Joseph Mayer
We enjoy the food when we get it. The last 3 times couldn’t get our order correct. Just a family meal sub coleslaw with Mac and cheese and surprise when we get home and see coleslaw. Need a manager to double check the orders before the orders leave the kitchen.
… moreRobyn Erickson
Ordered some kfc off their app. My door dasher delivered it to me in a plastic sealed bag. Awesome. What wasn’t so awesome was that half my order was missing and wrong things were given. When I called about it,they tried to deny it even happened and trying to place the blame on my door dasher saying she “must’ve taken the food out of your bag”. The bag was sealed and not tampered with. The drinks were wrong. They refused to take accountability for what happened. I wasn’t even mad about the food being missing although I’m mad now because by the time I picked up the right food and got home, the food that I had received that was correct was cold. So I paid 16 bucks for cold food because they didn’t check their bags thoroughly and wanted to place blame on others. Do better kfc. Teach your employees it’s ok to make mistakes and to be accountable for them.
… moreChristy S
Food and Atmosphere I couldnt tell you. Because they wouldnt unlock the doors at opening time. When I called to see if it was just overlooked I was told they wouldnt unlock the door because their was only one person working. (Not sure how she drove both cars there in the parking lot, special skill i guess.) But I definitely recommend not trying this one!
… moreOxizero Entertainment
I ordered on the app so I could grab my food and make it to the meeting. I pulled in, waited in line for the car in front of me to even be waited on. 5 minutes later it’s my turn. Immediately I’m told “please wait”. After 3 minutes he comes back and I say I ordered online. I’m told to pull around. I noticed the car that was in front of me in line is in the adjacent lot . I pull up to the window and I’m given a drink and told to go pull into the lot next to the other car. As I’m sitting there, two more cars are given drinks and told to go to the lot. After 10-15 minutes the guy comes out with bags of food. He gives food to the first car, then comes to me and asks what my order way. I tell him and he gives me a bag of food. I’m getting ready to drive away and he says “wait! You’re the online order! He’s making yours right now” and give the food to the other cars. I’m just waiting here still. 10 minutes late for my meeting.
I know this place has a bad rep but damn has this gotten bad. Last time I came a month ago, it was 30 mins to close and they told me they already shut off all the fryers.
… moreEmma Flanary
We got here at 3:50 the guy in the drive through left half way through us ordering and left for over 20 minutes. we leave and see people going through the drive through so we try and go through again just to wait again its 4:17. We got here at 3:50 still no food haven’t even been able to order.
It’s Friday January 9th 4:00 pm.
Update was given the wrong chicken on top of all that what the heck
… moreJames Dodson
Second time I’ve ordered once using the app and this time store pickup. First time ordering three bowls all three were wrong when telling the person in charge he said I needed to talk to the online people for that didn’t concern him now this last time they said the gravy for the mashed potatoes were in the bag when I got home guess what no gravy and the chicken was dry.
… moreMichele Geiger
Good food. Reasonable prices. Very slow employees. Everyone is polite except the manager and she needs an attitude adjustment
… moreTodd Yoder
Some of the worst customer service I’ve ever encountered! Self-serving arrogance has no place within a franchise such as this. Also the sign on the door says open at 10 A.M. And yet the cashier/ manager, says: we open when we’re ready to. What a way to run a business! Having been ripped off 3 times in 2 months by the same person, I’d say she needs let go! Corporate obviously needs to pay a visit to the Defiance Ohio store! I’ll never go there again! And will inform others not to waste their time. Horrible place to eat!
… moreDonna Martin
I had to wait 25 minutes for chicken , shorted one piece of chicken , not given correct pieces , no wings and overcooked. I went back the next day to show the manager Matt the problems,he told me that the chicken was unsafe to eat and tried to take it from me. Matt put his nasty dirty hands and broke apart the breast meat , then threatened to call law enforcement on me after he contaminated my food . I was not given a receipt but paid by credit card. I also contacted corporate about this matter and the rude manager Matt . Stay away from AB this KFC, I am not going BACK.
… moreRhonda Ellis
I waited 40 minutes for me order from drive thru. I had went in to complain about the time.all manage said,was yeal.no apologize or anything.when I got home 20 minutes later the cheese curds was hard as a rock. Sad. Done with KFC
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