Jerry
A few things here. Started out very good. The customer service was extremely friendly and welcoming. My wife went in wanting to order chicken tenders. They were out. There are no excuses to be out of chicken. We really were not negatively impacted by that, but…still. We ordered the Jr. Bacon Cheeseburger Combo. The arrangement on the tray was amazing. It led us to be so excited to get to a table to finally have dinner. We looked it over, removed top portion of the bun. The tomato and lettuce looked as if a garden was grown just outdoors it was so fresh. We were so very impressed. We tried the burger and this is the result: we had to add catchup…there were no condiments on the burger. I would have added mustard, mayonnaise, catchup, and an onion (the burgers had a very little amount of mayonnaise – not enough to taste). The bun was fresh, but cold; it would have completely changed the taste for the better, if the bun was buttered and toasted (with the added ingredients I just mentioned along with a toasted bun – you would have a very competitive burger for the price). To continue, the fries were made from quality potatoes as they were whole, but needed to be more crispy. They have potential, but need work. The type drink machine is amazing as you can mix different flavors of sodas such as coke, vanilla coke, cherry coke, etc. My wife and I absolutely love to be able to do that. However, the machine was out of some of the flavors. That’s super unfortunate. Overall, the food was a bit less than average. The lobby was clean at the tables, but the windows were horribly nasty. And, the tv and fireplace were an eyesore since they were just hanging there not being used. To conclude, this location definitely has potential. But, the changes needed come straight from management making sure every customer experience has them wanting to come back. Out of chicken, out of soda flavors, and a filthy lobby (windows) all come from management taking care of business! We walked out of the lobby discussing that we did not anticipate wanting to come back anytime soon. I certainly do hope reviews matter and take them as a way to listen, learn, and grow. Because the business depends on customers being satisfied and wanting to come back for more. On this visit, our first at this location, that did not happen! This is the second Wendy’s in a row that have been negative experiences for us. That’s not a good thing for this particular franchise! Do better or shut the doors! Respectively!
… moreFrances Hadaway
Most days the employees are exceptional however, today they were ignorant and rude. 5 employees within that building and had to wait in line for 10 minutes, no one taking orders. Then had to go inside and wait another ten minutes just to place a order. On top of that the food was stale and cold. If I could rate it less than one star I would. Very dissatisfied with the service and the quality.
… morechristopher woodson
Dine in. Ordered a spicy chicken sandwich. They were out of lettuce and the chicken was very thin. A wall panel was missing in the dining room. The drink machine was that all in one. The normal soft drinks always taste funny.
… moreadam root
Not sure exactly what happened. The floor is soaking wet all the time by the drink machine. I’m not talking about spots of water I’m talking the entire floor. As we pulled off we noticed and employee was parked in the only handicapped spot in the parking lot… the food was okay. The service was okay. The cleanliness of the restaurant is questionable.
… moreCocoanetta
Paying almost $30.00 for two large big bacon meals for not ONE piece of bacon to be found on either sandwich when I got home is not only insulting but highway robbery!!! I said hold the onion not the bacon … To hungry to come back and complain but full enough to write this review and complain
… moreBrandon Speake
No doubt in my mind this location will be one that is closed by Wendy’s corporate in 2026. It consistently underperforms all the other Wendy’s in this region by a large margin both in quality and customer service. There’s nothing on the menu that takes 14 minutes to prepare, it’s called FASTFOOD for a reason.
… moreTiffany Blackwood
Went through the drive thru. The lady that was working was extremely rude, to the point that we almost canceled our order and left. Horrible service and forgot some of our food.
… moreTerry Walker
I don’t eat fast food often but when I do I like Wendy’s baconator, yum yum and the reason for the four stars is they were completely out of napkins and the tables were in need of a good cleaning. Being directly in front of Walmart leaves me baffled as to why someone has not gone there to buy napkins. Isn’t that considered an acceptable business expense. Hopefully someone from corporate will see this and explain why they don’t.
… moreStacy Milliron
When you wait in the drive thru line for 30 minutes you would expect to get fresh food. NOPE!! Got two burgers, both burnt and then microwaved to the point the cheese was hard. The buns were hard as rocks. Why do they even microwave food?? Alexander City Al. The entire crew needs to be fired.
… moreThe Review
Pulled in 5 mins before 11(when they open) told me over the intercom which is fine I said ok and pulUntil I pull around to them sitting outside laughing and they yell something as we pull away
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