Jack’s Family Restaurant

  3.9 – 975 reviews   • Fast food restaurant

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Since 1960, Jacks has been serving Southern favorites like scratch-made biscuits, hand-breaded chicken fingers and hand-dipped milkshakes in their dining rooms and drive-thrus. Order Online, on the app, or drop by and visit us at our Columbiana, Alabama store located at 207 West College Street. Get your southern cravings satisfied at breakfast, lunch and dinner time.

Fast-food chain serving standard American eats such as burgers, fries & milkshakes.

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out Jack's Family Restaurant 35051

Hours

Thursday4:30 AM–10 PM
Friday4:30 AM–11 PM
Saturday5 AM–11 PM
Sunday5 AM–10 PM
Monday4:30 AM–10 PM
Tuesday4:30 AM–10 PM
Wednesday4:30 AM–10 PM

Address and Contact Information

Address: 207 W College St, Columbiana, AL 35051

Phone: (205) 775-7736

Website: https://locations.eatatjacks.com/al/columbiana/207-west-college-street/

Menu Photos

Order and Reservations

Order: Order online

eatatjacks.com

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Reviews

Patrick Ray
My kid has been wanting to try Jack’s for several weeks and he finally got his chance. He told me it’s better than Chick-fil-A and cooler than the playground at McDonald’s. Good job, Jack’s.
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Denny Smelley
I was in Columbiana recently for a couple of months and visited Jack’s a number of times. I always experienced excellent service, friendly people, a clean, comfortable atmosphere, and the food was great also. One of the few “fast food” locations I recommend and I look forward to returning soon.
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Elder Rick Jernigan
Chicken tenders are smaller than normal. Although good, felt like I was not getting my money’s worth at $35
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Jeffrey Morgan
This location consistently has poor service, an issue with getting the order correct (including this morning), and long wait times for orders in the drive-thru. It’s easily my least favorite Jack’s location to visit in the area.
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Gebo’s Garage
Fast, friendly service and our food was good. First time at a Jack’s
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Jerrie Brown
Went through to go line was hot and fresh . Served with a smile .
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Marshall Mooney
This particular Jack’s is great. I got pancakes with bacon and a coffee. The pancakes were delicious, the syrup hot, and the bacon crispy. The staff was very friendly and the store was clean. I even visited the restroom. It smelled like flowers. What more could I ask for?
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Allen Horne
Stopped in to pick up breakfast for myself, my wife, and my brother’s family. We got the sausage catering box—20 to 24 biscuits for around $25, which is a great deal these days. No complaints about the price or the food—it was solid.

The wait, however, was pretty long. Calling ahead might be a good idea next time, if that is even an option. The biggest downside was the restaurant itself. It had that greasy, sticky feel, and the place smelled like old fried grease that had been sitting for days. Next time, I will probably stick to the drive-thru.

Will I go back? Yes. I like the food and have not had many issues aside from portion sizes. Plenty of seating, parking, and good accessibility. Bonus points for the fireplace on a cold morning.
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Destiny C
There was an older woman with her hair braided on the back of her head, in there tonight on 5/19/25 at 7:45pm and I just wanted to say yall need to give that woman a raise. She had amazing customer service. She was extremely kind. She makes that store great to be at. Greets with smiles! She needs a promotion or something bc she really just made my night. Such a kind woman! I will be returning and hoping she is there!
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Crystal Adams
Long wait times and when I brought up The fact that the macaroni and cheese wasn’t even half full they said oh well sorry but we were running low on it at that second I was at least hoping for well let’s fill that container up for you especially since we got your order wrong in the 1st place All I wanted in the 1st place was a large macaroni and cheese but they gave me a small macaroni and cheese that was even half full French fries not even half fullHad to go through the drive-through again where again order and pay again for a large macaroni and cheese They did not want to fix the problems even when it was brought to their attention. Usually this is my go to place but I am very disappointed. Customer service is not existent here.
Update: I’ve come to this jack’s twice recently at nighttime, Old times they’ve been out of Stuff for my order And Shorted me on my order. I went back to get my stuff in the cashier. Called me a liar even after seeing the receipt. Try to tell me that the receipt only said one french fry when it very clearly said two.
I don’t appreciate being called a liar and having to argue for an order that i’m paying for and then i’m not even having everything for that order.
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