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✔️Dinner ✔️Dine in
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Revered for its beauty, the lotus flower has inspired poets and artists for millennia. Like its namesake, Lotus combines elegance with a truly inspired menu of authentic Chinese delicacies, in a fine dining atmosphere. The chefs at Lotus source only the finest, freshest ingredients for flavorful and delicate culinary creations like Peking Duck, Coral Shrimp, and Curry Chicken. The experience is genuine, made even more so with full tea service.
Hours
| Tuesday | 5–11 PM |
| Wednesday | Closed |
| Thursday | Closed |
| Friday | 5–11 PM |
| Saturday | 5–11 PM |
| Sunday | 5–10 PM |
| Monday | 5–10 PM |
Address and Contact Information
Address: 888 Resorts World Dr, Monticello, NY 12701
Phone: (845) 428-7200
Website: https://rwcatskills.com/dining/lotus/
Menu Photos
Photo Gallery
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Reviews
Miss Alisha
Stopped in for a Friday night dinner, it was pretty busy but the smell of the food earlier in the night made us want to try. We made reservations and we sat pretty quickly, the tables were very close together and the two tops were rather small if you order multiple dishes. The server was very friendly and took care of our needs without issue. We both agreed we had pretty good meals from here and left full.
… moreIlana Ash
We really enjoyed this spot! Conveniently located inside of Resorts World casino, they offer delicious family style portions for a very reasonable price point. Service was good and the atmosphere was nice/upscale for a casino setting. Would definitely recommend!
… moreK B
We visited Resorts World Catskills this past Sunday (11/9) for a quick getaway. While there, we decided to have dinner at Lotus, their Chinese Restaurant.
While having dinner at the bar we witnessed the most unprofessional manager (Anita), subordinate (Staphanie) interaction in public for everybody to see.
A customer came to the bar to pick up an order she paid for. The bartender told the customer she needed to call her manager before giving here the order.
When the manager arrived the bartender showed her who the customer was and explained to her she was the customer who paid for the meal.
The manager began to tell the customer she needed to pay for her meal again because the bartender gave her initial order to someone else accidentally. The bartender asked the manager why did the customer have to pay again due to her mistake, the manger replied somebody had to pay for it.
While this was going on another employee from Resorts came to the bar to place an order and saw what was going on. He also tried explaining to the manager the she was wrong for trying to charge the customer twice but she could not understanding why. You can tell the other Resorts World employee was getting frustatrated with the situation and decided to pay for the customer meal, rather than forcing the customer to pay twice. The customer reluctantly took the food because she and the rest us knew the manager was wrong for what she was doimg. I’m not sure what was worst; the manager doing this in front of everybody or the her not understanding the customer should not be paying for the restaurant error.
… moreWhile having dinner at the bar we witnessed the most unprofessional manager (Anita), subordinate (Staphanie) interaction in public for everybody to see.
A customer came to the bar to pick up an order she paid for. The bartender told the customer she needed to call her manager before giving here the order.
When the manager arrived the bartender showed her who the customer was and explained to her she was the customer who paid for the meal.
The manager began to tell the customer she needed to pay for her meal again because the bartender gave her initial order to someone else accidentally. The bartender asked the manager why did the customer have to pay again due to her mistake, the manger replied somebody had to pay for it.
While this was going on another employee from Resorts came to the bar to place an order and saw what was going on. He also tried explaining to the manager the she was wrong for trying to charge the customer twice but she could not understanding why. You can tell the other Resorts World employee was getting frustatrated with the situation and decided to pay for the customer meal, rather than forcing the customer to pay twice. The customer reluctantly took the food because she and the rest us knew the manager was wrong for what she was doimg. I’m not sure what was worst; the manager doing this in front of everybody or the her not understanding the customer should not be paying for the restaurant error.
Theresa Ferguson
We had 7 pm reservations for a night out which we rarely get. It was a fancy place and i was all dressed up. We chose to go here. We arrived at 650 and sat for a few minutes and then were seated. Drinks came quick. We ordered appetizers and entrees. Our appetizers came out pretty quickly. 40 (7:50pm)minutes after we finished our apps our food still wasn’t there. The waitress came over and said I’m sorry your food will be out momentarily. By 815 still nothing not even a return from the waitress to get us more drinks. We tried to get the waitresses attention and we were ignored. So finally we stood up and went to the bar to get the waitresses attention. We tried to find out what was going on as we watched multiple people come in after us and get there food pay there bill and leave. We got nowhere we asked for the manager and the waitresses told us she knew and was trying to get the manager to come over and she kept refusing. So we said we wanted to pay for our appetizers and leave. So finally she got the manager to come over and as we were explaining what was going on she just kept talking over us and ignoring us making excuses but never apologized and we never got an answer. So we paid for our drink and apps and we left. We were never offered any type of compensation or anything. So our date night was ruined and we never got dinner considering the fact that by now it was 9 pm and all of the other resturants were closing besides the diner. Our entire night out was ruined.
… moreLady Gang
This place was amazing. Great service from Yuki such a sweet soul. The manager Sarah had outstanding hospitality was very attentive to us and the restaurant in general she was on it. The chef kudos to him peaking duck was delicious thank you for a great dining experience.
… moreNicky Mazz
First of all when Chef Coco came out and introduced herself, I knew right away this was going to be a great experience. We started with soup and appetizers and they were wonderful. The wait staff was at every need, our glasses never got empty, there service was excellent. Then came the main course. The food was clearly fresh, the chicken was soft and succelnt and vegitables tasted as if they were just picked that morning. I have to commend the wait staff on there excellent service & the manager Karen Lu was very gracious to make sure all our needs where taken care of. This place is a must if ur in the area. I’m looking forward to going back there soon. Thank you Lotus for a excellent evening.
Also, there chocolate fudge cake was probably the best I have ever had!
… moreAlso, there chocolate fudge cake was probably the best I have ever had!
Meghan Channon
We loved our dinner experience so much, we came back a second night in a row… it wasn’t a fluke! We had exceptional fine dining service and amazing food both nights. The spring rolls were crispy and delicate, the pea pod leaves with garlic sauce were cooked perfectly, and every main course we tried was fantastic: Honey Lemon Chicken, Sichuan Pepper Beef (spicy ), Peking Pork Chops, and Korean Short Ribs. Highly recommended!
… moreAriel C
We choose to dine at Lotus due to the limited options available in the area. The ambiance of the restaurant provides a pleasant and inviting environment. However, it’s important to acknowledge that the quality of the food can be inconsistent. Despite this, they are too busy to handle the VIPs.
… moreBarb Mac
*Updated 7/12/25*
Although the below review still holds true, Resorts World Catskills’ Food and Beverage Manager, Theodore, did reach out to me. He apologized and made things right. Much thanks!
I visited this location as a treat to myself this evening, June 14, 2025. I was directed to place my to-go order at the bar. The location was busy, but the employee beind the bar asked a waitress to assist me. The waitress said, “We’ll be with you in a few minutes.” As few minutes passed, and I left the location. I re-entered about 10 minutes later to try again. I proceeded to the bar and was offered assistance. I asked to place a to-go order for chicken lo me in. The employee behind the bar asked a waitress to assist me, and I was told again it would be a few minutes. I decided to sit and wait at the bar. An employee took my order, and I paid for it using my credit card. The time on my receipt was 8:45pm. The cost of my lo mein was $20, and I was informed there was a $5 gratuity added on, for a total cost of $25. I sat and waited at the bar, but my food never arrived. Soon, I was the only customer left sitting at the bar. Someone asked where my lo mein order was, and the employee behind the bar said she had checked, and the kitchen had told her they didn’t get the order. When she checked again, I overheard the employees talking, and they said my order was then cancelled. Another employee went in the back to check on my order, and when she returned, she said it still was not ready. Over 30 minutes had passed. This was my first visit to this location, & as mentioned earlier, it was going to be a treat to myself, as it is not common for me to agree to pay $25 for just chicken lo mein (I was told no rice would come with it.) I was greatly frustrated & disappointed. My mother was waiting for me, & I told the employees I could not wait any longer. They apologized, saying they had, “A lot of VIP tables,” which I understand, but there is honestly no excuse for me to be left as the only customer at the bar, after a 30 minute wait, only to hear my order had been missed, then cancelled, then just completely ignored. I was provided with a receipt to show my order was refunded, but I cannot recommend this establishment to anyone, to be quite honest. I am one person, ordering one time to go, & I spent over 30 minutes of my evening waiting for food that never even arrived. I obviously will not be returning based on my disappointing experience tonight.
… moreAlthough the below review still holds true, Resorts World Catskills’ Food and Beverage Manager, Theodore, did reach out to me. He apologized and made things right. Much thanks!
I visited this location as a treat to myself this evening, June 14, 2025. I was directed to place my to-go order at the bar. The location was busy, but the employee beind the bar asked a waitress to assist me. The waitress said, “We’ll be with you in a few minutes.” As few minutes passed, and I left the location. I re-entered about 10 minutes later to try again. I proceeded to the bar and was offered assistance. I asked to place a to-go order for chicken lo me in. The employee behind the bar asked a waitress to assist me, and I was told again it would be a few minutes. I decided to sit and wait at the bar. An employee took my order, and I paid for it using my credit card. The time on my receipt was 8:45pm. The cost of my lo mein was $20, and I was informed there was a $5 gratuity added on, for a total cost of $25. I sat and waited at the bar, but my food never arrived. Soon, I was the only customer left sitting at the bar. Someone asked where my lo mein order was, and the employee behind the bar said she had checked, and the kitchen had told her they didn’t get the order. When she checked again, I overheard the employees talking, and they said my order was then cancelled. Another employee went in the back to check on my order, and when she returned, she said it still was not ready. Over 30 minutes had passed. This was my first visit to this location, & as mentioned earlier, it was going to be a treat to myself, as it is not common for me to agree to pay $25 for just chicken lo mein (I was told no rice would come with it.) I was greatly frustrated & disappointed. My mother was waiting for me, & I told the employees I could not wait any longer. They apologized, saying they had, “A lot of VIP tables,” which I understand, but there is honestly no excuse for me to be left as the only customer at the bar, after a 30 minute wait, only to hear my order had been missed, then cancelled, then just completely ignored. I was provided with a receipt to show my order was refunded, but I cannot recommend this establishment to anyone, to be quite honest. I am one person, ordering one time to go, & I spent over 30 minutes of my evening waiting for food that never even arrived. I obviously will not be returning based on my disappointing experience tonight.
Anamika
Food was really Tasty ! Servers are courteous. Ordered Lotus Wonton Soup, portion of which is noticeably small and Singapore Mein Fun, which I loved. But lights too Dim. And obnoxiously loud Music.
… more