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Fast-food burger chain serving sides such as chili & baked potatoes.
Address and Contact Information
Address: 17786 Garland Groh Blvd, Hagerstown, MD 21740
Phone: (301) 797-4818
Order and Reservations
Order: Order online
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Reviews
Sarah True
I don’t know who was working tonight but dear lord. Not only was our order wrong from the get go and had to turn around and go thru the drive thru to receive our missing items. We get home and 2 out of the four packages orders were made wrong. Example: paid for a Daves Double, got a single. We were the only once who were at the drive thru this entire time. Nobody left when we arrived, no one showed up, and while we waited, no one else did either. This was ridiculous.
… morejosie K
I had problems with this location about a month ago but figured I would give it another shot. I scheduled a carry out order an hour before I needed it. When I went in at that time I still had to wait 15 minutes to get it (if I order way in advance I expect to maybe only have to wait a few minutes if it’s busy not 15 minutes). I had to remind them about parts of my order too that they were forgetting to add.
I had to leave as soon as I got my stuff as I only have a 30 minute break and it was only when I got back to work that I realized they had smothered my sandwich with lettuce… which I am allergic to and requested they not add.
I’ve tried to give them the benefit of the doubt, understand rush hour and gave second chances but when I’m paying I expect to at least get the items I paid for.
… moreI had to leave as soon as I got my stuff as I only have a 30 minute break and it was only when I got back to work that I realized they had smothered my sandwich with lettuce… which I am allergic to and requested they not add.
I’ve tried to give them the benefit of the doubt, understand rush hour and gave second chances but when I’m paying I expect to at least get the items I paid for.
Ashley Drisker
This Wendy’s is the worst I’ve ever experienced I work next to them and for two months they never have chili or backed potatoes at night before they close. Not to mention as soon as they get to the drive through speaker it’s always will you wait please so I’m already waiting before they say we don’t not have that for you. They need a change in management.
… moreJanice Lacerda
Today being Veterans Day when I approached for my free meal and drink the lady at the window first of all had no clue about the offer promotion and she did not give the free drink said that her manager asked to pay for the drink and even when handing out the sandwich she did not seem to happy about it. It is supposed to be a free combo meal given to all veterans train your employees better
… moreTrey Wilson
Pulled up to this Wendy’s about 15 minutes before closing after placing a mobile order ahead of time.
The guy at the window just stared at me like I was the problem, then casually said the ovens were “already cleaned” so they weren’t going to make my food — despite the fact that I already paid.
He acted like he could help, but basically chose not to because it was easier to follow some lazy close-up routine than, I don’t know, do the job.
No refund. No food. Just a blank stare and “cancel it in the app.”
The real kicker? I got charged twice, and when I called Wendy’s corporate, I got hung up on by the customer service rep
… moreThe guy at the window just stared at me like I was the problem, then casually said the ovens were “already cleaned” so they weren’t going to make my food — despite the fact that I already paid.
He acted like he could help, but basically chose not to because it was easier to follow some lazy close-up routine than, I don’t know, do the job.
No refund. No food. Just a blank stare and “cancel it in the app.”
The real kicker? I got charged twice, and when I called Wendy’s corporate, I got hung up on by the customer service rep
Brittney Reidenbach
The chick working the window clearly hates her job, possibly the world. Not sure. I understand people have bad days however EVERY TIME I have came here she has been working the window and her attitude is the worst. Smile. Try it.
… moreRyan Kelley
Very nice locations. Standard Wendy’s menu, and they have the redesigned decor, and it’s very comfortable. Very conveniently located near a few other stores and the Skyzone trampoline park. Staff was very helpful, and took my kid’s very convoluted order wonderfully. Thanks!
… moreJames Harrison
No thank you, I will not “pull up to the arrow”, especially considering there was not a soul behind me in the drive through. I get it, you have stats you want to pad, get the window dwell time down, so management can get their bonus or get corporate of your back. Regardless of your reason, it’s not proper to ask people to move away from the window without their food, forcing them to wait on you whenever you decide to stroll on out (and reading the other reviews, I’m thinking I guessed correctly that staff there don’t really give a darn about customer service).
Then, when I declined, very politely I might add, your employee jumped straight to refunding my order. Well, not my first choice, I did come to a Wendy’s for a reason, but if that’s what you’d like.
Don’t worry about me, though, I was able to get my lunch from Arby’s next door in about the same amount of time it would have taken my food to get brought out to the arrow, so I’m good.
Thanks for the experience, I now get a story to tell to anyone who suggests Wendy’s in the future that maybe we should steer clear.
… moreThen, when I declined, very politely I might add, your employee jumped straight to refunding my order. Well, not my first choice, I did come to a Wendy’s for a reason, but if that’s what you’d like.
Don’t worry about me, though, I was able to get my lunch from Arby’s next door in about the same amount of time it would have taken my food to get brought out to the arrow, so I’m good.
Thanks for the experience, I now get a story to tell to anyone who suggests Wendy’s in the future that maybe we should steer clear.
Jody Smith
The store was disgusting. The bathrooms were filthy. There were bugs. The soda machine was broken and we were not told before ordering. When we asked if she could fill our drinks behind the counter she told us no. Therefore we paid for drinks we didn’t get. Service was less than 1 star. They were irritated if they had to get off their phone to help a costumer.
… morejason
Horrible service, they royally screwed my order up. Never again will we eat at such a dump.
… more