Nicholas
Just went to the drive-thru at Arby’s in Struthers Ohio on Youngstown Poland road it seems to me this is an unprofessional atmosphere with the two workers that were there this morning I was getting breakfast from Arby’s on Youngstown Poland road and Struthers three four times a week I’ve decided after today not to go there any longer the heavy said white guy with glasses was working the window this morning with all the clowning and smiling and goofing off going on I can see why he messed up my order the last time the last time I went through there I ordered 4 specific breakfast sandwiches it seems like it only took them a minute to make the sandwiches and there was bacon on there which I don’t eat but I didn’t ask for at first he asked me for my order at the PA system and then when I got to the window he asked me for my order again and then the sandwich sandwiches were magically made up already I watched him open a sandwich before putting them in a bag and then handing them to me which like I said they were somebody else’s order I should have got the hint when the sandwiches were already made up so I called and complained and they made it right the light skin heavy set girl made it right I think she’s the manager I went there again this morning at 6:40 a.m. Thursday the 5th of March of course he was working the window again the heavy set white guy with glasses unshaven unkept hygiene terrible and you allowed him back there to make my sandwiches without a face mask on I’m very disappointed in you Arby’s if you watch the camera there you will see the manager and him goofing off smiling laughing she threw something pink in his hair while he was making my sandwiches just very unprofessional I watch them the entire time goof off and I also turn my camera my truck camera on them if this is how a manager behaves I’m done with all your stores I promise you and if this is the type of hygiene you teach your employees to use while making and serving our food and goofing off the way they were goofing off throwing things in each other’s hair you lost a customer I promise you that I will be going somewhere else for now on go watch your camera at 6:40 a.m. today and tell me if I’m wrong about anything I just said here thank you.
… moreChristopher Dorman
As a manager myself, these kids have got to be trained to have better customer service. When operating at drive through window
They need to speak up smile.And at least pretend like they like their job.I mean, they are the ones who applied for it
… moreJoe Moore
This has ton Be the worst arby’s I’ve ever been to in my life. They closed the dining room said they’re short-staffed. It took 33 minutes to get through line with 4 people in front of me, then, on top of it when I get to the window, everybody’s standing in the front talking, nobody’s even getting food ready called the manager, she says. She’s short-staffed, but they’re all up there talking and having a good time while people wait almost 30 minutes for their food. Yeah thank you yep
Edit to the review, they sent me a massively long text with the Web page , i’m supposed to go to , which you cannot even copy and paste , basically making it impossible to continue your argument about the problems in the establishment
… moreJack Marshall
This location has the worst service in the world. Weather you order inside or drive thru your going to wait. And wait. And wait some more, then when you do receive your order it’s either cold, missing an item or two or all together wrong. When you do use the drive thru the kid on the speaker doesn’t so much as give you a “hello” or a “welcome to Arby’s, how can I help you”,,, it’s typically a very mumbled “order blah, blah,,,,” incoherent blabber and forget about any sauce or napkins. I don’t typically make bad comments about a place but this place is consistently shitty.
… moreLajetta Evans
The young lady As she spelled her name out ( KENNEDY) to me as I asked her what was her name
She was very rude not ONLY TO ME BUT THE MANAGER ON DUTY AT or around 3pm on Saturday 01/10/2026 as I entered the restaurant to pick up a order Kennedy told me that my order would only take a second meanwhile waiting the manager on duty came out from the office asking KENNEDY THE EMPLOYEE NOT TO TAKE MONEY FROM CUSTOMERS WITHOUT RINGING THE ORDER INTO THE REGISTER ALSO EXPLAINING TO KENNEDY THAT HER ACTIONS WERE ASSUMED AS THEFT THE EMPLOYER KENNEDY STATED TO HER MANAGER THAT IT WAS ONLY ARBYS AND IT OSNT THAT SERIOUS FOR HER TO ADDRESS HER THE MANAGER COULD NOT GET THROUGH TO THE EMPLOYER WHAT SHE WAS TRYING TO GET HER TO UNDERSTAND THAT IT WAS AGAINST THE LAW LEGAL BUT THE EMPLOYEE KENNEDY INSISTED THAT IT WASNT THAT SERIOUS TO HER MANGER AND TO GO FIND SOMEBODY AND SOMETHING ELSE TO DO WITH HER TOME I STEAD OF WASTING IT TALKING HER MEANWHILE IM ASKING FOR MY ORDER TO BE MADE KENNEDY SAID TO ME THAT SHE IS NOT THE ONLY EMPLOYEE HER ASK SOMEONE ELSE TO DO IT meanwhile standing there talking to the other coworkers trying to get them to indulge into the chaos the proceeds to continue to argue with me about completing my order as I mentioned to her that she was being very rude and disrespectful to her manager but most importantly to a paying customer and argumentatively telling 6/7 this job is not that serious it’s only Arby’s as I told her that she should treat customers as such then she started telling me to get out repeatedly as another girl prepared my order. She also said she didn’t care that I call corporate and stated that this location isn’t a corporate location and that nothing was going to happen to her or that she will not lose her job because of this. I’m sorry that this happened but my family and I will not be frequent customers any longer at this location as long as you have people like this working at your store. She repeatedly said it only Arby’s it’s not that serious here if Kennedy doesn’t appreciate and respect the store, her job she’s definitely NOT GOING TO RESPECT THE CUSTOMERS.
… morepepe silvia
Got the kings Hawaiian fish deluxe today and it was old and cold. Absolutely disgusting. Arby’s is terrible anymore and charges too much.. never going back.
… moreRyan Kallok (ItsRyanK)
It seems like this place has had staffing issues for quite a while now. i quit going a few months ago and decided to give it another try today. Mistake. Ordered chicken strips, they were simply tough, overcooked, and inedible. I asked the guy at the register for sauce and he gives me a single packet. Never again.
… moreFrank G
Drive thru takes too long. Staff does not care. Food was cold. Mac and cheese literally hard and iced over. Horrible experience.
EDIT: HEY OWNER YOU COMMENTED ON MY REVIEW AND PROVIDED A LINK THAT DOESNT EVEN WORK!!! I think I found the problem with this place!! OWNERSHIP!!!
… moreMike G (MikeyLikedIt)
Well organized drive thru team that made my visit extremely carefree. Thank you for getting everything right and asking all the right questions! Your care and service are the standard every establishment should strive to achieve!
… moreSam Shorter
Deep fried turkey club was sooooooo good. It tasted like a deli made sandwich. Will definitely order it again.
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