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Welcome to Portillo’s at 17500 S Halsted Street! Dive into the authentic taste of Chicago Street food at our 70s Hippie/Bohemian themed restaurant, just 2.2 miles from Homewood Train Station. Savor our char-broiled burgers, Italian Beef Sandwiches, iconic Chicago-style hot dogs, and fresh chopped salad. Don’t miss out on our famous chocolate cake shake to top off your meal. Open late and designed for family-friendly dining, Portillo’s is the ultimate spot for delicious fast food in a fun atmosphere. Plus, we offer convenient delivery and catering options to bring our Chicago favorites right to your door. We look forward to seeing you!
Chicago-born chain for hot dogs, Italian beef sandwiches & more, plus beer & wine, in retro digs.
Hours
| Monday | 10 AM–1 AM |
| Tuesday | 10 AM–1 AM |
| Wednesday | 10 AM–1 AM |
| Thursday | 10 AM–1 AM |
| Friday | 10 AM–1 AM |
| Saturday | 10 AM–1 AM |
| Sunday | 10 AM–1 AM |
Address and Contact Information
Address: 17500 S Halsted St, Homewood, IL 60430
Phone: (708) 991-2061
Website: https://www.portillos.com/locations/homewood/?utm_source=google&utm_medium=yext&utm_campaign=website
Menu Photos
Order and Reservations
Order: Order online
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Portillo’s Homewood
About Portillo’s Homewood. Welcome to Portillo’s at 17500 S Halsted Street! Dive into the authentic taste of Chicago Street food at our 70s Hippie/Bohemian …
Portillo’s Homewood – Order Online
Italian Beef Sandwich · Combo Beef & Char Grilled Italian Sausage Sandwich · Char-Grilled Italian Sausage Sandwich · Beef & Cheddar Croissant · Classic Beef Bowl.
Portillo’s: Order Unrivaled Chicago Street Food
Portillo’s is home to America’s favorite Italian beef, burgers, salads, Chicago-style hot dogs, and chocolate cake.
Reviews
Angie
This is a must have everything I come home to The Chicagoland area! I got me an Italian Beef dipped with hot peppers and raw red onions. I’ve happy! Life is good!
… moreYvette W
My husband dined in and bought me a chopped salad w/no tomatoes. The disappointment when I started mixing the salad big clumps of bacon was in it. It was so disgusting looking and smelled horrible like the bacon clumps were scraped from the bottom of a grease trap and they looked burnt. There were so many clumps throughout the salad . For anyone to make let alone serve this to anyone is disgraceful to food service workers. It was as if the person was upset they had to make it w/no tomatoes yet tomatoes were in there not a lot but they were still there. That can be a problem for someone who has food allergies and a potential law suit. When I called I was given gift cards and an apology. However, I don’t have a salad that I was looking forward to eating. I don’t want it to be a swept away problem and customers more importantly the owner should be aware of the situation. Be cautious when ordering not just check your order is correct but now open salad and mix them up before leaving ♀️
… moreZack
I am filing a formal complaint regarding the extremely poor customer service at the Homewood Portillo’s location. This is not an isolated incident — the pattern of hostility, unprofessional behavior, and lack of urgency from staff has become the norm at this restaurant.
On my most recent visit, I waited an excessive amount of time just to place an order while multiple employees and managers stood around appearing disengaged and uninterested in helping customers. The environment felt disorganized and unwelcoming. When customers are waiting and staff are simply walking around or avoiding the register, it sends a clear message that service is not a priority at this location.
The manager, Briana, was particularly disappointing. Her attitude came across as rude, dismissive, and openly irritated by customers simply trying to place orders. A manager sets the tone for the entire restaurant, and the tone being set here is one of hostility and indifference. Leadership should demonstrate professionalism and accountability, not contribute to the problem.
What makes this situation even more frustrating is that the experience at the Tinley Park Portillo’s is completely different. That location consistently demonstrates professionalism, efficiency, and respectful customer service. The contrast between the two locations is significant and raises serious questions about the management and oversight of the Homewood restaurant.
If this location continues operating with this level of disorganization and hostility toward customers, it will inevitably damage the reputation of the Portillo’s brand. I strongly urge corporate management to investigate the Homewood location, review management practices, and address the ongoing customer service failures.
Customers should not feel like they are inconveniencing employees simply by trying to order food. Until the leadership and staff attitudes change, this location will continue to drive customers away.
… moreOn my most recent visit, I waited an excessive amount of time just to place an order while multiple employees and managers stood around appearing disengaged and uninterested in helping customers. The environment felt disorganized and unwelcoming. When customers are waiting and staff are simply walking around or avoiding the register, it sends a clear message that service is not a priority at this location.
The manager, Briana, was particularly disappointing. Her attitude came across as rude, dismissive, and openly irritated by customers simply trying to place orders. A manager sets the tone for the entire restaurant, and the tone being set here is one of hostility and indifference. Leadership should demonstrate professionalism and accountability, not contribute to the problem.
What makes this situation even more frustrating is that the experience at the Tinley Park Portillo’s is completely different. That location consistently demonstrates professionalism, efficiency, and respectful customer service. The contrast between the two locations is significant and raises serious questions about the management and oversight of the Homewood restaurant.
If this location continues operating with this level of disorganization and hostility toward customers, it will inevitably damage the reputation of the Portillo’s brand. I strongly urge corporate management to investigate the Homewood location, review management practices, and address the ongoing customer service failures.
Customers should not feel like they are inconveniencing employees simply by trying to order food. Until the leadership and staff attitudes change, this location will continue to drive customers away.
kelvin Britton
I’ve been a loyal Portillo’s customer, but after tonight’s experience at the Homewood location, I’m seriously reconsidering ever returning.
I ordered online for 8:01 PM pickup. When I arrived on time, my food wasn’t on the shelf. The employee at the pickup counter had bags piled in front of her, so after waiting 5 minutes, I politely asked if one had my name on it. She looked through them and gave me absolutely no response. Nothing. Not a yes, not a no, not even acknowledgment that I’d spoken.
I could see she was overwhelmed, so I sat down to give her space. After waiting several more minutes, I asked again about my order. That’s when she finally mentioned they were out of chocolate cake. Fine, no problem. I immediately asked if there were any other cake options available. She completely ignored me and went back to bagging orders like I didn’t exist.
She eventually brought my food over 20 minutes late with zero apology or explanation. When I asked about the cake situation, all she said was I needed to find a manager for a refund. The fact I have to go find manager is crazy. She made no attempt to help, no substitution offered, nothing.
So now I had to stand in line behind three other customers while my hot food sat there getting colder by the minute. When I finally reached the manager and explained what happened, his response was “they’re just tired.” That’s his excuse? He then asked what I wanted him to do about it, as if this was somehow my problem to solve. I had to suggest simply substituting another cake myself just to avoid wasting even more time on a refund. He gave me a different cake, but by then my entire meal was cold.
This is absolutely unacceptable. Being tired at the end of a shift doesn’t excuse ignoring customers multiple times or failing to communicate basic information. A simple “we’re out of chocolate cake, here’s another option” when I first arrived would have taken 10 seconds and prevented this entire disaster. Instead, what should have been a quick pickup turned into a 20+ minute nightmare that completely ruined my dinner.
Do better, Portillo’s Homewood. This was embarrassing.
… moreI ordered online for 8:01 PM pickup. When I arrived on time, my food wasn’t on the shelf. The employee at the pickup counter had bags piled in front of her, so after waiting 5 minutes, I politely asked if one had my name on it. She looked through them and gave me absolutely no response. Nothing. Not a yes, not a no, not even acknowledgment that I’d spoken.
I could see she was overwhelmed, so I sat down to give her space. After waiting several more minutes, I asked again about my order. That’s when she finally mentioned they were out of chocolate cake. Fine, no problem. I immediately asked if there were any other cake options available. She completely ignored me and went back to bagging orders like I didn’t exist.
She eventually brought my food over 20 minutes late with zero apology or explanation. When I asked about the cake situation, all she said was I needed to find a manager for a refund. The fact I have to go find manager is crazy. She made no attempt to help, no substitution offered, nothing.
So now I had to stand in line behind three other customers while my hot food sat there getting colder by the minute. When I finally reached the manager and explained what happened, his response was “they’re just tired.” That’s his excuse? He then asked what I wanted him to do about it, as if this was somehow my problem to solve. I had to suggest simply substituting another cake myself just to avoid wasting even more time on a refund. He gave me a different cake, but by then my entire meal was cold.
This is absolutely unacceptable. Being tired at the end of a shift doesn’t excuse ignoring customers multiple times or failing to communicate basic information. A simple “we’re out of chocolate cake, here’s another option” when I first arrived would have taken 10 seconds and prevented this entire disaster. Instead, what should have been a quick pickup turned into a 20+ minute nightmare that completely ruined my dinner.
Do better, Portillo’s Homewood. This was embarrassing.
Laa Buttercupp
I went in to this location Sunday around 3pm, I ordered my food and waited ALMOST 30 minutes for my food. I asked the front person multiple times how long for my food, he said they were waiting on fries. He looked at my receipt and not once did he offer me my drink cups. I asked him where I can get my drink, he said to grab my cup. The cups package weren’t even opened. So I had to open it and get my cups instead of being provided a service. Afterwards, I had to ask for the 5th time for my food and thats when I was finally given my food. I seen other customers get their orders before me, I waited 28 minutes to get my order. If you’re trying to get a quick bite, DO NOT STEP I TO PORTILLOS HOMEWOOD.
The guy in the front end that day needs more coahing & training on how to take care of paying customers.
And the fact that while I was waiting for my food, a Portillos employee got fries before customers, before me when I asked for my food MULTIPLE TIMES. I was ignored, provided a disservice & never again will I step into this location, I will sure let all my friends and family to avoid this location
… moreThe guy in the front end that day needs more coahing & training on how to take care of paying customers.
And the fact that while I was waiting for my food, a Portillos employee got fries before customers, before me when I asked for my food MULTIPLE TIMES. I was ignored, provided a disservice & never again will I step into this location, I will sure let all my friends and family to avoid this location
Qiana Coleman
The manager and staff were very amusing and friendly. We loved our dining in experience. We all took their delicious cakes to go!
… moreJackie Rivera
Placed a big order for the office and when I went to pick it up, it was ready by the time I arrived. 2 of the employees there were very kind and brought everything to my car all I had to do was pop the trunk for them! I am very appreciative and they get a well deserved 5 stars from me and my staff! ❤️
… moremarkita williams
The food was delicious, hot, and fresh. The staff from the lady that took my order to the lady cleaning the tables were nice and friendly. The restaurant was clean and welcoming. Everything was great I will definitely go again.
… moreBlu Sky Iris
The absolute worse experience ever. We walked in and every table had some kind of garbage on top. The order taker/cashier wasn’t pleasant or cheerful. Placed our order and we waited over 45 minutes for a salad, hamburger, fries and 2 beverages. The employees were pre occupied and moved so slow. The countertops they were working at were not of satisfactory health codes.
Even wrote to portillos customer service and no response.
… moreEven wrote to portillos customer service and no response.
W
Save yourself the trouble and order in the app. I walked in and my food was ready to go at the time I was told. No waiting in line and no jockeying for position in the drive thru. The prices are still somewhat reasonable (although I do remember the food being better), but it’s certainly a once-in-a-while treat.
… more