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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Hours
| Tuesday | 6 AM–11 PM |
| Wednesday | 6 AM–11 PM |
| Thursday | 6 AM–11 PM |
| Friday | 6 AM–11 PM |
| Saturday | 6 AM–11 PM |
| Sunday | 6 AM–11 PM |
| Monday | 6 AM–11 PM |
Address and Contact Information
Address: 17 W Gerrard St, Winchester, VA 22601
Phone: (540) 667-0033
Order and Reservations
Order: Order online
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Reviews
Cody McCarter
The service here is always great. This review does not reflect any of the workers in the store. This review is how my problem with an order was handled.
We ordered breakfast from here recently. The McGriddle tasted like it accidentally had some cleaning spray on it or something. It had a very chemically taste. I wasn’t too upset cuz it can happen but it was inedible. I didn’t feel safe eating it. No big deal. I figured I’d just reach out and let them know what happened and I’d get a refund.
That’s not what happened, though. Whoever responded to my complaint completely brushed me off. No refund, no coupon, nothing. So it’s not even that we got chemical flavored food. It’s that my issue was very mishandled.
… moreWe ordered breakfast from here recently. The McGriddle tasted like it accidentally had some cleaning spray on it or something. It had a very chemically taste. I wasn’t too upset cuz it can happen but it was inedible. I didn’t feel safe eating it. No big deal. I figured I’d just reach out and let them know what happened and I’d get a refund.
That’s not what happened, though. Whoever responded to my complaint completely brushed me off. No refund, no coupon, nothing. So it’s not even that we got chemical flavored food. It’s that my issue was very mishandled.
Morgan
Unfortunately this McDonald is inconsistent in quality and service.
Tonight, I placed a mobile order which took longer than expected due to what seemed to be an understaffed crew. When I finally did get my order, i got home only to find out they forgot my large fry, and my “double” cheeseburger came with only one patty and included no cheese. I tried to call to request a refund but the line is busy and doesn’t ring.
It’s obvious that they sometimes keep tea dispensers in the fridge overnight rather than sanitizing the containers. More than once I’ve gotten a strong helping of mildew with my tea.
Sometimes things at this location are ok but the service and cleanliness are inconsistent. Maybe they need to offer better compensation to their workers so they don’t have no-call no shows and high turnover.
… moreTonight, I placed a mobile order which took longer than expected due to what seemed to be an understaffed crew. When I finally did get my order, i got home only to find out they forgot my large fry, and my “double” cheeseburger came with only one patty and included no cheese. I tried to call to request a refund but the line is busy and doesn’t ring.
It’s obvious that they sometimes keep tea dispensers in the fridge overnight rather than sanitizing the containers. More than once I’ve gotten a strong helping of mildew with my tea.
Sometimes things at this location are ok but the service and cleanliness are inconsistent. Maybe they need to offer better compensation to their workers so they don’t have no-call no shows and high turnover.
Darryl Gomez
We wanted to try those grinch happy meals and wanted to eat inside. Ordered from the self Order kiosk and grabbed a number for the table thinking they would bring it to us but they didn’t. Luckily they yelled loud enough for someone in our party to hear it. Place was a little dirty and women’s bathroom was super gross.
… moreKristina Stockton
I just went inside of this cdonalds to get my daughter a burger. I specifically asked for no cheese. Well they put cheese on it. When I went inside to get it fixed the manager with the black glasses was quite rude and challenged the cheese issue. When I pointed it out she got loud and rude all because a school let out and they got swamped. When I was there it was before all that. If I could put zero stars I would. That manger was very rude. Customer is ALWAYS right!
… moreKelly Putnam
Anytime I come here the food is always good and fresh! The manager lady with the glasses is so sweet and accommodating she never speaks mean towards anyone shes nice and professional and she is one of the reasons I like this location!! But I had placed a online order for my husband and the manager( older man) in the evening,who is bald argued with my husband that it wasn’t paid for even after my husband showed him the order number and showed it was CLEARLY paid for! Even bank statements showing I was charged come to find out the manager had canceled the order after yelling at my husband for several minutes and it shows in my email the manager canceled the order how ridiculous!! I would post pictures but it shows my personal info.
… moreTis Me SB
Apple Blossom Weekend and this store sits at the hub. It is a small store. Staff handled the crowd marvelously. Very organized. Not one person frazzled. Did they forget my large fry? Yes. However, when the issue was brought to their attention, they were quick to resolve. I noticed this with every concern brought to their attention. Again, the sheer volume of orders (drive thru, lobby, and app) was incredible. Mistakes are going to happen. But customer service, good customer service, is hard to come by these days. We’ll, not at the McDonald’s by Handley High this Apple Blossom weekend.
… moreChrista Dreibrodt
I have NEVER been to a McDonald’s this horrible. I ordered curbside and the person brought it to us and did NOT speak and just stood there with the food and made us grab it all. I had to go in to get half of my order. And thanks for giving me a soda that has sugar in it when I requested ZERO sugar because some people can not have sugar but MAYBE hire people who will speak to customers and let them know that you are out of zero sugar sodas. Pathetic.
… moreGrantley Moseley
This is an okay place. The burgers didn’t taste good though. I prefer Burger King’s burger.
… moreDon Lane
Be careful going to this location, if they mess up your order, the manager will not want to do anything, the manager just argues and makes excuses on giving you what you paid for and is very rude. However the gent in the drive through was able to take care of it.
10 outta 10 the drive thru gent should be the manager and the manager should be in drive thru till they learn people skills and not to be lazy. 3/25/25
… more10 outta 10 the drive thru gent should be the manager and the manager should be in drive thru till they learn people skills and not to be lazy. 3/25/25
Ryan S
Food is good most of the time, but the staff just isn’t the best. Tells you to put on your own pickles on your snack wrap.
… more