Ladina Neal
NO GOVES IN KITCHEN ON MANAGER OR EMPLOYEES TOUCHING FOOD! WE ORDERED AT 7:07pm was the only car there got our complete order at 7:53-two burgers and drinks. Half the order was right, sent one burger back the car hop opened it touched all over it, then the manager after running her belly under her shirt, the kid in the back going in and out of building all touching this same burger with no gloves or washing hands!! We could see in the kitchen. We finally go the burger back same burger and wrapper with finger marks in the bread. I asked the car hop if they weren’t retired to wart gloves or wash hands, she said they don’t have to! Informed her I would be calling the health department in the am! The belly rubbing manger had to hand out with people let kids and guests in the front door, go hang out in their cars, smoke and hop car to car. Maybe get your food out right and CLEAN then go “hang” out!
The horrible manager that doesn’t care about germs on our food, ticket times, or customer service.
… moreLuz Perez
The food was good. It took a little longer than expected but we did order for 4 people. I appreciated that I had plenty of pickles in my burger.
… moreFelicia Anderson
We spent 56 dollars. Some of the order was wrong. They fixed one order three times and still got it wrong. Coke was flat. In the large water with lemon and raspberry was gnats.( Bugs). We gave her two tips and still got order wrong. This was the worst experience and we were very unhappy but we were trying to make it back to Lubbock. They should take pride and they never apologized or made it right. We were very unhappy with our food but we had been in Fort Worth for four days and coming back to Lubbock and stopped to get food there.
… moreMcKenzie Kowalewski
I ordered ahead via mobile app. I ordered two Marinara sauce packets for my cheese sticks …. Courtney only gave me one and said it doesn’t charge for the second one on the app and our general manager makes us charge 50 cents…. Literally says 2 packets on my receipt. And y’all should have honored that. Will not be coming back….and I live in Clyde. Terrible
… moreRhonda Haun
Ordered from the app. Got there approximately 15 minutes later than the app said my order would be ready. Still had to wait nearly 45 minutes. Ordered two combos. The bacon deluxe triple smasher had no bacon or any of the veggies that are supposed to be on it. Try calling them and you guessed it nothing but a busy signal for over 30 minutes. I get short handed or whatever other reason for such a long wait. Only seen 1 car hop. But seriously learn how to read an order. I’m pretty sure y’all don’t like spending over $30 bucks to NOT get what you paid for
… moreW.D. Callahan
There is nothing I love better in the hot summer than to be able to grab a huge cola with cherries and lime! You just can’t get that anywhere else. Even when I’m traveling, there is a Sonic EVERYWHERE ready to make this for me. Thank you!
… moreJo Conecni
We moved to town last month and officially finished moving a week and a half ago and within this week and a half we’ve gone to sonic three times it’s always dirty. The people are always incredibly rude and it always takes three times longer than it should the second time we went we had an issue. They were very unhappy with having to fix it very internationally unhelpful Ignored us for 25 minutes and then made us go inside to basically be putting in our place with how they treated us for having to fix it and this time we went it took 12 minutes to get one drink because the manager wanted to go outside and sit as a form of punishment for having had an issue. This location should be shut down.
… moreRandy Whisenhunt
Today I bordered a footlong, when the carhop came to deliver my food this wasn’t it. She took it back in and after 15 more minutes I left. Thankfully my card wasn’t charged so I didn’t feel bad about leaving.
… moreAmanda
Sonic seriously needs to work on the quality of their employees and how they handle extra condiment requests on the app. The app itself doesn’t charge for extras so that you are left to fight tooth and nail for one 50 cent extra packet of marinara if you don’t have change (which I never do, nor should I have to). Not to mention I had already tipped the employee in the app which I obviously regret now. Even when I gave the (admittedly ridiculous) offer to buy something else in the app in exchange for the sauce, it’s still a no. The employees at this location are wildly unprofessional as well as dishonest (straight up lying about the amount of sauce in the bag as well as impersonating a manager – trust me, it’s all too easy to tell I wasn’t speaking to one). Sick and tired of having to go through an act of Congress for extra sauce. At the end I just asked to give back the food and get a refund since it’s no good without the amount of sauce I’m needing but instead I was lied to and told the right number of sauces were in the bag when they weren’t. At the very least it was a lesson in never trusting my order (and the people who give it to me). The employees at this location do a massive disservice to the company.
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