Moe’s Southwest Grill

  4.2 – 672 reviews   • Restaurant

Social Profile:

Counter-serve chain dishing up Southwestern staples from burritos to nachos in lively environs.

✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Moe's Southwest Grill 30504

Hours

Sunday10:30 AM–9 PM
Monday10:30 AM–9 PM
Tuesday10:30 AM–9 PM
Wednesday10:30 AM–9 PM
Thursday10:30 AM–9 PM
Friday10:30 AM–9 PM
Saturday10:30 AM–9 PM

Address and Contact Information

Address: 333 Shallowford Rd, Gainesville, GA 30504

Phone: (678) 943-8656

Website: https://www.moes.com/find-a-moes/georgia/gainesville/1069

Menu Photos

Order and Reservations

Order: Order online

order.moes.com

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Reviews

Caitlin Betts
Maria handled A disgruntled customer in front of us very professionally. She then proceeded to take her order With the very best customer service. We will come back to this Moe’s again and hope this team is working again. Thank you again Maria and Skyler.
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Cat Kerr
My boyfriend had a really hard day and he was out of groceries. I live far away, so I decided to surprise him by Doordashing a burrito from
this Moe’s to his house. I have never done this before, and ordering food is very rare for both of us so it felt like a splurge. But I was excited to do something to make him feel special. I texted him and told him the burrito was on the way. He started to perk up. We texted back and forth as we tracked the burrito for an hour. Finally, it arrived! He was excited to bring it in from the porch. He warmed it up, bit into and — there’s cheese on it. I did not select cheese as a topping. I triple-checked to make sure. We are both vegan, so we cannot eat cheese and since he had warmed up the burrito, the cheese was melted over everything and could not be removed. He had to throw the whole thing away. We were both so, so sad. This was not just about a messed up order, but it ruined what would have been a really fun and special meal for him and thwarted my attempt to care for him from afar. I will not trust this Moe’s again.
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Johnette Luna
My husband and I have been there twice and the owner/manager served us both times, as he began making our bowls I asked for a little more chicken and he simply added 3 small pieces of chicken he refuse’s to put a substantial amount of chicken on our salad bowls for the price, he is very cheap with his servings, we also asked for chips and he gave us a premade bag of chips that weren’t enough for two people or even for one person. Very very cheap we won’t be going back there again would rather drive a little further to Moses on hwy 211 for better service and get our money’s worth.
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Ginger Williams
I was served by Ashton & Sara and they were absolutely WONDERFUL. Service was speedy & friendly, and they helped me out with showing me rewards so I got a BOGO deal! The food here is one of my favorites in town and the atmosphere itself is a fun place. I highly recommend this restaurant & I hope you get the pleasure of being served by Ashton & Sara!
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Brett Gussoff
Emily and Michael are amazing folks. Food is fresh and VERY flavorful. Try the burrito with seasoned rice, pinto beans, adobo chicken, cheese, pico, and a touch of sour cream. Soooooooo good.
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David Little
Yesterday, we came here for lunch and I had the Homewrecker. These folks are always aware of what’s going on and they have fantastic food with great service with a warm environment.
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Heather Walter
Always have to wait not enough staff to help mutliple ppl ordering. Food good. Rarely have new salsas same array all the time…
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Jesse Buffington
I normally don’t speak negatively about Moe’s as it’s been almost a weekly ritual for me for well over 15 years, however, I cannot keep this to myself any longer (specifically the Gainesville location).

Guys. It is not hard to cook white meat chicken!

I’ve complained to the workers in-store (who didn’t seem to really care) as well as management on several occasions to no avail.

The chicken is consistently severely overcooked and bland to the point of being burnt to a crisp. This issue has been going on for ~1 year at this point. The first few times this happened I let it go and decided to try again only to be let down each time I try again. Two weeks ago the food was fine…almost back to normal standards. However last week (and again today), it’s right back to overcooked.

Also at some point in recent months they’ve changed to white cheese and it threw off everything about the stacks.

Really the only thing this location has going for it anymore is the queso (which is really hard to mess up since it’s pre-packaged and simply reheated). However, during my visit today the chips were greasy (and see-through) and made the queso experience just as bad as the stack!

Just for reference, the photo I attached is of WHITE MEAT chicken taken May 1 2024.
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Anne Allen
Restaurant wasn’t clean and side bar items were out (no one checked or replenished items while we were there eating)
Ladies’ bathroom needed cleaning.
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Aiden Stickel
I understand getting food wrong once on an online order. But to go back in and show them and then it to be fixed wrong AGAIN. Is very disappointing. I placed an online order and the order was simple but the remake of the order contained things that were not in the order and missing things that were. Simply disappointed with my experience.
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