

Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Sarasota, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Address and Contact Information
Address: 5871 Fruitville Rd, Sarasota, FL 34232
Phone: (941) 379-8254
Order and Reservations
Order: Order online
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Dunkin’, 5871 Fruitville Rd, Frnt Of, Sarasota, FL 34232, US
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Reviews
I get up to order at the register and female kept getting my order messed up when giving order back to me. She had a sense of taking over me when I’m trying to give my order.
I’m waiting for my order and everyone is getting their order, except the elderly male (probably about 80 years old). He questioned about his order politely and the male making his two simple coffees had them done quickly but wouldn’t check on his one breakfast sandwich by stating “That’s a separate department.” The guy was waiting for 5-10 min prior to me, while his elderly wife sat in their car. Then while waiting for my second coffee, the guy at register was cursing several times at the lady at register and stating he can’t work under this pressure. The elderly guy got his order and walked out with no apology from anyone (except the guy making the coffees was making un-called for comments about the elderly man). I watched him and his wife eating in their vehicle before driving off.
The kindness, politeness, and professionalism by the staff at the register & coffee area was horrible. They don’t consider the impact their comments made to the other guests in the lobby when comments are made out loud or under their breath about the elderly male.
Dear Dunkin’ Management,
I’m writing to express my concern regarding an unfortunate experience I had at your location during a recent visit.
I placed a simple order through the drive-thru:
• One small iced coffee with extra sugar and extra cream
• One small mango refresher
• One bacon, egg, and cheese Wake-Up Wrap
The first team member at the window, whose name was April (spelled with a “Y”), was incredibly kind and professional. She greeted me with a smile and handled the initial interaction pleasantly.
However, the situation changed when I received the remainder of my order from another employee named Celsius. When I politely inquired about my iced coffee, she responded curtly with “hold on,” accompanied by a noticeable attitude. I also requested a receipt, and when I received the coffee, it was lukewarm. I kindly asked if it could be remade.
I was instructed to park across the lot to wait for the replacement. When the coffee was brought out, Celsius was on her phone, handed it to me silently, and continued speaking on her call. I asked if she needed to take back the original coffee, and she again responded dismissively and said, “You must be having a bad day. Have a good one.” As I began driving away, she blew a kiss toward my vehicle and repeated sarcastically, “Hope you have a good day.”
I was shocked and felt disrespected. I returned to the store to speak with a manager, but I was told no manager was currently available. I asked who the lead or supervisor was and was told to wait. Eventually, April came out, and I explained the situation to her. She kindly took my information and stated the store manager, also named April, would contact me on Monday.
As a loyal customer who visits this location almost every morning, I’ve remained understanding through occasional mistakes — including undercooked food — and never made an issue. However, today’s experience was unacceptable. I do not expect to be treated rudely or sarcastically — and being mocked and dismissed in this way feels not only unprofessional but borderline harassing.
I respectfully request that this incident be looked into and that appropriate action be taken. I would appreciate a follow-up from store management regarding how this situation will be addressed.
Thank you for your time and attention to this matter.
Sincerely,
⸻
I visited again. Never disappointed with a trip to DD for my standard coffee and donut order. It’s part of my morning routine at least twice a week. A habit I will never break.
Another visit on 2022-06-06 to my favorite coffee house. That Large Hot Coffee and a Coffee Roll gets me started for the day So Good!
The double espresso was nearly the size of an americano. No paper in toilet