moreAkshay Daga
Did not properly explain how 2 rewards cannot be used during the same order. Did not refund reward once already used that took months to accrue. Please train your staff.
… more