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Come on in, stay awhile at our welcoming Starbucks coffeehouse in Waukegan. Savor brewed coffee, tea, espresso, Cold Brew, Refreshers, and seasonal favorites, alongside quality breakfast and lunch sandwiches, wraps, egg bites, and a variety of pastries and bakery favorites. Take a moment to relax with comfortable seating and free WiFi. Explore the menu and order ahead in the Starbucks app or on our website. Plus, join Starbucks® Rewards to earn Stars toward free drinks and food, receive personalized offers, and enjoy exclusive member benefits. Since 1971, Starbucks Coffee Company has been dedicated to ethically sourcing and roasting highquality arabica coffee, bringing the Starbucks Experience to life in every cup.
Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
Address and Contact Information
Address: 780 S Waukegan Rd, Waukegan, IL 60085
Phone: (847) 689-4317
Website: https://www.starbucks.com/store-locator/store/9636/
Menu Photos
Order and Reservations
Order: Order online
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Last Updates
Reviews
L
Ordered coffee, got liquid caramel with vibes of regret. One sip and I was done—my blood sugar spiked just looking at it. Somehow Starbucks has mastered charging premium prices for drinks that taste like a mistake and service that feels like an inconvenience. The past year? In THIS LOCATION Consistently bad drinks, worse service. At this point, disappointment is the only thing they serve reliably.
… moreRose Nichole
Big shout-out to the Starbucks morning crew! They’re always so sweet and start my day off right. Even when the line is crazy, they’re patient, friendly, and always get my drink just how I like it. They make the drive-thru feel warm and welcoming every single morning. They’re honestly the reason I keep coming back.
… morej’adore
The employes always make me feel like im welcomed and they are so kind!!. The atmosphere is actually clean. Sometimes they make my drink wrong but they apologise like a 100 times and make it even better. Love this place, love the workers. God bless yall
… moreEnvious Desire Official
If I could give 0 stars I would. (Drive through order 1/20 11:50am) I was not greeted I was rushed while ordering when I got to the window I ordered more than 2 drink she started handing me the drinks again no greeting at all I asked for a cup carrier she acted as if that inconvenienced her gave me the carrier then my last drink then dropped my charge in my hand didn’t hand it to me literally dropped it mid air into my hand and the. Shut the door no have a good day no anything. I didn’t get a receipt nothing. For Starbucks prices I’d expect some kind of decent customer service
… moreRenaiy
I order a caramel Frappuccino With extra caramel that I paid for. I received my drink with just a little caramel around the cup, and a little bit of caramel on top of the whipped cream. And I told the lady that I order extra caramel and it showed on my receipt, she had got an attitude. I asked, can I get a little of caramel in a cup so I could pour into my drink she came back with the same attitude and with a the caramel that barely cover the bottle of cup then closed the window in my face. For now on I will be driving over to Grand for my Starbucks.
… moreApril Larson
Starbucks at Willow and 294 – sat in the site thru line for 20 minutes. Ordered 3 drinks only. Worst service. Order taking was hot mess. Came to the window to ask if we were using a personal cup. No one ever mentioned a personal cup. 2/7/26 1:15-1:45. 2 minutes more and we would have been made late for our destination. Get it together.
… moreLiz S
Worst Starbucks e presence ever. I stood at the counter with two bags of coffee for almost 10 minutes and no one even acknowledged me. Finally ordered a drink and waited another long time. The samewoman handed me the drink and didn’t say a word. I know she could speak since she had to explain how to ting up my coffee bags. Shame on you!
… moreMercedes Bolden
-walk in, no greeting. No smiling employees
– ordered iced coffee received hot coffee
-brought to employee’s attention. “I’ll make you another one” with a straight face & flat affect.
– replacement drink made quickly but no service recovery & acknowledgement of the mistake. No “I’m sorry, here you go”. Just places new drink on counter & walks away bothered like I’m the one who made the mistake.
Please work on providing a warm & friendly experience when customers choose to spend money in your store.
… more– ordered iced coffee received hot coffee
-brought to employee’s attention. “I’ll make you another one” with a straight face & flat affect.
– replacement drink made quickly but no service recovery & acknowledgement of the mistake. No “I’m sorry, here you go”. Just places new drink on counter & walks away bothered like I’m the one who made the mistake.
Please work on providing a warm & friendly experience when customers choose to spend money in your store.
Donna Hickman
Im not usually a huge fan of the taste of Starbucks coffee, but the sugar free vanilla latte I got from this location today was literally the best coffee I have ever gotten from them.
… moreKathy Harmon
I visit family frequently in Waukegan, I live in another state and in my town I go to Starbucks frequently and it’s always great, I offered to treat everyone to this Starbucks, (780 Lakehurst drive Waukegan Illinois)wished I hadn’t, we went through the drive thru, I ordered a Strawberry refresher with water instead of lemonade ( order them frequently at home) they handed it to me I took a sip and it tasted like they put in some super sweet syrup of some kind so I politely requested a different one, the next one was bitter, I told the lady at the window, I watched her walk over pour out some of my drink and add tap water ( ) of course it was horrible, got poured out,my son ordered a hot drink I don’t recall what specific drink, he is not a picky person at all, he had to toss it after drinking part of it as he stated there was sickening sweet syrup in the bottom, I have drank Starbucks in every state I’ve been in and never had terrible drinks or service like this, going back to Waukegan next week I will definitely revisit the location on Grand avenue as I ordered there several days in a row and it was great every time, great drinks, great service and great attitude at the location on Grand avenue, perhaps they could teach the staff at this location.
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