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Shake Shack serves elevated versions of American classics using only the best ingredients. It’s known for its delicious made-to-order Angus beef burgers, crispy chicken, hand-spun milkshakes, house-made lemonades, beer, wine, and more. With its high-quality food at a great value, warm hospitality, and a commitment to crafting uplifting experiences, Shake Shack quickly became a cult-brand with widespread appeal. Shake Shack’s purpose is to Stand for Something Good®, from its premium ingredients and employee development, to its inspiring designs and deep community investment. Since the original Shack opened in 2004 in NYC’s Madison Square Park, the company has expanded to more than 350 locations in 32 U.S.
Hip, counter-serve chain for gourmet takes on fast-food classics like burgers & frozen custard.
Address and Contact Information
Address: 106 Arsenal Yards Blvd, Watertown, MA 02472
Phone: (617) 505-4716
Website: https://www.shakeshack.com/location/arsenal-yards-ma?utm_source=google&utm_medium=listing
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Order and Reservations
Order: Order online
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Related Web Results
Arsenal Yards – Watertown, MA – Shake Shack
Visit your local Shake Shack at Watertown, MA to enjoy our burger, shakes and fries. View our store hours and order types.
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Reviews
Ariel Kuo
Hands down the best Shake Shack in Boston!
I visited on February 7, 2026 around 1 PM, and the experience was outstanding from start to finish. The team made sure the environment was spotlessly clean, and the food quality was top-tier.
I ordered the double Korean Shack Burger, and wow!!! the patties were incredibly juicy and flavorful. One of the best burgers I’ve had at Shake Shack.
What really stood out was the service. The staff came by to check if we received all our food, which shows how much they care. The entire team delivered five star service.
It was snowing outside, yet everyone still showed up with great attitudes and provided extraordinary service and food. Seriously, this whole team deserves a raise! they’ve earned it!
Highly recommend this location. I’ll definitely be back it’s ridiculous they only have 3.8 stars reviews, they deserve 5 stars
… moreI visited on February 7, 2026 around 1 PM, and the experience was outstanding from start to finish. The team made sure the environment was spotlessly clean, and the food quality was top-tier.
I ordered the double Korean Shack Burger, and wow!!! the patties were incredibly juicy and flavorful. One of the best burgers I’ve had at Shake Shack.
What really stood out was the service. The staff came by to check if we received all our food, which shows how much they care. The entire team delivered five star service.
It was snowing outside, yet everyone still showed up with great attitudes and provided extraordinary service and food. Seriously, this whole team deserves a raise! they’ve earned it!
Highly recommend this location. I’ll definitely be back it’s ridiculous they only have 3.8 stars reviews, they deserve 5 stars
Dave Lanciani (Dimaension X)
Had the bacon avocado burger, and the chocolate “blackout” pudding shake. So good. The burgers have that “just greasy eonugh in the best way possible” flavor (moist and beefy), and that shake was very chocolately. Most places that serve a chocolate shake just don’t add enough chocolate flavor, but this was VERY chocolatey. I highly recommend. It isn’t cheap, though. $75.00 for three people for lunch, so it’s a “once-in-a while” treat.
… moreVictoria Fils-Aime
Whenever I’m craving a cheat meal, Shake Shack is my go to! The burgers at this location always hit a little extra, and I never leave feeling weighed down or needing a nap. The restaurant is always clean, and the staff are consistently friendly. Highly recommend!
… moreMelissa Logan
This place has two vegetarian burger, options and the rest of the menu that all the shake shack has. It was clean and service was prompt and professional. The indoor seating is good and they also have outdoor seating. The lemonade was very tasty. It was $30 for two burgers, fries and a large lemonade.
… moreAutumn Gilbert
Husband and I had a late lunch here last weekend. Customer service was nice, the young man at the counter brought our order to the table for us which was kind. Food (Avocado bacon cheeseburgers with cheese fries) was flavorful and filling. Pricey, but what isn’t nowadays ♀️.
… moreMengwen Zhang
Interesting place. All automatic ordering machines except 1 were malfunctioning today, so there was a long wait line for the one that still worked. Tried to order in person, but no menu anywhere except the seasoning specials. When I asked for a menu, was told that it’s the same as always nothing changed. LOL super helpful for someone who doesn’t order here often.
… moreBecky A.
Shake shack is overpriced and under filling but alas it was my only food option at the time.
The bun is too small for the size of the patty, the patty is too thin/“smashed” so it makes for a messy experience. The fries were good so I’ll give them that.
Noticed they were advertising a new hot chicken sandwich and fries but it didn’t have a price and it wasn’t on their menu so you have to ask for the price.
I will say the location could’ve been cleaner and the wait time was long so keep that in mind.
… moreThe bun is too small for the size of the patty, the patty is too thin/“smashed” so it makes for a messy experience. The fries were good so I’ll give them that.
Noticed they were advertising a new hot chicken sandwich and fries but it didn’t have a price and it wasn’t on their menu so you have to ask for the price.
I will say the location could’ve been cleaner and the wait time was long so keep that in mind.
Logan Pual
I usually get burgers at shake shack twice a week but after this experience I had to rethink about getting anything from shake shack ever again. I thought shake shack was supposed to be a premium burger brand but they be using old/bad avocados on my burger I feel sick every time I think about it.
… moreBobbie Richards
Had a seriously appalling mobile pickup experience this Sunday evening.
I stood by well past the time window the app gave me, waiting for my order to be put on the online pickup shelf. I watched them bag and put out orders, and there was no system I could discern for which orders they put on the shelf and which they left on the counter. Some people went up with their phones to get their orders but I assumed they were delivery drivers and that that was what they were supposed to do. The app and shelf signage were very clear, so I waited for my order to be put out.
After a long while I finally went up and gave them my name, and they turned around and handed me one of the bags from the back counter. It had been sitting back there, sealed and waiting, while I patiently waited for the staff to do what they’re supposed to do. I ask the employee why it was sitting there, and they say, “I don’t know. Sometimes we get a lot of orders.” Seriously?
I quickly leave, hoping my food wasn’t back there so long that it was bad—but it was. After the five minute drive home the food was stone cold. The cheese on the fries solidified, and the shake melted. It was like straight up milk. And not only that—they also forgot burger toppings we ordered (and paid for), and added ones that we didn’t. The lettuce was one of the saddest little lettuces I’ve ever seen. And then the burgers didn’t even taste good…they were kind of off and bitter.
I’ve been to many Shake Shack locations across the country and never had an experience like this. I think I’ll be opting for another burger place from now on.
… moreI stood by well past the time window the app gave me, waiting for my order to be put on the online pickup shelf. I watched them bag and put out orders, and there was no system I could discern for which orders they put on the shelf and which they left on the counter. Some people went up with their phones to get their orders but I assumed they were delivery drivers and that that was what they were supposed to do. The app and shelf signage were very clear, so I waited for my order to be put out.
After a long while I finally went up and gave them my name, and they turned around and handed me one of the bags from the back counter. It had been sitting back there, sealed and waiting, while I patiently waited for the staff to do what they’re supposed to do. I ask the employee why it was sitting there, and they say, “I don’t know. Sometimes we get a lot of orders.” Seriously?
I quickly leave, hoping my food wasn’t back there so long that it was bad—but it was. After the five minute drive home the food was stone cold. The cheese on the fries solidified, and the shake melted. It was like straight up milk. And not only that—they also forgot burger toppings we ordered (and paid for), and added ones that we didn’t. The lettuce was one of the saddest little lettuces I’ve ever seen. And then the burgers didn’t even taste good…they were kind of off and bitter.
I’ve been to many Shake Shack locations across the country and never had an experience like this. I think I’ll be opting for another burger place from now on.
L H
The person who took our order was so nice! Very timely. Their food never disappoints. The chicken sandwich isn’t bad, but I really like their burgers. I’m a fan of the soft buns and the sauce. They have a vegetarian mushroom burger that I really enjoy as well. It’s a mushroom stuffed with melty cheese.
The shakes are nice and thick.
The tables were a bit untidy, but that’s mostly due to the customers thinking they don’t need to pick up after themselves.
… moreThe shakes are nice and thick.
The tables were a bit untidy, but that’s mostly due to the customers thinking they don’t need to pick up after themselves.