Juicey Quartz
Has this ever been you—worked an 8–10 hour day, still have to go shopping, you’ve got a young child with you, nobody has dinner on the stove, so you decide to spend your money on “good food and good service” before you finally head home at dinner time? That was me at Moe’s Southwest Grill on Delaware Ave in Buffalo (2658 Delaware Ave, Suite 300, Buffalo, NY 14216) with my 4-year-old grandson, and instead of relief, I had one of the worst fast food experiences of my life. I ordered a simple veggie plate and asked about the chipotle sauce ingredients because I’m careful about what I eat—eventually someone did the right thing and grabbed the ingredient list, which I appreciated. But behind the counter, two young women were actually working while two young men did almost nothing; one wandered around with headphones on and loose hair swinging over an open food bar, and the other is the one who disrespected me. My first order was already at the register, the second part never came down because the worker started a DoorDash order, so I politely asked him, “Hey, she’s on a DoorDash—can you grab my food so I can check out everything together?” Instead of helping, he mumbled under his breath, tossed things around, and then told me, “I don’t have time for you.” When I told him he was being rude, he kept saying, “It’s you, it’s you,” and I reminded him, “I’m the customer. I’m here to order food. You’re here to serve the customer.” I was tired, flustered, had left my wallet in the car, and honestly didn’t even want the food anymore—but my grandson was hungry and I knew I wasn’t going home to cook. The only bright spot was a woman who seemed like a supervisor or team lead; she stepped in, made it right by giving us the food for free, and I truly thank her. Before I left, I told that young man, “Everybody’s going through something—you don’t know what I’m carrying or what anyone else is carrying, but you’re at work and you still have to be professional; if you don’t want to be here, you should ask for some time off.” I’m sharing this because so many of us are out here exhausted, still trying to do right by our kids and grandkids, choosing quick food just to survive the day—the last thing we deserve is disrespect on top of it.
… moreMadison Andrews
I doordashed through this location today and noticed there wasn’t any way to ask or pay for extra sour cream, which I need a ton of in order to enjoy my bowl. I called them to ask if there was any way they could add it even though I couldn’t write it in the order and the lady on the phone was so nice and assured me she could do it. I received my meal and was ecstatic to see they added soooo much sour cream, perfect for my liking! Food was hot and delicious. Thank you for the exceptional service!
… moreNatalie Cole
The African American gentleman who was assisting my family with our to-go order was working alone. He requested assistance, but none was provided. The employee demonstrated exceptional organizational skills, logical thinking, and efficiency in fulfilling the order independently. The manager later arrived and publicly criticized the employee’s work in a demeaning manner, which was inappropriate. Had it not been Christmas Eve and my family not in need of a meal, we would not have patronized your establishment. This concern is rooted in respect, not race.
… moresteve c
The manager, and the ladies behind the counter are usually pleasant, and helpful. But it’s apparents, That it isn’t in their nature to be this way. They have to try and be accommodating. Some restaurants have a staff, where the people are naturally friendly and welcoming. Really not the case here. And that isn’t to say that they are mean or disrespectful. They’re simply not enthusiastic about the work they do.
Food is pretty good, certainly better than most fast food. And it is fast, I’ve never had an issue at this location with them taking too long. I’m still just confused over the difference between a homewrecker, and a regular burrito. It seems to be based on whether or not there is guacamole. Which shouldn’t be that much of an upcharge,. Burritos at most places, have gotten smaller. And that is not a good thing!
… moreKay
Usually enjoy this place. walked in today and was ignored. 3 employess stood there and didnt even acknowledge. Us or attempt to take our order. Highly dissatisfied.
… moreAnthony Brown
Rice was old and literally didn’t even get enough chicken. Like is one scoop of chicken enough for a bowel? The girl acted as if she hated her job there was literally no flavor I would say this was a waste of time and money I will never in my life stop by Moe’s to even use the bathroom I’m highly disappointed in the food and service thanks for helping me waste my time and money.
… moreThe Ritz
First time at Moe’s, I really liked the food and it was interesting on how much you can hook up your nachos. Overall I will be going back again. It was clean well stocked and the crew was decent.
… moreE Mass
Terrible customer service. And if you are going to blast the music like it’s a club, have the worker ms speak at a hearable decibel.
… moreDarcy
GLASS IN FOOD! WARNING! ⚠️ I came here for years and this past year the restaurant has been in a state of decline. I tried to give them time to recover and provide good service again (they were routinely not washing their hands, changing their gloves, or being sanitary at all), but this is thr straw that broke the camels back. I just bit into shard of shattered glass. That felt awful to say the least. They’re no longer safe to eat at. Before it was dirty and employees rubbing their shirts on your food as they lean over it. Now, it’s actually a threat to your life to eat here.
… moreAmber Walker
I ordered a doordash ordered a rice bowl and 2 burritos hardly any chicken on it rice was cold like it was from the day before both the chicken and the rice the salsa had mold on it the chips were hard and cold
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