
Silvio’s Trattoria has been in business for 18 years. We are a small family run business, Chef Silvio and Catia are from Chieti Abruzzo and are first generation Italians. We specialize in Authentic Italian cuisine, everything is made in house from scratch. Our ingredients are 90% Organic. We also offer a full bar with an exceptional wine selection. Live music every Saturday as well as most Friday’s. In addition to this we offer our space for private parties/events and offer catering. Come check us out!
Organic & innovative pizzeria uses herbs grown on-site & hosts live music come the weekend.
Address and Contact Information
Address: 225 Canton Ctr Rd, Canton Township, MI 48188
Phone: (734) 214-6666
Website: https://www.silviostrattoria.com/
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Reviews
We’re strict vegetarians, and in my daughter’s dish we found what looked like pieces of meat. We let our server know, and she was genuinely kind and quick to offer a replacement. I truly appreciated her attitude and how professionally she handled it. I left her a good tip for her professionalism and as a way to tell her thank you that, it’s not her but it’s the place where she works.
However, when the new dish came out, it was even more concerning — there were still what appeared to be meat pieces in it. At that point, the manager was called over.
What really bothered me was how the situation was handled from there. Instead of apologizing or showing any concern, the manager (who I understand is the owner’s daughter) said they had watched the chef prepare it. It felt dismissive, almost as if our concern wasn’t being taken seriously. When I responded that we certainly didn’t bring the pieces ourselves, there was no acknowledgment or apology.
My daughter is young and already uncomfortable speaking up in situations like this, and the whole interaction made her uneasy. Seeing the manager laugh during the discussion made it worse. That’s not something you expect when raising a genuine concern.
I understand that mistakes and cross-contamination can happen. What matters is how they’re handled but when you are going to exclusive pizza restaurant rather than pizza chain, they should be not happening and even if it happened, it should be corrected with fierce attention. A simple apology and reassurance that let me see what is happening and correcting the mistakes would have been a great resolution. This also would have provided an opportunity for the ownership to teach their staff.
The food itself is good, and the ambiance is nice, which is why I’m giving two stars. And again, our server was excellent throughout. But the way management handled this situation was disappointing enough that we won’t be coming back.
I hope this feedback is taken seriously.
Yes, we did place the order as carryout. However, we were physically present in your establishment, paid at your bar, and interacted directly with staff and the owner. Whether food is taken to go or eaten at a table does not change the customer experience.
The explanation about the broken gluten-free crust was not provided before the sale was completed. I specifically asked when ordering if you were certain a 16 inch glutenfree pizza was available, as that is uncommon. Had we been told you were low on gluten-free dough or that the crust was damaged, we would have chosen to order elsewhere. It was late, and we needed dinner clear communication would have mattered.
The owner only came out after we were told no refund could be processed and after the product had already been sold. What we received were multiple small pieces combined and presented as a large pizza, along with another item boxed separately. It was not what was advertised or expected, especially at that price point.
You mentioned an “extra” regular pizza was provided at no charge. However, for someone with celiac disease, a pizza containing gluten is not compensation. It is unusable. Offering a gluten product to someone who ordered glutenfree for medical reasons does not resolve the issue and reflects a lack of understanding about the seriousness of celiac disease.
Regarding the refund, we were initially told no refund could be issued because it was too late and the order was paid by card. No refund was offered until we pressed the issue. We also asked about the $20 cash tip left on top of the order and were told nothing further could be refunded.
Our concern about cross contamination stems from the seriousness of celiac disease. Separate boxes do not automatically eliminate cross contact risk in a shared kitchen. That concern should not be dismissed.
We simply expected transparency and fair resolution. That did not happen. I am still waiting for a full refund.